Troubleshooting Telemedicine for Patients

overview this guide provides troubleshooting tips related to telemedicine it is written specifically for patients and covers troubleshooting connecting for telemedicine patients docid 0ssxkj34yscl5xmigra denable audio and video for your device docid 0ssxkj34yscl5xmigra dwindows and mac laptops docid 0ssxkj34yscl5xmigra dmobile devices (ios and android) docid 0ssxkj34yscl5xmigra denable audio and video for your browser docid 0ssxkj34yscl5xmigra dgoogle chrome (laptop and desktop) docid 0ssxkj34yscl5xmigra dsafari (mac and ios) docid 0ssxkj34yscl5xmigra dmicrosoft edge (laptop and desktop) docid 0ssxkj34yscl5xmigra d troubleshooting connecting for telemedicine patients if you are having difficulty connecting to your healthcare provider, it may be that you do not have your audio and/or video enabled if you do not have audio and video enabled, a banner reminds you to enable audio and video on your browser at the start of a telemedicine session the banner displays the following message to ensure your provider can see and hear you, please enable your microphone and camera in the browser settings the banner always displays the status of camera and microphone, indicating whether they are enabled or disabled in order to use the webcam and microphone in your meeting, you should ensure that you have audio and video enabled for your device audio and video enabled for your browser enable audio and video for your device windows and mac laptops open system settings navigate to privacy & security (windows) or security & privacy (mac) under app permissions , enable camera and microphone access restart the browser or application after changes mobile devices (ios and android) go to device settings open app permissions or privacy settings select the browser on your device (chrome or safari) and locate the camera and microphone settings enable microphone and camera for your browser enable audio and video for your browser google chrome (laptop and desktop) open chrome settings navigate to privacy and security/ site settings under permissions , check camera and microphone ensure access is allowed for the telemedicine platform safari (mac and ios) open safari settings go to websites/ camera ensure access is allowed for the telemedicine platform go to websites/microphone ensure access is allowed for the telemedicine platform microsoft edge (laptop and desktop) open edge settings navigate to cookies and site permissions/all permissions locate camera and microphone permissions ensure both are enabled for the telemedicine platform learn more for more information for patients on telemedicine, please click on the link below patient help file telemedicine docid\ n9ysi7bao9vunlqmkvvdw