--- title: Prescriptions in Health Connect slug: portal-sub/prescriptions-in-health-connect docTags: createdAt: 2026-03-04T12:03:19.706Z --- :::hint{type="info"} **Important Notice:** ** ** Starting **July 2025**, the **Health Connect **and **Provider Direct mobile apps** will no longer be supported. Users are encouraged to transition to the **web versions** for continued access. **Key Details:** -A persistent deprecation notice will appear on every app launch, informing users of the transition. -The web versions are optimised for all devices, **offering enhanced features, better security, and a seamless user experience.** -During the transition period, users can still access app features after acknowledging the notice. -Post-deprecation, the app will display a message directing users to the web version, with a customer-friendly link (e.g., "Health Connect" or "Provider Direct") to the web portal. **Action Required:** -Users should begin transitioning to the web version to ensure uninterrupted access to their accounts. ::: # Overview & Requirements This article is targeted at users of Health Connect. It describes the Prescriptions feature. # Requirements - App Updates:  - Users must update the app to the latest version from the App Store to ensure compatibiliity and access to the latest features. - Portal Installation:  - Ensure that portals are correctly installed within the Profile build. Ensure that web servers are correctly configured. Ensure all Rules specified in the technical installation guide is configured correctly. Please reach out to Support if you have any questions regarding this step.  - Version Compatibility: - Version 9 and above: Supports the portal (Patient Portal) - Version 10.1 and above: Supports the rebranded portal (Health Connect) - Version Alignment: - Profile version 9 grants access to version 9 of the portal - Profile version 10.0.2 grants access to version 10.0.2 of the portal # Prescriptions The Prescriptions feature of Health Connect offers patients and providers a convenient way to work together and save valuable time. The patient can request to have their regular Prescriptions refilled directly from their smartphone, tablet, or computer, and the provider can approve or deny the patients request straight from Profile.  ## Benefits for patients - A convenient and time-saving method to refill important medications. - No need to book an appointment or spend unnecessary time at a consult. - No longer necessary to drop off a prescription slip at the pharmacy. - Acts as a convenient reference or record of current and past prescriptions and dosages. - Can save on any applicable consultation fees. - Empowers patients to participate in their own care. ## Benefits for healthcare organisations - Increases efficiency by saving valuable consult and administrative time. - Less phone calls from patients asking to confirm their past and present prescriptions and dosages. - A modern feature that could attract enrolments. - Provides the ability to work in partnership with the patient. - Preferences can be customised in Profile to suit the needs of the patient and the clinic.   # Feature Overview ## Access and view Regular Prescriptions Tap **Prescriptions** from the Health Connect Home screen. The section showing a list of the patient's **Regular Prescriptions** will appear automatically.  Each of the sections can be minimised or maximised by tapping the upward or downward arrows on the right. ![](https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/zSK7bW1CyeCrejbjT23Zg_8zc4qt2w6fou13amqvkctwdec6dh5ykla.png) ## Request a Prescription Refill In the **Regular Prescriptions **section select the prescription(s) needing to be refilled by tapping on the empty box located on the left of each prescription item. Scroll down and start typing the name of the preferred pharmacy into the **Pharmacy** box. A generated list will appear. Select the correct pharmacy from that list.  Tap **Add to Refill Request** to complete the prescription refill request.  The item(s) will now appear in the **Prescriptions Refills **section. The request will need to be actioned by the Provider in Profile. ![](https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/k8jyHVOWrqqNz8XyUu2qR_pgbfl96o0jivwsmvhrzvjdak0cyihkdf0q.png) ## Remove a Refill Request Tap the box next to the prescription refill request(s) needing to be cancelled. Push **Remove** and the item(s) will be cancelled and removed from the **Prescriptions Refills **section. ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/YbNTTxqn7zrDlwxOJmqqz_lhu6s5dtghshqh6agvrjst7uvlt-8y5nda.png" size="48" isUploading="false" initialPath="assets/lHU6S5dTghsHqh6AgVrjSt7uvLT-8y5ndA.png" githubPath="en/Portals/Patient Portals and Online Booking/Health Connect/assets/lHU6S5dTghsHqh6AgVrjSt7uvLT-8y5ndA.png" position="flex-start" showCaption="false"} ## View Medical Refill Decision Once the provider responds to the patient's prescription refill request, the decision will appear in the **Medication Refill Decision** section.  ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/e3khCUsS9OBAEqpOO283d_huowyptq7y4cfojnvnyt07zdfifuvfh9xw.png" size="61" isUploading="false" initialPath="assets/HUOwypTq7Y4cFOjnvNyT07zDfIFUVFh9xw.png" githubPath="en/Portals/Patient Portals and Online Booking/Health Connect/assets/HUOwypTq7Y4cFOjnvNyT07zDfIFUVFh9xw.png" position="flex-start" showCaption="false"} # The Health Connect Prescriptions feature in Profile ## Customise preferences for Health Connect Prescriptions feature in Profile  :::hint{type="info"} **Note: **Any Profile field names or views that reference "Profile Patient Portal" pertain to and support the functionality of the Health Connect and Accession patient portals. ::: Preferences for Health Connect Prescriptions feature can be customised within Profile. This can be done by creating and using multiple OnTheGo Profiles. An OnTheGo Profile is a set list of preference settings. OnTheGo Profiles can be used to apply to all patients, certain groups of patients, or to an individual patient. Read [Customising Preferences in Profile for Health Connect, Accession Patient, and Online Booking](docId\:AlUDa04Ji-SlyaYnYRjfa) for more detailed step-by-step information. ![](https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/yiVsex-Q7m06I3ERZi_Wd_2y6mtcbifikchzwjylz9wxfelm76p7r8g.png) ## Respond to the refill request in Profile as a provider Providers can respond to the patient's prescription request by going to the **Work Centre / Work / Prescription Refills.** The request can be approved or denied by choosing the appropriate option in the **Status** drop-down list.  Select **Save** and the decision will be sent to the patient's Health Connect  The provider can then print and fax or send the prescription to the patient's preferred pharmacy. ![](https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/kLEmOopXpf8TcwFuqK8rW_8lhslxszsg-iwvkkccqicntqwwqhlvcizq.png) # Get started today To begin using Health Connect, or if you have any questions, please contact your Customer Success Manager.  # Learn more - [Health Connect User Guide](docId\:TC14t_3aSiHWT0cQCzYXK) - [Customising Preferences in Profile for Health Connect, Accession Patient, and Profile Online Booking](docId\:AlUDa04Ji-SlyaYnYRjfa) - [Accession Patient web portal](docId\:eXXcmXZozF3igZWYNZeMH) - [Health Connect in Profile](docId\:G0tzGokzSNuo-ak1a1h66) - [How to Enable Local Health Connect](docId\:jk6lHDtshRG_rgzK2NIPi) - [Appointments in Health Connect](docId\:PsO_s6M-B-jIIBd7Jr4ek) - [Messages in Health Connect](docId\:MMcEMt8Yq-hDl93t1AA6V) - [Care Plans in Health Connect](docId\:g184wuk9TvD8HCSVTFD8w) - [Clinical Notes in Health Connect](docId\:GGRdEj65WAVbwL0r08JC6) - [Results in Health Connect](docId\:KXanMeSne0pRmhfHPdNO2)