--- title: Profile 8.7 Release slug: portal-sub/profile-87-release docTags: createdAt: 2026-03-04T12:03:21.410Z --- ## Profile 8.7.0 May 14, 2022 ### Changes ### Global **Default Maximum allowed content length in web.config changed**The default Maximum allowed content length in IIS web.config has been increased from 28MB to 286MB to resolve issues with Encounters not saving properly when there are multiple photos attached. **\[Profile Patient Portal] Administrative Problems removed from Changed Information** **If the Changed Information view is enabled, patients are able to see items that were created in their Medical Record using Profile Patient Portal. This view used to include Administrative Problems, which most clinics use as internal notes and therefore, may cause uncomfortable questions from patients. Administrative Problems have been removed from this view. ** **Appointment view icons visual improvement (Ticket 86122)** **The appointment status icons which display in booked appointment slots now have more contrast against dark or light background colours for better visibility. ** **Living count value updated in Maternal Summary (Ticket 89581)** **Previously, the Living count in the Maternal Summary was counting pregnancies which had a status of Term Delivery or Pre-term Delivery. This has been changed to count the Infants in those pregnancies to account for multiple births. ** **Missing documents added to referral attachments (Ticket 63801)** **Outward referrals did not allow attaching some types of documents from the patient record. These have been added. ** **Auto Inactivate Patient criteria changed (Ticket 209269)** **Auto Inactivate Patient criteria has been changed from using Date Last Changed to Date Last Contact. ** **Date format on printed invoice changed (Ticket 198789)** **The date format on printed invoices has been changed to match the date format selected in workspace preferences. ** **Change to placement of inline BMI measure (Ticket 87080)** **The logic has been changed to keep inline editing measures together when inline editing measures are automatically created. The extra line separating BMI from the Height and Weight inline editing measures in an encounter has been removed. ** **Logic change for Additional Immunisations Required setting (Ticket 95088)** **In the Care Plans and the Immunisations views of the Medical Record and in the Immunisations tab of Clinical Details, the Additional Immunisations Required checkbox logic has been removed for all Health Systems except Australia where the logic remains linked to AIR. The checkbox will remain for all Health Systems. ** **Default POS changed to logged-in POS in Scan Processor (Ticket 91739)** **In 8.5 and below, when a user selected a provider in the Scan Processor window, the provider’s main POS would be selected automatically. As of 8.6, the POS field remains empty. Neither of these behaviours were ideal, so we’ve changed this to default to the current user’s logged-in POS and added provider-POS validation to ensure the selected provider is a member of the selected POS. ** **PPPU/Member Of/ POS Code column width change** **Autosize behaviour has been added to the POS Code column and Provider Group Code column in the Member Of tab of the Edit Provider window. ** **PDF rotation can be saved (Ticket 75115)** **When a PDF document is rotated before importing into the Scan Processor, it is imported with the corrected orientation. After importing, when a PDF is rotated in the Documents view, the corrected orientation is saved. ** **CDO forms force save issue (Ticket 88454)** **In Profile 8.5.0, the behaviour was changed in CDO forms to cause them to force being saved in some circumstances where they didn’t require saving before, such as printing. This caused some issues with forms were used as utilities or workflow aids but not intended to be saved in the Medical Record. We have reverted to the old behaviour where forms aren’t forced to be saved in those cases. ** **Result print header changed** **The header that appears at the top of the printout for Results has been changed to improve consistency and clarity.** - The area of the header that displays patient information used to show some of these data elements from the source facility, which might be different than the patient record in Profile. This has been changed to only shows patient data from the patient record in Profile for clarity. The patient details from the source facility are expected to be shown in the body of the result, below this generic header, which may be useful to see, especially for results which aren’t matched to a patient record in Profile (i.e. Manual Matches). - The 'Version \[x] of \[y]' text has been removed because this information is not relevant to any external party that the result is being sent to and may cause confusion. ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/N9RlGircY43eRdR7Zvfvv_ovriyc-ducksht2nxns71axhopi5zs77nq.png" size="29" isUploading="false" initialPath="assets/oVRIYC-DuCksHT2nXnS71axHOpI5ZS77nQ.png" githubPath="en/Releases and Announcements/Release Notes - General/Profile for Windows 8.7/assets/oVRIYC-DuCksHT2nXnS71axHOpI5ZS77nQ.png" position="flex-start" showCaption="false" indent="2"} **Mode and Reason fields added to Patient Items** **Mode and Reason fields have been added to the Patient Items/Appointment Properties panel. ** **Set OnTheGo Profile from Aero & Accession Settings** **The OnTheGo toolbar button has been added into Control Centre/Aero & Accession Settings to allow changing the OnTheGo Profile for many patients simultaneously. ** **New Role Action Clinical\Medical Record\Alerts (Ticket 90732)** **We have added a role action Clinical\Medical Record\Alerts to grant and revoke access to the Alerts view of the Medical Record. On