--- title: Submitting additional information relating to an accident to ACC slug: portal-sub/submitting-additional-information-relating-to-an-accident-to-acc docTags: createdAt: 2026-03-04T12:03:14.648Z --- It may be the case that you need to send additional information to ACC. For example, ACC may contact a doctor asking for more information about an accident, such as clinical notes. In these situations, the information can be submitted to ACC directly using Profile. Sending the information using Profile is: - More secure - as opposed to patient information being sent through email - Faster - it will go straight to ACC's system - Easier to track - Profile can show the status of any sent attachments :::hint{type="info"} Additional information that can be sent to ACC must be in the form of a Letter, Scan or Form. ::: Additional information can be sent to ACC by following the steps below: 1. Open the relevant ACC approval ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/hfIC43sIcbCnxyR3U_BEt_pmeqb2rzsavtjummkiqzikfc-0ny7txltg.png" size="89" isUploading="false" initialPath="assets/pmEQb2RZsaVTJuMMkIQZikFC-0ny7TXltg.png" githubPath="en/Financial/Claiming New Zealand/assets/pmEQb2RZsaVTJuMMkIQZikFC-0ny7TXltg.png" position="flex-start" showCaption="false" indent="2"} 2. Go to the **Attachments **tab ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/Qo6opXDV4ddm9txZIvXn3_fhcf5ixal2xeapeu3v-wpnuwfo5artpxrw.png" size="89" isUploading="false" initialPath="assets/Fhcf5IXaL2XeapEU3V-wpnuWFo5ArTPXRw.png" githubPath="en/Financial/Claiming New Zealand/assets/Fhcf5IXaL2XeapEU3V-wpnuWFo5ArTPXRw.png" position="flex-start" showCaption="false" indent="2"} 3. Click the **Add Attachment** ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/9VM2-LmIAcx0SAygS9U2I_kmhnnbroin-whtkcdu7ew7b8ws1yfhyaq.png" size="10" isUploading="false" initialPath="assets/KmhnNBROIN-wHtkC_du7EW7b8ws1YfHyaQ.png" githubPath="en/Financial/Claiming New Zealand/assets/KmhnNBROIN-wHtkC_du7EW7b8ws1YfHyaQ.png" position="flex-start" showCaption="false" indent="2"} :::Paragraph{indent="1"} button ::: 4. The Select Attachments window will open that shows all saved Documents, Scanned Documents, Forms and eForms specific to the patient. Select the attachment you wish to include and click **Attach**. ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/2CUECTdhNJl068qfjb1bU_lemrjyqwljsp5uluydy4kx0ypqaibqiuna.png" size="95" isUploading="false" initialPath="assets/LEmRjyQWLJsP5ulUydy4kX0YPqaIBqiuNA.png" githubPath="en/Financial/Claiming New Zealand/assets/LEmRjyQWLJsP5ulUydy4kX0YPqaIBqiuNA.png" position="flex-start" showCaption="false" indent="2"} 5. Click on the Type column  ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/GnyH7v4HxTq_kSC5p_LwA_lpx2w785uakxcduiznembqh9xiobtqg7qa.png" size="89" isUploading="false" initialPath="assets/lpX2W785UAKxCDuiZNeMBQH9xiObtQg7QA.png" githubPath="en/Financial/Claiming New Zealand/assets/lpX2W785UAKxCDuiZNeMBQH9xiObtQg7QA.png" position="flex-start" showCaption="false" indent="2"} :::Paragraph{indent="1"} and type part of the document type description, e.g. 'provider notes'. Profile will automatically select the type. ::: ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/JEiYJCY1M7iJM88fcPr12_1o4agcnturxwfswhqim9yxc9vzwdnyn4w.png" size="89" isUploading="false" initialPath="assets/1o4aG_CNTURXWfSWhQIM9YXC9vzWdnyn4w.png" githubPath="en/Financial/Claiming New Zealand/assets/1o4aG_CNTURXWfSWhQIM9YXC9vzWdnyn4w.png" position="flex-start" showCaption="false" indent="2"} 6. Alternatively, press the ... button to choose the applicable document type from the list. ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/o02x7T_pOrqYZeIJCzZJL_3niudrgzbubakn5iwry62qbm5ajgr555g.png" size="67" isUploading="false" initialPath="assets/3NiUdRgZbU_bAKn5IwrY62Qbm5AjGr555g.png" githubPath="en/Financial/Claiming New Zealand/assets/3NiUdRgZbU_bAKn5IwrY62Qbm5AjGr555g.png" position="flex-start" showCaption="false" indent="2"} 7. Click on the  ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/seIO6vfN58Bbw00KvdOCj_8hmsoiqmnzqtpdievnqrmm5bxg49mx8fw.png" size="10" isUploading="false" initialPath="assets/-8hmSOiqMnzqtPDieVNQrmm5bxg49Mx8fw.png" githubPath="en/Financial/Claiming New Zealand/assets/-8hmSOiqMnzqtPDieVNQrmm5bxg49Mx8fw.png" position="flex-start" showCaption="false" indent="2"} :::Paragraph{indent="1"} column for each attachment to confirm it is ready to send ::: ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/8Ly5gx2PfebmeWU48zP4Q_kkxtbxxu3wakxo6pdhrjivzdpp1be76lfq.png" size="89" isUploading="false" initialPath="assets/kkxTBXxu3WaKxo6PDHRJivZdPP1be76lFQ.png" githubPath="en/Financial/Claiming New Zealand/assets/kkxTBXxu3WaKxo6PDHRJivZdPP1be76lFQ.png" position="flex-start" showCaption="false" indent="2"} 8. Click the **Send Now ** ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/2Sif0PfusoUvoZALNcrA1_k6rrfibgqqyvjxqcbg9vos7mr44oxsopa.png" size="10" isUploading="false" initialPath="assets/k6rRFiBGQqyvjXqCBG9vOs7mR44O_XsOPA.png" githubPath="en/Financial/Claiming New Zealand/assets/k6rRFiBGQqyvjXqCBG9vOs7mR44O_XsOPA.png" position="flex-start" showCaption="false" indent="2"} :::Paragraph{indent="1"} button ::: 9. Click Yes on the prompt that appears ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/5b5OjF0jOrErsETHn8q-n_oscly0tlmh-6biwcpwc82yv4btccdtajra.png" size="48" isUploading="false" initialPath="assets/osclY0tlMH-6BiwcPWC82yv4btCcdTaJrA.png" githubPath="en/Financial/Claiming New Zealand/assets/osclY0tlMH-6BiwcPWC82yv4btCcdTaJrA.png" position="flex-start" showCaption="false" indent="2"} 10. The approval will be submitted and the Status column will change to say 'Submitted'. Hovering over the status will show more information. ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/pINV_ncGMArJJ7jkeCZm3_vzyusregdqnwblxs8ffmuh5iw7kdlj3ow.png" size="100" isUploading="false" initialPath="assets/VZyuSrEGDQnwblxs8fFMuh5I_W7Kdlj3Ow.png" githubPath="en/Financial/Claiming New Zealand/assets/VZyuSrEGDQnwblxs8fFMuh5I_W7Kdlj3Ow.png" position="flex-start" showCaption="false" indent="2"} If a document is rejected, the Status icon will show 'Rejected', and hovering over the status will show the reason for rejection. ![](https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/l6FFiGcMGnHAue_Jqj76w_ips7tc0nz4rkg5r2s8gmlovshwnwwmqvq.png) :::hint{type="info"} Note: The **Specialist / GP / Other treatment provider notes **type is a general type that should be used for most situations where ACC requests more information from a doctor. ::: :::hint{type="info"} Note: Only three types have been enabled to avoid overwhelming users, but more can easily be added. If there are any other document types you regularly send to ACC that do not fit into these categories, please contact us and we will add them to the selection. ::: :::hint{type="info"} Note: Attachments cannot exceed 20MB in size. :::