Patient Help File - Profile Patient SMS Messaging

profile patient sms messaging the patient sms messaging feature in profile can simplify the way in which both patients and healthcare organisations communicate with one another the following article will provide some helpful tips for patients on how to access and work with profile's sms feature review appointment reminders appointment reminders will be sent from the clinic's sms number to the mobile number on your patient file at the clinic when the notification comes through, simply open the message and follow the instructions provided keep note of important details, such as the date and time of your upcoming appointment, and any special instructions review an intervention reminder intervention reminders will be sent from the clinic's sms number to the mobile number on your patient file at the clinic when the notification comes through, simply open the message and follow the instructions provided keep note of the date and time of your upcoming appointment, and any special instructions confirm/cancel an appointment we now provide the option of using a web link to confirm or cancelled your upcoming appointments you will receive the web link within the same message as your reminder notification is scheduled to be sent after receiving the reminder and locating the web link within that message, simply tap the link to automatically open a web browser on your device the new window will display the following information emr name and phone on the top banner patient name appointment type appointment provider date and time of appt tap confirm to confirm the appointment with clinic this will automatically notify the clinic that the appointment has been confirmed tap cancel to cancel this appointment with clinic this will automatically notify the clinic that the appointment has been cancelled using the web link method resolves a previous shortcoming of the older confirm/cancel method of replying to the reminder with a 1 or 2 the web link method uses a web link that specifically identifies the appointment in question, so that multiple reminders, or reminders out of date sequence, can still be confirmed/cancelled review appointment advice for an appointment appointment advice can be sent by the clinic via sms to patients this allows you to be made aware of any important information regarding your appointment ahead of time, such as any requirements, the date, the time, any notes, etc respond to messages you will be able to reply to any sms messages sent to you by the clinic your response will be sent and will display directly within the clinic's electronic medical records (emr) system the clinic will be able to review and reply to you as needed please confirm, with the clinic, prior to messaging, on what they feel is appropriate to send via this format it may also be worth asking about acceptable texting etiquette i e , when it is ok to send an sms, and for what reason unsubscribe to sms by texting 'stop' if you wish to discontinue receiving sms messages from the clinic, a reply message of 'stop' will update the system that you no longer wish to communicate by this method re subscribe to the sms feature by texting 'start' if patients wish to re enable sms messages, after previously stopping delivery, a reply message to the clinic of 'start' will update the system to allow for future communications by this method further questions if you have any further questions or concerns, please contact your clinic