upgrade, this action will be granted to roles that where Role/Case Preferences/Clinical/Alerts checkbox is checked and revoked for all others, so you will need to manually grant it for the required role(s), if appropriate. ** **Date, Time and POS fields added to Phone Call button window (Ticket 58302)** **The option to specify date, time and POS of a telephone discussion has been added to the Phone Call button window, allowing for greater flexibility when recording historical telephone conversations. ** **Ability to view the prescription comment by hovering added (Ticket 11077)** **Prescription lists in Profile have been updated to show the the prescription comment. When viewing Usual Script, Discontinued scripts, or Prior Scripts, a pin icon is displayed when a particular prescription has a comment in the instruction. The comment can now be viewed by hovering over the pin icon, instead of editing the instruction to view the comment. ** **Send Contacts by Internet Faxing (Ticket 91397)** **Users are now able to send Contacts (Encounters) using Internet Faxing by using the existing Print Contacts options in Medical Record/Encounters or Case/Encounters. ** **Profile Temporary Password Recovery and Audit Changes (Ticket 85690)** When **using** the Forgot Password link on the Server Login window, a user could request a new temporary password via email or SMS. This would immediately replace the existing password. This has been changed. An audit entry is added to the Organisation/Control Center/Connections view showing when a temporary password is created or when the password changes for a user. **New Care Plan preference (Ticket 77416)**We have added a new setting in Care Plan Preferences: "Prevent adding interventions to a closed Care Plan". This is a global preference, disabled by default after upgrade. If enabled, then users will be prevented from adding interventions/immunisations to a closed care plan. The same applies to objectives. **Enhancement to Copy to roles toolbars (Ticket 91816)**The Copy to role functionality in toolbars has been enhanced to allow the user to copy the preferences to multiple roles, exactly like the previously existing feature in preferences and filters. **POS column added to Work Centre/Contacts view (Ticket 82489)**In the Presentation tab of the Unresolved Contacts Filters window , the'Show contact POS' option has been added to allow users to display the POS column in the Work Centre/Contacts view. **InSync Opt in and Opt out added**The capability to turn on and off sending information from Profile to Insync has been added. To make the Patient opt-out, the Registry Key "Insync Opt-In/Opt-Out (INSYNC\_OPTINOUT)" with "Opt-Out" value should be added. If a Practice opts out, this will be done by the IHNA manually, not automatically. **Patient Registration added to Work Centre/Patient Items**There is new functionality to enable patients to add themselves in clinics where they don't yet exist by registering in the Accession web site. Organizations can choose to enable this functionality or not, and have controls to either automatically accept new patients or approve them on a case by case basis. ### Canada **New COM property for Audit record** **The COM property to access User/Provider Last Login Audit record has been added. ** ### British Columbia **Cancelled faxes status update changes (Ticket 89290)** **‘Cancelled’ fax jobs with an assigned Job ID are now included into the list of job requiring a status update from SRFax, the ‘Cancelled’ status may change to ‘Sent’ or ‘Failed’, and there will be no status changes for ‘Cancelled’ fax jobs with no Job ID (i.e., never submitted). ** **\[BC Antenatal Form] Antenatal Observations Comments field change (Ticket 85206)** **In the new BC Antenatal Form 2, the Comments field in the Antenatal Observations table didn’t have any character limit, resulting in longer text being cut off when printed. This has been changed by imposing a dynamically calculated character limit as with other fields in the form. ** **Control Centre/Registration control name changes** **In Control Centre/Registrations, the 'Recommend' column has also been renamed to 'Action' since it applie to both inward and outward registration status changes. The 'Reject' button has been renamed to 'Override' to align with terminology from Teleplan. ** **Updates to Population-Based Funding (PBF) Batch Eligibility Check** **Batch Eligibility Check has existed in Profile for many years but has not been functional, since we weren't handling the B14 responses. We are now processing these responses and creating Patient Verification records as we previously have for individual Patient Verification checks. This also includes the Population-Based Funding patient registration status for clinics who use PBF, which is now shown in the Patient Verification panel in Alter Patient/Financial. ** **Ability to browse eForms by category** **Clicking the New toolbar icon in the eForms view of the Medical Record now opens a Browse eForms window to allow viewing of all available provincial eForms sorted by category. ** **Ability to search eForms** **In the Browse eForms window, accessed by clicking the New toolbar icon in the eForms view of the Medical Record, eForms can now be searched by name using the eForm Name search field. ** **Ability to favourite eForms** **In the Browse eForms window, accessed by clicking the New toolbar icon in the eForms view of the Medical Record, the ability to favourite eForms has been added. A Favourites folder has been created and is selected by default when the window opens. Selecting an eForm and clicking the Make Favourite toolbar icon (or right-clicking on an eForm and selecting the Make Favourite option) adds the eForm to the Favourites folder. Favourites can also be