---
title: The Enhanced Chat Feature in Profile
slug: portal-sub/the-enhanced-chat-feature-in-profile
docTags: 
createdAt: 2026-03-04T12:03:13.730Z
---

::loom{url="https://www.loom.com/embed/897304cbff0441a285320c9f1a91d41b?sid=ec9462ba-7a02-4832-93ba-89e487cfcaff"}

# Profile's Enhanced Chat Feature

There is a new and improved chat feature in Profile. It is intuitive, efficient, and has a more modern look and feel. The enhanced chat will assist healthcare organisations to improve things like care coordination, performing administrative tasks, and the overall collaboration between team members. Users can start one-to-one conversations and group chats to collaborate on a number of important matters together as a team. Special filters have been provided to make the creation of group chats easier and more efficient. You can search for participants from multiple POSs, by Role, as well as by their Chat Availability status. Groups can also be re-named to match the topic of discussion, allowing you to categorise your conversations. 

As your availability changes throughout the day, there are a number of status options to choose from that can help indicate whether you are available to chat or not.  

When someone in your team messages you, you will be automatically notified, and your unread messages will be clearly visible. Conversation history is easily located in the Chat view, allowing you to get the information you need, when you need it.

# Benefits

- Promotes collaboration between healthcare providers and clinical staff members
- Improves care coordination
- Boosts administrative efficiencies
- Streamlines your workflow 
- Saves valuable time
- Provides a more modern way of communicating with your team.

# Requirements

The enhanced Chat feature is available in Profile versions 9.0 and above. 

# Get Started

If you have any questions, or if you want to upgrade to version 9.0, please contact our support team at [help@intrahealth.com](mailto\:help@intrahealth.com). 

# Learn More

- [FAQs: Profile's Enhanced Chat Feature](docId\:OgdgQ1tQ0YtEL1ELzFxZ0)
- [How to Configure the Enhanced Chat Feature](docId\:A1r0rTUKLDtotckriztuN)
- [How to Start an Individual Chat](docId\:wSsUikpP-mooUC1P0mTsP)
- [How to Create and Customise a Group Chat](docId\:qTysq73mhEbSqt9rc_lIM)
- [How to View Conversation History in Chat](docId\:C7MbLXpfU5I-mHiaqH2lj)
- [How to Change Your Availability Status in Chat](docId\:kwFJgTf6OVjqBNrbf0Xoa)