Sending Patient Reminders via SMS Text Message

text messages offer an effective method for sharing appointment reminders with patients the ocean platform now provides support for clinics to send patient reminders using text messages in addition to email this overview explains how you can enable text messages for your patient reminders, along with some additional details around capturing patient consent, and the costs involved with enabling this service how it works ocean patient reminders are sent via email by default (assuming a valid email address is available for the patient) for reminders scheduled before an appointment, you can now also enable a text message that will be sent to the patient on the same date as the email reminder reminders will appear in the following formats text message reminders that do not include an ocean form or have patient confirmations enabled https //archbee image uploads qa s3 amazonaws com/zicxj0dnlereb6uurba3 /xczxmswu0bktonntqo5pa text message reminder jpg https //archbee image uploads qa s3 amazonaws com/zicxj0dnlereb6uurba3 /y5yqmn1dhdiss6p9haeu3 french sms1 png text message reminders that include an ocean form and/or have patient confirmations enabled https //archbee image uploads qa s3 amazonaws com/zicxj0dnlereb6uurba3 /rtpnnag4idv oqmwbtfz9 text message reminder1 jpeg https //archbee image uploads qa s3 amazonaws com/zicxj0dnlereb6uurba3 /e1f4hvqiymgkg16eh nav french sms2 png text message reminders with appointment confirmation enabled sent to patients without an email address on file https //archbee image uploads qa s3 amazonaws com/zicxj0dnlereb6uurba3 /fo3xo3r7si pzizlxhoob text message reminder with link1 jpeg https //archbee image uploads qa s3 amazonaws com/zicxj0dnlereb6uurba3 /noolnluegtcaa8uyfuump french sms3 png note ocean can capture appointment confirmations via text message, but any forms associated with the reminder will not be accessible without an email address how do i change the organization name used in the text message reminder? site admins can modify the organization name used in the text message reminder by updating the ' organization title https //support cognisantmd com/hc/en us/articles/360052387491 ' field in the admin area what language will be used for the text message reminder? ocean will send the text message in either english or french, depending on the patient's preferred language as specified in the emr https //support cognisantmd com/hc/en us/articles/11266321141517 if the patient's preferred language is unspecified in the emr or is an unsupported language, the text message will be sent in english by default which phone number will ocean send the text message reminder to? for profile emr, ocean will send the text message reminder to the patient’s mobile phone phone number graphical user interface, application description automatically generated the first time that a reminder rule is configured to send via text messages, an acknowledgement statement will be displayed reminding your site of the additional cost for text message reminders and to collect consent patients may not have considered that you would use their cell phone number to send a text message at the time they provided it to your clinic although the text message does not contain personal health information (phi), the phone number itself is a personal identifier it is therefore important that you consider your approach to capturing consent from your patients before sending them text messages clinics should follow standard industry consent protocols for sending text messages to their patients note that patients can easily opt out of receiving text messages https //support cognisantmd com/hc/en us/articles/360055341132 patients that cannot be sent a text message because they are on the opt out list will not generate a per message charge learn more about how to manage text message consent https //support cognisantmd com/hc/en us/articles/360055265232 costs associated with text message reminders text message reminders is an optional feature of patient reminders each text message will be charged on a per message basis (in addition to the monthly patient reminders license) the first time that a reminder rule is configured to use text messages, a pop up will be displayed confirming that you are aware of the additional fee selecting "i accept" will confirm your acknowledgement of the additional cost for your site and any subsequent use of text messages for reminders you can only proceed to use this feature once your acknowledgement has been collected you can review the number of text messages sent and associated costs at any time in the billing section within the admin view