removed. ** **New access items for eForms** **A New eForm main toolbar button and a New eForm Clinical main menu option are available when the new Clinical\New eForm role action is granted. ** **Print and eFax support added to eForms** **When an eForm is in Submitted status, it can be printed or eFaxed in the eForms Management view of the Work Centre and the eForms view of the Medical Record by selecting the submitted eForm and clicking the Print toolbar icon. eForms can now also be attached to letters and referrals. ** **New Indigenous view in Alter Patient** **A new Indigenous licensed module has been created, which displays an Indigenous view in the Alter Patient window. Information about a patient’s Indigenous or Aboriginal identity can be entered and used for reporting purposes. ** ### New Brunswick **New field added to NB MCE Billing** **A Date Taken field has been added to the New Brunswick billing panel to allow users to add the date on which a service or procedure was performed, for example, when an x-ray was taken. ** **Hardcoded terminology update for EHR Clinical Viewer (Ticket 95037)** **Areas in Profile where the hardcoded terminology still displayed ‘EHR Express View’, like the main toolbar button and the Select Patient window, were updated to display the proper branding of ‘EHR Clinical Viewer’ and ‘Visualiseur clinique du DSÉ’ in English and French, respectively. ** ### New Zealand **CBF Flat File import scheduled task removed**The CBF Flat File import scheduled task and its related code was used in New Zealand prior to the National Enrolment Service. It is no longer useful and has been removed. ### Defect fixes ### Global **\[Profile Portal & Accession] 'The Logon ID is already used' message issue**In some rare cases, when enabling a patient to access Profile Patient Portal & Accession, a message would appear 'The Logon ID is already used by...'. This has been fixed. **Push Notifications not working for Profile Portal 2**An issue with our configuration process was discovered which prevented push notifications (e.g. New Appointment, New Message) from being sent to users of the Profile Patient Portal 2 and Profile Provider Portal 2 apps. This has been fixed. **Contacts short codes appointment modes issue**The Appointment Modes checkboxes were uneditable for certain system short codes in the Contacts category which are defined as read-only. This was especially a problem for the PHONE type which had the In Person checkbox checked by default. This has been fixed to make these checkboxes editable even for read-only short codes, and the In Person checkbox is now unchecked by default for PHONE. **\[Accession Patient] Book Appointments available slots paging controls missing**There was an issue in Accession Patient when looking for available appointments slots in the Book Appointments panel. The patient was unable to see more than the first 5 appointments. This has been fixed. **Letters filter and update issue (Ticket 198410)**Setting Letters filter in Work Notification and then updating to 8.7.0.251 caused an error. This has been fixed. **Issue with attaching previous letters (Ticket 85199)**When users created a new letter and went to the Attachments tab to attach previous letters, no letters displayed under the Documents category. This has been fixed. **Multiple images overlapping in letter (Ticket 82926)**Pasting multiple images in the letter editor would result in the images overlapping instead of appearing one after the other. This has been fixed. **Letterhead missing in email (Ticket 88063)**When the ‘Include Letterhead’ checkbox was checked in the letter, the letterhead was not being added to the email message created from the letter window. This has been fixed. **Print variable issue (Ticket 88221)**A template containing the print variable «Letter.Patient.Phone1» would cause Profile to crash. This has been fixed. **Error with appointment printing preference (Ticket 89533)**Using the print variable ‘Letter.Patient.NHI\_Number’ in the ‘Add (Modify) Variable’ Appointment Printing preference caused an exception error when there was no patient linked in the appointment. This has been fixed. **Pathology/Radiology order forms issue with Incomplete Items (Ticket 92999)**Clicking the Save & Print icon on order forms did not set the corresponding Contact action status to ‘Complete’, therefore the Incomplete Items window would appear upon closing the encounter. This has been fixed. **Date omitted when printing Intervention List (Ticket 93632)**Since 8.6.0, the Date column was empty when printing the Intervention List. This has been fixed. **Date field issue in Form Data tab of Pathology view (Ticket 92977)**In the Form Data tab in the Pathology view in a New Encounter, the Date field was not filled with today's date when the dropdown field was double clicked. This has been fixed. **Age range in Find Objects issue (Ticket 91553)**When searching for a patient's age range, the system was expecting ages between a maximum to minimum value. This has been fixed and the Patient-Age property has been updated to expect a range between minimum to maximum values. **Exception error on Profile start up**There was an exception error on an unpatched Windows machine when starting Profile, “AddDllDirectory could not be located in kernel32.dll.” This has been fixed. **Cleartext Passwords Not Cleared from Memory**Memory dump of Profile Client showed the password to the VirtualCare eMessage service. This has been fixed and the memory allocated for password has been secured. **Mode in Block Out rules issue (Ticket 85511)**When Appointment Mode was recently added for Telemedicine and then Phone, it was also unintentionally added to Block Out Rules. This allowed patients to book appointments in Profile Patient Portal and Accession where