---
title: Results in Health Connect
slug: portal-sub/results-in-health-connect
docTags: 
createdAt: 2026-03-04T12:03:19.723Z
---

:::hint{type="info"}
**Important Notice: **
Starting **July 2025**, the **Health Connect **and **Provider Direct mobile apps** will no longer be supported. Users are encouraged to transition to the **web versions** for continued access.
**Key Details:**
-A persistent deprecation notice will appear on every app launch, informing users of the transition.
  -The web versions are optimised for all devices, **offering enhanced features, better security, and a seamless user experience.**
-During the transition period, users can still access app features after acknowledging the notice.
  -Post-deprecation, the app will display a message directing users to the web version, with a customer-friendly link (e.g., "Health Connect" or "Provider Direct") to the web portal.
  **Action Required:**
-Users should begin transitioning to the web version to ensure uninterrupted access to their accounts.

:::

# Overview & Requirements

This article is targeted at users of Health Connect. It describes the Results feature.

# Requirements

- App Updates:
  - Users must update the app to the latest version from the App Store to ensure compatibility and access to the latest features. 
- Portal Installation: 
  - Ensure that portals are correctly installed within the Profile build. Ensure that web servers are correctly configured. Ensure all Rules specified in the technical installation guide is configured correctly. Please reach out to Support if you have any questions regarding this step. 
- Version Compatibility:
  - Version 9 and above: Supports the portal (Patient Portal)
  - Version 10.1 and above: Supports the rebranded portal (Health Connect)
- Version Alignment:
  - Profile version 9 grants access to version 9 of the portal
  - Profile version 10.0.2 grants access to version 10.0.2 of the portal

# Results

The Results feature in Health Connect provides patients and healthcare providers with an efficient way to communicate and share important medical information with one another. Once the clinic signs off on medical tests, patients can receive their results directly from their smartphone, tablet, or computer. Patients can also book a follow-up appointment directly from the Results feature, if necessary. 

## Benefits for patients

- Receive medical results in real time, as soon as approval is provided by the clinic.
- Saves time.
- No need to call about future or past results.
- Allows patients (with ongoing conditions) to monitor their results, over time. 

## Benefits for healthcare organisations

- Saves valuable administrative efforts. 
- Less time spent on the phone, and in person, going over future or past results.
- A modern feature that could attract enrollments. 
- Customisable from within Profile to suit the needs of the patient and the clinic.

# Feature Overview 

## Access medical results

From the **Home** screen on Health Connect, select **Results**.

![](https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/zoI8Th7ww9m1ywKtJqMBi_1tkdnyeqkb8l9kx3zeqhlodwsnh-gxhsqw.png)

Scroll through the list and choose one of the results on the** Results** screen, to view. A yellow triangle with an exclamation mark will appear if the result requires attention.

The **Results Details** screen will open. 

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## Book an appointment

An appointment can be booked directly from within any of the **Results Details** screen. 

Simply touch the **Book Appointment **button at the bottom of page, and follow the instructions found in the [Appointments in Health Connect](docId\:PsO_s6M-B-jIIBd7Jr4ek) article. 

![](https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/B4qrCSpKhcmTCN568dcae_m0anfn6h3bshld-cgku5adjs7vhiz6va.png)

# Customise Preferences in Profile for Health Connect

## Customise preferences for Health Connect Results feature in Profile 

:::hint{type="info"}
**Note: **Any Profile field names or views that reference "Profile Patient Portal" pertain to and support the functionality of the Health Connect and Accession portals.

:::

Preferences for the Health Connect Results feature can be customised within Profile. This can be done by creating and using multiple OnTheGo Profiles. 

An OnTheGo Profile is a set list of preference settings. OnTheGo Profiles can be used to apply to all patients, certain groups of patients, or to an individual patient. 

Read [Customising Preferences in Profile for Health Connect, Accession Patient, and Profile Online Booking](docId\:AlUDa04Ji-SlyaYnYRjfa) for more detailed step-by-step information.

![](https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/YVLSR47wyiAeLYxBUxy-y_o6pxhvg8pqskwiwpqjgjnzomwuhklhzr5g.png)

# Get started today

To begin using Health Connect, or if you have any questions, please contact your Customer Success Manager. 

# Learn more

- [Health Connect User Guide](docId\:TC14t_3aSiHWT0cQCzYXK)
- [Accession Patient web portal](docId\:eXXcmXZozF3igZWYNZeMH)
- [Customising Preferences in Profile for Health Connect, Accession Patient, and Profile Online Booking](docId\:AlUDa04Ji-SlyaYnYRjfa)
- [Health Connect in Profile](docId\:G0tzGokzSNuo-ak1a1h66)
- [How to Enable Local Health Connect](docId\:jk6lHDtshRG_rgzK2NIPi)
- [Messages in Health Connect](docId\:MMcEMt8Yq-hDl93t1AA6V)
- [Clinical Notes in Health Connect](docId\:GGRdEj65WAVbwL0r08JC6)
- [Care Plans in Health Connect](docId\:g184wuk9TvD8HCSVTFD8w)
- [Prescriptions in Health Connect](docId\:tdDSFUzDGMhjwxK25kQSp)
- [Appointments in Health Connect](docId\:PsO_s6M-B-jIIBd7Jr4ek)