Submitting additional information relating to an accident to ACC
6 min
it may be the case that you need to send additional information to acc for example, acc may contact a doctor asking for more information about an accident, such as clinical notes in these situations, the information can be submitted to acc directly using profile sending the information using profile is more secure as opposed to patient information being sent through email faster it will go straight to acc's system easier to track profile can show the status of any sent attachments additional information that can be sent to acc must be in the form of a letter, scan or form additional information can be sent to acc by following the steps below open the relevant acc approval go to the attachments tab click the add attachment button the select attachments window will open that shows all saved documents, scanned documents, forms and eforms specific to the patient select the attachment you wish to include and click attach click on the type column and type part of the document type description, e g 'provider notes' profile will automatically select the type alternatively, press the button to choose the applicable document type from the list click on the column for each attachment to confirm it is ready to send click the send now button click yes on the prompt that appears the approval will be submitted and the status column will change to say 'submitted' hovering over the status will show more information if a document is rejected, the status icon will show 'rejected', and hovering over the status will show the reason for rejection note the specialist / gp / other treatment provider notes type is a general type that should be used for most situations where acc requests more information from a doctor note only three types have been enabled to avoid overwhelming users, but more can easily be added if there are any other document types you regularly send to acc that do not fit into these categories, please contact us and we will add them to the selection note attachments cannot exceed 20mb in size