the Block Out Rule had a different mode than the Appointment Rule(s) being blocked. This has been fixed by removing Mode from Block Out Rules and ensuring they apply to all Appointment Rules regardless of their Mode. **Exception error when actioning Prescription Refill**Users were receiving an exception error when trying to Save & Close prescription refills for one particular patient. This has been fixed. **Services Report by Payment issue (Ticket 90600)**User was seeing that MSP payments from one specific remittance cycle were not visible on the Services report when the Transaction Type was set to Payments. This has been fixed. **Appointment Reminders time zone issue**There was an issue with SMS appointment reminders having the wrong time when the POS time zone differed from the server time zone. This has been fixed by creating new print variables for the appointment date and time which take the time zone of the POS into account: Letter.Context.Appointment.DateAtPOS; Letter.Context.Appointment.Time24AtPOS; Letter.Context.Appointment.TimeAMPMAtPOS. **Appointment item display issue in Patient Items view (Ticket 92271)**In the Patient Items view, Appointment items were displaying IDs for the provider and POS in the Description column instead of names. This has been fixed. **Document view load time issue after upgrade (Ticket 83858)**Opening the Document view took a long time to load after upgrading. This has been fixed. **Referral lookup issue (Ticket 89387)**In the Quickbill window, when right-clicking on the Referral field, then selecting the 'Lookup' option, the current Referral was not displayed. This has been fixed. **'Object not found' error (Ticket 93720)**At certain times, after performing an action related to a task, a user would receive an "Object (1, xxxxx) not found" error message. This has been fixed. **Prescription refill text colour issue (Ticket 94417)**Rx text in the Prescription Refill window was displaying in light grey colour, making it hard to read. This has been fixed. **Exception error when invoicing (Ticket 95753)**An exception error occurred when invoicing due to a duplicated HTML view item in Accession Patient. This has been fixed. **Tab order issue in Appointment List dialog (Ticket 200849)**Using the \[Tab] key, the tab order in the Appointment List dialog did not follow the logical tab order of left to right/top to bottom. Instead, it appeared to go from right to left/top to bottom. This has been fixed. **Unable to deselect the selected task (Ticket 198376)**Clicking the empty area in the Work Centre/Tasks view did not deselect items as before. This has been fixed. **Form text data display issue (Ticket 86153)**The Order Form Text Data field had a height issue, making the text hard to read. This has been fixed. **Issue editing appointment after booking (Ticket 82972)**After upgrading to Profile 8.5, some users couldn’t edit the appointment that they’d just booked, either by selecting Edit in the right-click menu or double-clicking the appointment. This has been fixed. **Encounter images editing issue on MAC with Windows 11 (Ticket 89332)**Using a Mac computer with Windows 11, a user was unable to edit images added in an encounter with typing templates as MS Paint did not open for editing. This has been fixed. **Do Not Resuscitate display issue (Ticket 82898)**With a patient having the Do Not Resuscitate checkbox checked in Clinical Details, and the Organisation checkbox checked in the Clinical Info Panel tab of Clinical Preferences, the Do Not Resuscitate was no longer displaying in the Clinical Info Panel. This has been fixed. **Appointment item display issue in Patient Items view (Ticket 92271)**In the Patient Items view, Appointment items were displaying IDs for the provider and POS in the Description column instead of names. This has been fixed. **Print Setup Dialog issue (Ticket 92624)**When printing labels and forms, the Print Setup Dialog window would appear even when the setting to not display the dialog unless the Shift key is held was enabled. This has been fixed. **Exception error when pasting data from Cumulative tab**When copying more than 2 lines of values from the Cumulative tab of the Results view and pasting to a New Encounter, an exception error would occur. This has been fixed. **Forms created on case creation by 'Auto open' is read-only after creation (Ticket 78587)**When a form was automatically created using the using ‘Auto open’ feature in Organisation Preferences Case Preferences tab, and the form had been saved, when going back to its specific view, the 'Enable Editing' box was unchecked and disabled, making it impossible to edit the form. The 'Enable Editing' checkbox is now enabled in this scenario, allowing users to edit the form. **Group session link issue (Ticket 78757)**When opening a group session encounter from the Encounters view, it would open the encounter for the patient in context instead of the opening it for the patient in the link. This has been fixed. **Discrepancy between database and UI for arrival-seen date for DNA appointment (Ticket 78287)**When an appointment was flagged as ‘Did not attend’ and subsequently flagged as Arrived/Seen, in the appointment window Attendance tab the Arrival/Seen date displayed as null, but in the database, it maintained the original Arrival/Seen date and time. This has been fixed, and the arrival/seen date and time is the original date and time in both. **Profile not deleting CEF form transactions issue (Ticket 80757)**When an encounter is deleted, the corresponding CEF form was not deleted from the patient’s record. This led to incorrect values being displayed or reported when querying the HRI’s stored on the form. This has been fixed. **FOQ results for Case Audit view issue (Ticket 86955)**In Find Objects, when a