How to Enable Patient Access to Health Connect and Accession

important notice starting july 2025 , the health connect and provider direct mobile apps will no longer be supported users are encouraged to transition to the web versions for continued access key details a persistent deprecation notice will appear on every app launch, informing users of the transition the web versions are optimised for all devices, offering enhanced features, better security, and a seamless user experience during the transition period, users can still access app features after acknowledging the notice post deprecation, the app will display a message directing users to the web version, with a customer friendly link (e g , "health connect" or "provider direct") to the web portal action required users should begin transitioning to the web version to ensure uninterrupted access to their accounts overview this article focuses on how to enable patient access to health connect and accession health connect requirements app updates users must update the app to the latest version from the app store to ensure compatability and access to the latest features portal installation ensure that portals are correctly installed within the profile build ensure that web servers are correctly configured ensure all rules specified in the technical installation guide is configured correctly please reach out to support if you have any questions regarding this step version compatibility version 9 and above supports the portal (patient portal) version 10 1 and above supports the rebranded portal (health connect) version alignment profile version 9 grants access to version 9 of portal profile version 10 0 2 grants access to version 10 0 2 of portals note any mention of aero patient (in the video below) refers to health connect likewise, any profile field names or views that reference "profile patient portal" pertain to and support the functionality of the health connect and accession portals enabling individual patients go to alter patient/internet for the patient to be enabled check the allow this patient to connect via profile patient portal checkbox if send profile patient portal allowed notification by is enabled and the patient has email or sms communication enabled, the invitation message will be sent to them see step 4 in how to enable health connect and accession docid\ jk6lhdtshrg rgzk2nipi if the patient doesn't have or doesn't want to allow email or sms communication, set the logon id manually to a unique username that the patient will remember, and click the change button to set the logon password to a temporary password that they will be required to change when they first log in patient registration if the patient is able to receive the invitation by sms or email, the link will open the patient registration page in their browser the username must be at least 6 characters long and unique (not the same as any other patient in the clinic) the password must pass the complexity requirements shown in the page after successfully registering, the patient will be redirected to the accession login screen so they can log in if the user does not have an email address or mobile phone number registered in profile, the patient registration screen will include a field to enter a date of birth for extra security the date of birth entered must be identical to what is on the patient's medical record in profile for the registration to be accepted resending the invitation if the patient didn't get the invitation message or didn't register and create a login id and password before the invitation expired, click the resend invitation button n the alter patient/internet tab to send the invitation to them again password reset if the patient forgets their password, they should click the forgot password? link on the login screen of health connect or accession website they will be required to enter their user id, and then receive a verification code by sms or email, at which point they will be able to set a new password if the patient doesn't have an email address or cell phone number in their record, they will need to contact the clinic click the change button in the alter patient/internet tab and set a temporary password, that they will be required to change when they log in enabling patients in bulk go to control centre/manage/profile patient portal settings set the filtering criteria at the top of the view, such as looking for patients who aren't currently enabled but have a cell phone number click the load button to load the list of patients click the tick all records button click the enable profile patient portal button if send profile patient portal allowed notification is enabled and the patient has email or sms communication enabled, the invitation message will be sent to them patient groups can also be used for filtering in health connect & accession settings see groups static & dynamic docid\ xfdino3 6lvcmuke8fsyz to for how create patient groups