BC Provincial eForms Troubleshooting Guide

most issues with bc provincial eforms can be resolved by correctly configuring the emessage "bc provincial eforms" in profile emr, and reviewing user permissions to ensure the correct role actions are granted to the user please keep in mind that once submitted, an eform cannot be altered and will be stored as a pdf in the patient medical record other related articles bc provincial eforms user guide docid\ adkvni 8h vop9fidqlvc configuring bc provincial eforms emessage docid\ cekqhqftn4qbyvogezij6 table of contents problem "bc provincial eforms" emessage not configured for production environment docid\ m4hm7ibtk3qtkda5dwl5nproblem "bc provincial eforms" emessage not enabled docid\ m4hm7ibtk3qtkda5dwl5nproblem a user can not see the new eform button, medical record eforms or eforms management views docid\ m4hm7ibtk3qtkda5dwl5nproblem an eform will open, but is empty docid\ m4hm7ibtk3qtkda5dwl5nproblem the patient or provider data does not automatically populate into the eforms docid\ m4hm7ibtk3qtkda5dwl5neforms docid\ m4hm7ibtk3qtkda5dwl5nproblem error "there was a problem saving the draft please contact an administrator" docid\ m4hm7ibtk3qtkda5dwl5n problem "bc provincial eforms" emessage not configured for production environment symptoms some eforms may be missing or displaying older versions the eform displays a red banner with a message "entry of patient data is prohibited at this time please use test data only" resolution the bc provincial eforms emessage should be enabled, and configured for " production " connection settings in the " bc provincial eforms properties " window problem "bc provincial eforms" emessage not enabled symptoms error "eform service not available at this time" when searching eforms error "bc provincial eforms service is not active check emessage preferences " resolution enable the bc provincial eforms service by navigating to organisation\preferences\setup\emessages under installed services, check the box next to bc provincial eforms service problem a user can not see the new eform button, medical record eforms or eforms management views symptoms the new eform button is not visible in the new encounter\form action view the eforms view is not available in the medical record\shortcuts view resolution verify the following role actions granted to the user clinical\new eform clinical\medical record\eforms organisation\work center\work\eforms management for the user experiencing the issue, verify that the eforms view is enabled on the medical record shortcuts panel for the user experiencing the issue, verify that the eforms management view is enabled on the work center medical record shortcuts panel problem an eform will open, but is empty symptoms when opening an eform, the content does not appear resolution configure the bc provincial eforms emessage to open all eforms in an external browser window (warning this will effect all users in your profile emr )navigate to organisation\preferences\setup\emessages, doubleclick bc provincial eforms and check box "use external browser" in the properties window click ok on the properties window to save the changes, and retry opening an eform verify "url" field in the bc provincial eforms emessage properties window is configured properly please contact profile emr support desk and a technical operations team member will verify the callback url problem the patient or provider data does not automatically populate into the eforms eforms symptoms when opening a new eform for a patient, the patient/provider name does not autopopulate into the form when opening a new or existing eform, the eform appears empty error " 503 service not available ", " the resource you are looking for might have been removed, had its name changed, or is temporarily unavailable " or " 404 file or directory not found " when testing the patient or provider callback url inside the organisation\preferences\emessage\bc provincial eforms emessage configuration window resolution verify "url" field in the bc provincial eforms emessage properties window is configured properly please contact profile emr support desk and a technical operations team member will verify the callback url problem error "there was a problem saving the draft please contact an administrator" symptoms when saving an eform as a draft for a patient, an error displays "there was a problem saving the draft please contact an administrator resolution open the patients medical record\eforms view open the eform draft and verify all details have been saved as expected contact the intrahealth support desk to report the error