query was set up to show case views accessed by users, it would return \<\<\>> when the view that was accessed was an existing encounter. This has been fixed. **Exception error with eliminator process (Ticket 87307)**In some databases, the eliminator process would generate exception errors and would fail to complete. This has been fixed. **Chat notifications issue (Ticket 87171)**Chat notifications would show multiple changes in other users’ availability status (Away/Available/Away/Available, etc.) even if that user had not changed their status at all and had been idle the whole time. This has been fixed. **Opening referral from Referral field in Edit Appointment window issue (Ticket 91429)**Following the upgrade to version 8.5, users were no longer able to open a referral directly from the Referral field in the New or Edit appointment window. This has been fixed. In addition, we have added an 'Open Referral' option to the menu available when right-clicking on an appointment and selecting 'Workloflow'. The option is only enabled if the appointment is linked to a referral. **Cannot close Medical Record after printing Integrated Care Plan form (Ticket 91824)**In some circumstances, when users would print a form, the Medical Record could not be closed, and Profile had to be ended via the Task Manager. This has been fixed. **Exception error when double-clicking intervention action (Ticket 91842)**When double-clicking on an intervention action, if double-clicking has been set up to open the Intervention Completion window, an exception error would occur. This has been fixed. **Selecting multiple MedChart items issue (Ticket 92032)**Users were unable to select multiple MedChart items in the New Encounter MedCharts panel. This has been fixed. **Exception Error when opening document (Ticket 92049)**Intermittently, an exception error would occur when opening an existing document, and on closing the error, Profile would freeze and would need to be restarted. This has been fixed. **Error when printing MedChart reports (Ticket 92177)**An error occurred when trying to print the MedChart Generic and Discontinued reports. This has been fixed. **Obstetric option available absent role actions (Ticket 93244)**Users were still able to see the Obstetric option under the Clinical menu even though all role actions related to obstetrics were revoked for all of their roles. This has been fixed. **Issues with SMS appointment reminders**The ‘Days Before Appointment’ setting in the Patient Messages for Appointment Reminders system task was not working as intended. For example, if set to ‘1’, it would send reminders for today’s appointments instead of tomorrow’s appointments. Also, when upgrading from 8.5, the SMSHANDLER macro was being deleted on upgrade, even when different from the built-in default code. Both issues have been fixed. **Work Centre Wait List filter issue (Ticket 94643)**The Wait List filters displayed Case Priority short codes instead of Wait List Priority codes. This has been fixed. **Copy to function to copy settings to roles issue (Ticket 95190)**In version 8.7, the ‘Copy to’ function to copy to roles was no longer working as intended as it would no longer let you proceed if you only tried to copy to a child role. If you selected a root role, then you would be able to proceed but the change would only be applied to the parent role, not the child role. Both issues have been fixed. **New Immunization option missing in Care Plan Interventions view (Ticket 9928)**New Immunization option was not available from toolbar menu when the Care Plan view preference is set to "Care Plan Interventions". This has been fixed. **Issues with referral letter display after upgrade (Ticket 95670)**After upgrade to 8.6, Inward referrals where the referral letter status is set to something other than Closed and some Outward reason letters were displaying as blank. This has been fixed and where a referral/reason letter doesn't have a letter created, it will still display the referral letter template. **Uncancellable prescription (Ticket 9935)**If a user attempted to delete the ordered prescription's action link in the Encounter while another user had the prescription opened for editing, a concurrent access warning was displayed but the contact action link was still deleted, causing Profile to 'lose track' of the prescription, making it uncancellable. This has been fixed. **Case Private to POS Owner issue in Referrals window (Ticket 64456)**The “Case Private to POS Owner” preference in the General tab of Clinical Preferences was causing the Reason column in the Referrals window to display “\” if the POS in the To field of the referral was from a different node than the current POS. This has been fixed. **‘NOPLAN’ Care Plan Template issue (Ticket 81506)**In the ‘NOPLAN’ Care Plan Template, Outcomes options were not applied. This has been fixed. **Exception error when adding a form template (Ticket 218296)**A Foreign Key constraint Violation exception error would occur on adding a form. This has been fixed **Manual Matches performance issue (Ticket 89832)** **The Manual Matches view was loading too slowly. This has been fixed. ** **Accession Patient security issue** **Some views in Accession Patient were still vulnerable to Cross-Site Request Forgery. This has been fixed. ** **File Upload security issue** **File upload was not blocking HTML files which could lead to potential Cross-Site scripting attacks. This has been fixed. ** **Logged IP address security issue** **The logged IP address could be manipulated on the client side to hide the real IP in Logs. This has been fixed. ** **Provider not filtered by selected POS (Ticket 88929** )**There are new requirements in 8.6 to ensure that only providers who are Members Of the selected POS, and vice-versa, can be selected in Tasks, Results, and Referrals. This wasn’t working as expected and has been fixed. ** **SQL error with Internet faxing (Ticket 89046)** **There was an SQL error when sending a prescription or, occasionally, a letter with Internet faxing. This has been fixed. ** **Exception when Internet faxing Word letter without saving (Ticket ?)