How to view SMS usage
5 min
overview & requirements this article is for providers wanting to know how to view the number of smss sent through profile requirements profile v8 8 11 and above sms has been enabled in organisation/preferences/setup/internet/messages sms usage it may be the case that a user wants to see the number of sms messages that have been sent from profile when using an external sms service provider (ie twilio or clicksend), individual messages may be split into multiple smss depending on the character limit it can be useful to know the overall number of messages to get a better understanding of how much you will be billed for by the provider for more information on how this works in twilio, see https //www twilio com/en us/blog/what the heck is a segment html https //www twilio com/en us/blog/what the heck is a segment html viewing sms usage to view the status of all smss, go to control centre/manage/sms log the seg column (short for segment) in the sms log shows the number of sms messages that were sent by the carrier to deliver the message seen in profile it may be 1, 2, or more note segments will not be shown for any messages sent before the feature was enabled the segment property can be queried in more detail for reporting purposes in report/find objects under patient/message/segments download a copy of this query at the bottom of this article a screenshot of a computer description automatically generated learn more for more information on smsplease click on the article and video links below patient sms messaging in profile docid\ nszvvyr7twqizl sojnd4sms review the sms logs docid 8aoibdi7nw7y5eiuzmic5