--- title: PRESCRIBEIT®: Pharmacy Clinical Communication slug: portal-sub/prescribeitr-pharmacy-clinical-communication docTags: createdAt: 2026-03-04T12:03:18.333Z --- # Article Overview  This article is intended for clinical users of PRESCRIBEIT® and provides a comprehensive guide to using the Pharmacy Clinical Communication feature in Profile. It covers how providers can send and receive secure messages with pharmacies, both general messages and those linked to specific patients or prescriptions. Key topics include:  - [PrescribeIT®](https://intrahealth.freshdesk.com/a/solutions/articles/6000279822?lang=en\&portalId=6000023061#PrescribeIT%C2%AE) - [E-prescribing](https://intrahealth.freshdesk.com/a/solutions/articles/6000279822?lang=en\&portalId=6000023061#E-prescribing) - [PrescribeIT® Pharmacy Clinical Communication](docId\:YMk4T6WuRGSVAWCU0XKl0) - [Display of Messages in the Work Centre](docId\:YMk4T6WuRGSVAWCU0XKl0) - [Sending Messages from Work Centre](docId\:YMk4T6WuRGSVAWCU0XKl0) - [Sending Messages from Prior Scripts](docId\:YMk4T6WuRGSVAWCU0XKl0) - [Message Response](docId\:YMk4T6WuRGSVAWCU0XKl0) # PrescribeIT® Canada Health Infoway is working with Health Canada along with provinces and territories, and industry stakeholders like Intrahealth to create, operate and maintain a financially self-sustaining, e-prescribing service, known as PrescribeIT®. This will be a single service that can be scaled for use across the country, enabling prescribers to electronically transmit a prescription to a patient’s pharmacy of choice. The service will provide safer and more effective medication management by connecting community-based prescribers (such as physicians and nurse practitioners) through their existing electronic medical records (EMR), to community retail pharmacies to enable the electronic transmission of prescriptions. PrescribeIT® will reduce the use of paper prescriptions, enhance patient safety, reduce fraud, improve continuity of care, optimize jurisdictional drug information system investments, and facilitate better health outcomes for Canadians. # E-prescribing E-prescribing is the secure electronic creation and transmission of a prescription between an authorized prescriber and a patient’s pharmacy of choice, using clinical Electronic Medical Record (EMR) and pharmacy management software. # PrescribeIT® Pharmacy Clinical Communication Providers can send and receive messages to and from PrescribeIT® pharmacies.   Messages can be general, i.e., not tied to a prescription or a patient, or they can be specific to a previously issued prescription, or specific to a patient\[KS6] \[GC7] . To be notified of clinical communications, a work notification for emails can be enabled.  In the Work Notifications tab of the General view in the Preferences window, check the PrescribeIT Clinical Communication Emails checkbox.    The filter criteria can be changed, but please note that though these filters match the filters in the Email view of the Work Centre, they are independent of one another.  Changes to the filters here will not be reflected in the Email view filters and vice-versa. The Refresh interval is set to check for emails every 60 min.  Though this can be changed, it could cause performance issues, depending on the number of emails received by your practice. ![](https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/LbZjhTNtK5_G7lVB8kL2o_fcbodzh79q9ei7wkx6yulf0jg6tj03x4w.png) ## Display of Messages in the Work Centre 1. In the **Work Centre** window, select the **Communication **segment menu and then select the **Email **view. This opens to the** Inbox**. ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/OMW12jSCcU4QSuUHcIEea_xfbv6holcy-zbdwadkbkfmtcwqtoq884sa.png" size="100" isUploading="false" initialPath="assets/Xfbv6Holcy-ZBdwADkbKFmtcwQtoQ884SA.png" githubPath="en/Medication Management/Prescriptions - New Brunswick/assets/Xfbv6Holcy-ZBdwADkbKFmtcwQtoQ884SA.png" position="flex-start" showCaption="false" indent="2"} 2. In the **Type** field above the list of messages, select **Communication** to view PrescribeIT® messages. New messages will display in bold font. The existing filters are **Unread Email **and **Email today**. To add a filter for past emails, create a new filter in the **Emails Filters** window with a descriptive filter name including the specific time period in the **View Description** field, and the desired time period selected in the **Received** dropdown field. ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/MgeBwCF7iQJt7pMsofgW0_mgrvlwczhehmlhwrzc0yikxcfsqhmn27vq.png" size="60" isUploading="false" initialPath="assets/mGRvLwCzHEhmLHwRzC0YIkxcFSQHMN27vQ.png" githubPath="en/Medication Management/Prescriptions - New Brunswick/assets/mGRvLwCzHEhmLHwRzC0YIkxcFSQHMN27vQ.png" position="flex-start" showCaption="false"} :::hint{type="info"} **Note: **To find previous Emails, it may be necessary to create a new filter. It is not recommended this new filter be used as the Default View, given it could affect performance over time.**** ::: Sending Messages from Work Centre --------------------------------- 1. In the **Work Centre** window, select the **Communication** segment menu and then select the **Email **view. This opens to the** Inbox.** ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/ExZKfjnpAfNGZnRy1DSOU_wekdmm0616xq5y1sd17n9bphlyrzvfnqa.png" size="100" isUploading="false" initialPath="assets/wekdmm0616Xq5Y1SD17n9BpHlYRzV_FNQA.png" githubPath="en/Medication Management/Prescriptions - New Brunswick/assets/wekdmm0616Xq5Y1SD17n9BpHlYRzV_FNQA.png" position="flex-start" showCaption="false" indent="2"} 2. In the **Email** view toolbar, click ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/FR1_lbDuNVkvNM-nu5eZc_ne9ld1sxa4mohajzfpijfyzyvbzrxfdlyw.png" size="10" isUploading="false" initialPath="assets/Ne9LD1sXa4mohajZFPiJFYzYVbZRxfdLYw.png" githubPath="en/Medication Management/Prescriptions - New Brunswick/assets/Ne9LD1sXa4mohajZFPiJFYzYVbZRxfdLYw.png" position="flex-start" showCaption="false" indent="2"} :::Paragraph{indent="1"} to open a new message. ::: ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/dWPwEYqwrEyvLt8f3I0KR_nalwhcwifvp8fubqfqctaiuj17qbcdmsq.png" size="100" isUploading="false" initialPath="assets/nALwhCwiFvP8FuBQf_QcTaIUJ17QBCDmsQ.png" githubPath="en/Medication Management/Prescriptions - New Brunswick/assets/nALwhCwiFvP8FuBQf_QcTaIUJ17QBCDmsQ.png" position="flex-start" showCaption="false" indent="2"} 3. Select ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/sZy1bt6ysCUpxMKFZxViv_4sitvtwvgyl316xfagjqa8wafzyo5uujw.png" size="16" isUploading="false" initialPath="assets/4SitVtwvgyL316_XFaGjQA8wAFZyO5uUJw.png" githubPath="en/Medication Management/Prescriptions - New Brunswick/assets/4SitVtwvgyL316_XFaGjQA8wAFZyO5uUJw.png" position="flex-start" showCaption="false" indent="2"} :::Paragraph{indent="1"} in the recipient dropdown. ::: 4. Press ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/O0JIyJADSuaWR_vTdMM7T_mbntbzdlljzxsbwtbtjnbwsqd6xggiyg.png" size="16" isUploading="false" initialPath="assets/mBntbZDLl_JZXsbwTBtjNbWsQD6_XgGiyg.png" githubPath="en/Medication Management/Prescriptions - New Brunswick/assets/mBntbZDLl_JZXsbwTBtjNbWsQD6_XgGiyg.png" position="flex-start" showCaption="false" indent="2"} :::Paragraph{indent="1"} to open the **Select Message Recipient** window to search for the pharmacy. ::: ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/XmwpC6GCcF0ts6y0AnvGQ_begta7bpcviex343vqkbrwxvtujxmymtw.png" size="100" isUploading="false" initialPath="assets/BEgtA7BpcvI_EX343vQkBrWxVtuJXMyMtw.png" githubPath="en/Medication Management/Prescriptions - New Brunswick/assets/BEgtA7BpcvI_EX343vQkBrWxVtuJXMyMtw.png" position="flex-start" showCaption="false" indent="2"} 5. In the **Name** field, type the name of the pharmacy, and if desired, enter the city in the **City** field and press **Search**. ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/HJvbU0Bg9pSV_GAZtq_cB_xi4xkwaazezu8x9w4ckcpl98ikvon1e4a.png" size="100" isUploading="false" initialPath="assets/XI4xKwaazEzU8_x9w4CkCpl98IkvOn1E4A.png" githubPath="en/Medication Management/Prescriptions - New Brunswick/assets/XI4xKwaazEzU8_x9w4CkCpl98IkvOn1E4A.png" position="flex-start" showCaption="false" indent="2"} 6. Select the desired pharmacy and press **OK**. 