**A FOREIGN KEY constraint exception error occurred when Internet faxing with a letter template that uses Word if the letter wasn’t saved before Internet faxing. This has been fixed. **Can’t use Word letter template as SRFax cover page (Ticket 89727)**Users were receiving an error message when trying to set a Word letter template as the Cover page template in the SRFax eFax eMessage Service window. This has been fixed. **\[Macro] ISPatient.LoadHRIorHRC error (Ticket 89845)**The method ISPatient.LoadHRIorHRC always returned the error ‘Invalid Parameter “Which One”, regardless of whether this optional parameter was included in the method call or not. This has been fixed. **CDO Form list control data types issue (Ticket 91818)**Automatic data type conversion was broken in 8.6, such that existing CDO forms using list control with misaligned data types would no longer work as they did previously. This has been fixed. **Access violation exception error (Ticket 95932)**There was an access violation exception error that appeared after a New Problem window was opened by the COM macro method Profile.OpenPatientProblemForm. The error was seen if the user attempted to create a problem with a disease code that already existed in the patient's problem list, and chose not to save the duplicate problem. This has been fixed. **Typing templates in SMS messaging issue with Terminal Server (Ticket 87536)**When Profile was accessed through a Terminal Server, typing templates didn't work properly when used in SMS messaging. This has been fixed. **Error on creating new user with AD account (Ticket 85647)**A 'User name could not be found' error occurred on creating a new user with AD account. This has been fixed. **Audit issue for Declined tasks (Ticket 93724)**There was no audit record appearing for tasks changed to Declined status. This has been fixed. **Current Node filtering issue in Transactions view (Ticket 92486)**In the Transactions view of Alter Patient, when the POS field in the filter was set to display ‘Current Node’, it wasn’t filtering the POS of the transactions properly. This has been fixed. **Encounters with measures only issue (Ticket 203675)**On entering measures only, encounters were coded as Clinical Details. This has been fixed. **Empty appointment location with drag and drop (Ticket 67060)**When users dragged and dropped a patient into an appointment slot, the appointment location was not getting populated with the default value. This has been fixed. Also, the ISAppointment.Address property in COM has been changed from read-only to read-write. **Issue with changes to Patient.AddressCountry in print variables (Ticket 93477)**Previously, the following print variables didn’t include the patient’s country if it was the same as the system country: Letter.Patient.AddressPost; Letter.Patient.AddressPostLine; Letter.Patient.AddressStreet; Letter.Patient.AddressStreetLine. In Profile 8.6, they were inadvertently changed to allow include the patient country. This has been fixed by reverting back to the old behaviour. **Form Panel size saving issue (Ticket 90651)**In 8.5, the Form Panel size in the Forms view of the Work Centre and the Medical Record could no longer be set using Edit Defaults. This has been fixed. **Headline Manager issue with roles (Ticket 91820)**Clicking parent roles did not select the child roles in Headline Manager. This has been fixed. **Appointment Block out and Availability Rules issues (Ticket 92832)**There were certain cases where Appointment Block out Rules and Availability Rules visually overrode booked appointments instead of them displaying side by side. This has been fixed. **Move All appointment functionality issue (Ticket 87253)**The Move All Providers Appointments To A Different Day functionality did not work properly when appointment templates were in use. This has been fixed **Age filtering in Groups parameter Between - Patients in the Group issue**Age filtering in Groups with the parameter Between - Patients in the Group were not displayed. This has been fixed. **Date of last contact missing from Cases window**The Cases window did not display Date of last contact. This has been fixed. **Image conversion issue with typing template and CEF-forms**Images were not being converted to embedded objects after being inserted from a typing template to CEF-forms. This has been fixed. **Image conversion issue from task editor**Images were not converted to embedded objects after being dragfed and dropped from task editor. This has been fixed. **Exception error in Forms Filter window**The exception error "String list does not allow duplicates" occurred when editing the Forms filter in the Forms view of the Work Center. This has been fixed. **Exposure of API Keys issue**API keys could be revealed by Windows tools on the Internet Preferences window. This has been fixed. API keys are not exposed on the UI anymore. **Web browser minimum size issue**The web browser window was designed to have a minimum size of 640x480 but was displaying as small as possible when launched. This has been fixed. **Manual Patient Matching performance issue**When accessing Manual Patient Matching through Organization/Import & Export, there was slowness. This has been fixed. **Performance issue when opening Care Plan Analysis**There were too many RPC entries when opening Care Plan Analysis, causing slowness. This has been fixed. **Profile log off issue**Profile was hanging when users