---
title: Transitioning Provider Direct (Profile Provider) Mobile App to Web-Based Application
slug: portal-sub/transitioning-provider-direct-profile-provider-mobile-app-to-web-based-application
docTags: 
createdAt: 2026-03-04T12:03:19.901Z
---

# Transitioning to our Provider Direct Web-Based Application

As part of our long-term strategy, Intrahealth is committed to enhancing our web applications to provide a more seamless experience for patients and providers. Our goal is to gradually transition users from mobile apps to a fully web-based platform while ensuring minimal disruption for clinics and organizations. 

Starting in 2025, no further enhancements or bug fixes will be made to the current iOS/Android apps. Additionally, no new versions of Provider Direct for iOS or Android will be released in app stores. The app will be officially removed in July 2025. Providers who have previously downloaded the app will receive a pop-up notification, as outlined in this documentation. 

# For Organisations using Profile Version V10 and Above

- Providers who currently have the iOS or Android app installed on their mobile device will automatically receive a redirect message (see mockup below). 
- By selecting **Go to Web Version**, providers will be seamlessly redirected to the new web-based Provider Portal, **PROVIDER DIRECT**.
- Once redirected, Providers are encouraged to bookmark the web version in their browser for easier access (instructions, provided below). 
- Moving forward, Providers should use the web-based version, as the iOS and Android apps will no longer receive updates or support

::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/KlRNpGaH3R-mgkL7QBEhp_w1myltmv8taw0fpahmaeur2ozfbbdhgoq.png" size="41" isUploading="false" initialPath="assets/W1MYltMv8TaW0FPaHmAEUR2OZfbb_dhgOQ.png" githubPath="en/Portals/Provider Direct/assets/W1MYltMv8TaW0FPaHmAEUR2OZfbb_dhgOQ.png" position="flex-start" showCaption="false" indent="2"}

# For Organisations Using Profile Version V9.0.X or Below

- Providers who have the iOS or Android app installed on their mobile device will automatically see a notification (see mock-up below).
- Selecting **Dismiss **will clear the message, allowing providers to continue using the portal.
- Organisations are encouraged to begin communicating the new web URL to providers to facilitate the transition.
- Instructions for manually copying or editing the Provider Direct web browser URL for distribution are [described below](docId\:laj5jACm8z70Nw4NQQCOm).
- Once providers have the new URL, they are advised to bookmark the web version in their browser for easier access (See below for [instructions](docId\:laj5jACm8z70Nw4NQQCOm)).

::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/T4xLIf27xUrcTc0Ffa7Kn_oojlpyehr2j0ra7e6cw1cyjlrc6ym3iqca.png" size="40" isUploading="false" initialPath="assets/oOJLPyEhR2j0RA7E6cW1CYjlrc6YM3iqCA.png" githubPath="en/Portals/Provider Direct/assets/oOJLPyEhR2j0RA7E6cW1CYjlrc6YM3iqCA.png" position="flex-start" showCaption="false" indent="2"}

# How to Manually Copy/Edit the Web-Browser URL for Provider Direct

## For Organisations Already Enabled/Set Up for Provider Portal

1. Go to **Organisation / Preferences / Profile Provider Portal / Setup ** tab
2. The **Provider Login URL** will be displayed. Admin User can edit the configured Provider Login URL by appending the configured current URL with "/ProviderDirect"Example: https\://\[Customer name].com**/ProviderDirect**

::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/0JvpwhecqQnpzefiYdcu8_lsqihn4f2hzoca1-bmx-x1xiu3bhyhflbg.png" size="100" isUploading="false" initialPath="assets/LsQihN4f2hZOCA1-BMX-X1XIu3BhYhFlBg.png" githubPath="en/Portals/Provider Direct/assets/LsQihN4f2hZOCA1-BMX-X1XIu3BhYhFlBg.png" position="flex-start" showCaption="false" indent="2"}

3. Self-Hosted Customers will need to contact their Intrahealth Customer Success Manager for specific configuration instructions.
4. If assistance is needed, contact the Intrahealth Support team at [help@intraheath.com](mailto\:help@intraheath.com)for further guidance. 

# How to Easily Save Provider Direct Web App on Mobile Device

## For Chrome on Android

1. Open the Google Chrome browser on your Android phone or tablet.
2. Navigate to Provider Direct URL and login. If you are using v10 or above the app will have details on easy reroute.
3. Tap the three-dot menu icon in the top-right corner of Chrome.
4. Select **Add to Home Screen** from the menu and tap **Add**.
5. Provider Direct will be added to your Home Screen. Tap this icon to open Provider Direct.

## For Safari on iPhone or iPad

1. Open Safari on your iPhone or iPad.
2. Navigate to Provider Direct URL and login. If you are using v10 or above the app will have details on easy reroute.
3. Tap the **Share **button (square with an arrow pointing upward) at the bottom of the screen.
4. Scroll down and tap **Add to Home Screen**, then tap **Add **in the top-right corner.
5. Provider Direct will be added to your Home Screen. Tap this icon to open Provider Direct

## For Chrome on iPhone or iPad

1. Open the Google Chrome app on your iPhone or iPad.
2. Navigate to Provider URL and login. If you are using v10 or above the app will have details on easily reroute.
3. Tap the **Share **button (square with an arrow pointing upward) in the top-right corner of the address bar. 
4. Scroll down in the share sheet and select **Add to Home Screen**, then tap **Add ** in the top-right corner.
5. Provider Direct will be added to your home screen. Tap this icon to open Provider Direct.

:::hint{type="info"}
**Note:** Adding website shortcuts via Chrome on iOS requires iOS 16.4 or later.

:::