tried to log off. This has been fixed. **Editing Usual prescription error**An exception error appeared when a Usual prescription was added and then edited in the Summary view while the New Encounter was open. This has been fixed. **Access violation error in the Notes view of Alter Patient**An access violation error occurred when using the Administrative Problems panel in the Notes view of Alter Patient. This has been fixed. **Error in Letters view of Work Centre** **In the Work Centre/Communication/Letters view, the error "The Text Control's size is too small to load the data" would occur. This has been fixed. ** **Exception error when opening antenatal form from letter attachments** **An exception error occurred after double clicking on the antenatal form in the Attachments of the letter being created. This has been fixed. ** **Exception error with Send Telemedicine Link main toolbar button and Appointments List view** **If the Send Telemedicine Link button was added to the main toolbar, an exception error occurred while opening the Appointments List view. This has been fixed. ** **Custom template for prescriptions issue (Ticket 89409)**When using a custom template to print prescriptions, medications would still display in bold after printing. Also, the ‘Print Selected Orders’ and ‘Print Unprinted Orders’ options did not work: all orders were always printed. These issues have been fixed **Failed SMSs display incorrect status using ClickSend (Ticket 93330)**When using ClickSend for SMS message delivery (NZ and AUS), if an SMS failed to be delivered, there was no indication of this in Profile, at any point. It showed everywhere as if it had successfully been sent, both in the Control Centre SMS Log view, as well as the Messages view of the Medical Record. This has been fixed. ### Canada **Documents view performance issue (Ticket 93517)**When the Documents view filter was set to display the Comments and Annotations column or either of the Comment or Annotation columns, the loading of the documents was slow. This has been fixed. **Appointment templates display issue in Calendar view (Ticket 59002)**Calendar view does not display appointment templates until it's refreshed. This has been fixed. **Disesase Code assigned by macro issue (Ticket 89537)**In the Edit Encounter window, a disease code assigned by a macro typing template did not retain on save. This has been fixed. **Colour defined for field not displaying in form (Ticket 88092)**When the Color property for a lookup form control was set to a colour, this colour was not displaying in the form. This has been fixed. **Patient letter variables issue with internal referral (Ticket 65160)**On creating an internal referral, letter variables related to Patient were not updated. This has been fixed. **Cases view visible when not enabled (Ticket 87072)**The Cases view in Work Centre was visible in non-case-based Profile. This has been fixed. **Patient address printout issue in Payment receipt (Ticket 95264)**The patient address was not being printed in the top left corner but was being overlayed on top of the receipt information. This has been fixed. ### British Columbia **Teleplan Debit Request claim issue (Ticket 195679)**When a POS had a service end date (entered through Member Of), users were still able to reverse a paid MSP claim after the POS service end date had passed. This caused an issue when attempting to send the claim again, as the POS was not assigned and the field was disabled. This has been fixed. **Time stamp issue with multiple versions of results (Ticket 209264)**When a second version of a result came in, the time stamp displayed the time the first version of the result was signed, instead of the time the second version of the result was imported. This has been fixed. **Exception errror when adding new pregnancy (Ticket 92106)**When adding a new pregnancy record for a patient, an exception error occurred. This has been fixed. **New WCB Form overrides Employer information (Ticket 94193)**There was an issue where updating a patient's employer in the WCB Form would override the linked Employer record rather than just updating this patient's Current Employer information. This has been fixed. **MSP Resubmission issue (Ticket 93104)**As of the upgrade to 8.6, some users were unable to resubmit claims due to a ‘Payer must be assigned’ error. This has been fixed. **Exception error when processing financial registration (Ticket 95509)**When patient registration was processed from Control Centre/Financial/Registration, a 'String exceeds maximal possible size' exception error occurred. This has been fixed. **Forms filter issue with upgrade (Ticket 89768)**In the Forms view of the Work Centre or Medical Record, the ‘order by’ setting didn’t carry over with the upgrade. This has been fixed. **Windows dialog box display issue in Dark Mode (Ticket 87172)**Profile displayed Windows dialog boxes using incorrect font colour if Windows was in Dark Mode. This has been fixed. **Reconciliation filter display issue with POS (Ticket 91500)**With 2 POS set up in a node, the Reconciliation view and filter in the Control Centre were not displaying the 2nd POS information properly. This has been fixed. **Error when opening Unsigned Transactions view while on Citrix (Ticket 85984)**There was an ‘Unspecified error’ when opening the Unsigned Transactions view while on Citrix. This has been fixed. **Display issue with name in BC SOPLR Requisition (Ticket 90824)**A long patient first name was causing it to appear in the Last Name field in the BC SOPLR requisition form. This has been fixed. **Extra log rows created when user locked (Ticket 78155)**When a user account was locked, the Connections view of the Control Centre displayed hundreds of rows with the status “The user was kicked out” instead of this log occurring only when the message is sent to the IHServer to terminate the user’s active webs sessions. This has been fixed. **\[SMART on FHIR] Introspection Endpoint response error**Parsing the Introspection Endpoint response raises an error. This has been fixed. **\[CDX] Document Categories issue**We previously mapped the CDX Document Categories ‘Note’ and ‘General Purpose Notification’ to our existing Document Category short codes ‘Scanned Documents’ and ‘Information Disclosure’. They should, in fact, be separate categories to align with the terminology used in CDX, and consequently have their own short codes This has been fixed. **\[CDX] eMessage missing clinician phone number**The clinician’s telephone number wasn’t being included in the CDX eMessage as a document element. This has been fixed to meet the document format requirements for other EMR groups. **\[CDX] Sent Document does not contain clinicalDocument.code.displayName**The displayName property is required in the clinicalDocument.code element, but was not being populated when sending a document to CDX. This has been fixed. **\[CDX] Patient Address formatting issue in outgoing CDA document**The patient's address was not formatting correctly in the outgoing CDA document and as a result, the patient's main address line was not displaying in the CDX stylesheet. This has been fixed. **\[CDX] Exception error when sending CDX message**An exception error occurred when trying to send a CDX message. This has been fixed. ### New Brunswick **\[FMNB] Patient billing issue with unit rate set to 0 (Ticket 90355)**For certain patients whose Roster Status and provider were correctly set for FMNB, the unit rate applied for their billing claim was zero. These patients had been rostered with a previous FMNB provider who was no longer an FMNB provider, and the claim was receiving that Roster Status instead of the current one, so the patients were considered not rostered. This has been fixed. **Unexpected error in Reconciliation view (Ticket 93123)**An unexpected error occurs when changing the current filter in the Reconciliation view of the Control Centre. This has been fixed. **\[Accession] Read-only error on answering Patient Question (Ticket 94857)**Unable to close questions from Accession as it would generated a message that the item is read-only. This has been fixed. **Prescription Comment issue on printout (Ticket 92512)**If an Edit instruction window for a prescription was opened for a prescription, when the prescription was printed, “Treatment: Short Term” would display in the Comment area. This has been fixed. **CDS Export Options window French display issue**Some items in the Patient CDS Export Options window were not displaying their French translations. This has been fixed. **Form Builder issue with cut off controls after update (Ticket 215805)**In the Form Builder, checkboxes and radio buttons were being cut off after updating Profile. This has been fixed. ### New Zealand **HealthLinkBridge File Sync Errors**When large files were retrieved from the HealthLink Client (HMS) on the dedicated machine where the HealthLinkBridge and HMS Client services were installed, the HealthLinkBridge File Sync error would occur. This has been fixed. **COVID 19 Care Plan 3rd dose issue (Ticket 89861)**When processing a CIR update message for the 3rd dose, if the patient did not have a 3rd dose in their COVID 19 care plan, or if it was set up incorrectly, Profile tried to match it to dose 1 or 2, which by now would have already been completed. This has been fixed. When processing the update, a prompt will come up warning users that the matched intervention has already been completed. On pressing "No" in the prompt, the 3rd dose will be added as a new intervention to the care plan, instead of overwriting completion details of a previously completed dose. Please refer to our portal and separate communication for more information about our COVID 19 care plan template, or contact our support team. **Shifted barcode issue**The barcode of the printed ePrescription was shifted if any controlled drug was included in the order. This has been fixed. ### Australia **Batch Claim duplication issue**In the Batch Claim Summary view, if a user clicked the ‘Create Claims’ icon multiple times, a duplicate batch claim would be created, with the same reference number. This has been fixed. **Error when processing verification response reports**In some databases, when clicking the ‘Process verification response reports’ icon in the Control Centre Claims view, an error would occur and the patients’ status for the appointments always returned as ‘not eligible’. This has been fixed. **Service details issue when Medicare Assignment is printed (Ticket 76409)**When printing a Medicare Assignment form after invoicing a patient, the service details were not included, if the appointment was booked as a meeting. This has been fixed. **All intervention actions treated as immunisation (Ticket 93869)**In care plans and care plan templates, all action types were treated as immunisations, i.e., the field at the top had the caption Vaccine, and looked for a vaccine linked to a service code. Also, you were no longer able to simply enter a description. This has been fixed, and the above now only applies when the action type is "Immunisation". All other types behave again as they did prior to version 8.7. **Custom macro failure when saving Antenatal Observations (Ticket 87565)**An error occurred when saving Antenatal Observations, causing the custom macro to fail. This has been fixed. **Medicare Australia Specialist and Pathology Services issue**There was an issue where Profile allowed sending Specialist and Pathology services in the same claim, which is not allowed by Medicare. This has been fixed.