7. In the **Subject **field of the **Message** window, enter descriptive text to concisely denote the content of the message. You can associate the message to a specific patient by entering the patient’s name in the **Patient** field adjacent to the recipient field. Type your message in the body field. ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/J3h0eA60TLfiPlzy8lV04_kugihkmffnkqdpsrbes6zsvzh-m9ux1thq.png" size="100" isUploading="false" initialPath="assets/kUGIHkMFFnkQDPSRbeS6ZsvzH-M9ux1ThQ.png" githubPath="en/Medication Management/Prescriptions - New Brunswick/assets/kUGIHkMFFnkQDPSRbeS6ZsvzH-M9ux1ThQ.png" position="flex-start" showCaption="false" indent="2"} :::Paragraph{indent="1"} Files on your computer can be attached by clicking ::: ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/CQEBTsi8i5GK5eE--n7QI_wtej6tfgjg2c3euzdjlsvxmrzhakavcq.png" size="10" isUploading="false" initialPath="assets/wTEJ6t_FGjg2C3EUz_DJLSVXmrZHAkAVcQ.png" githubPath="en/Medication Management/Prescriptions - New Brunswick/assets/wTEJ6t_FGjg2C3EUz_DJLSVXmrZHAkAVcQ.png" position="flex-start" showCaption="false" indent="2"} :::Paragraph{indent="1"} in the **Message** toolbar.  The maximum attachment size depends on your email provider but is limited to 50MB in Profile.  A maximum of 20 items can be attached and the allowed types are PDF, JPG, TIFF, TXT, and PNG. ::: 8. Click ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/sRg5Qxqpsjz1ioiW9s027_8frfws76bfa3tpxolldd3lzisyrnarvpa.png" size="10" isUploading="false" initialPath="assets/8FrFWS76bfA3TPxOlLdd3LZiSYR_nARVPA.png" githubPath="en/Medication Management/Prescriptions - New Brunswick/assets/8FrFWS76bfA3TPxOlLdd3LZiSYR_nARVPA.png" position="flex-start" showCaption="false" indent="2"} :::Paragraph{indent="1"} in the **Message** toolbar to send your message to the pharmacy. ::: ## Sending Messages from Prior Scripts A message can be sent to a pharmacy about a specific ePrescription from the **Prior Scripts** view of the patient’s **Medical Record**.  1. Select the desired ePrescription in the **Prior Scripts** view, and in the **Prior Scripts** toolbar, click ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/7UgHMGZY7Osh1wkEQrhzK_f1cybz7nwzviadrkgfcvgxfijxhahjngq.png" size="10" isUploading="false" initialPath="assets/f1CYbZ7nWzViAdrKGFCVgXfi_JxhahJNGQ.png" githubPath="en/Medication Management/Prescriptions - New Brunswick/assets/f1CYbZ7nWzViAdrKGFCVgXfi_JxhahJNGQ.png" position="flex-start" showCaption="false" indent="2"} :::Paragraph{indent="1"} to open a **Message** window. ::: ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/HF0U3tfztZcKmz75-WaGu_017kfprlx7q4ia4-ezgmtal1mphyqweya.png" size="72" isUploading="false" initialPath="assets/017K_FPRLx7Q4Ia4-Ezgmtal1mPhYqwEYA.png" githubPath="en/Medication Management/Prescriptions - New Brunswick/assets/017K_FPRLx7Q4Ia4-Ezgmtal1mPhYqwEYA.png" position="flex-start" showCaption="false" indent="2"} 2. Fill out your email subject and message, and then click ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/fXQGWjtyE5Iz0Avld-R3C_z36rpqlnc2bgwsxkaqkc6tbimoziu7q6w.png" size="10" isUploading="false" initialPath="assets/z36rPqLnc2BGWSxkaQKC6TBImozI_U7q6w.png" githubPath="en/Medication Management/Prescriptions - New Brunswick/assets/z36rPqLnc2BGWSxkaQKC6TBImozI_U7q6w.png" position="flex-start" showCaption="false" indent="2"} :::Paragraph{indent="1"} in the **Message** window toolbar to send your message to the pharmacy. ::: You will notice a Linked Objects area at the bottom of your message, which references the prescription details. ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/FBDJmvjFZ6vVvUqH9i_Lw_sgcifixw6jted6fejcsnbrifmbshmpgtdw.png" size="83" isUploading="false" initialPath="assets/SgCIfIxW6jTEd6FejCSNBRifMbsHmPgtdw.png" githubPath="en/Medication Management/Prescriptions - New Brunswick/assets/SgCIfIxW6jTEd6FejCSNBRifMbsHmPgtdw.png" position="flex-start" showCaption="false"} Message Response ---------------- 1. In the **Work Centre** window, select the **Communication** segment menu and then select the **Email **view.  This opens to the **Inbox**. ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/oU6JnAx8jeFkn2W0cdP4R_tquyiykyocndxn0hwo9ojh3gh7iqlmtg.png" size="100" isUploading="false" initialPath="assets/TQUYIyKYoCNdxN0HwO9Ojh3gh7__Iqlmtg.png" githubPath="en/Medication Management/Prescriptions - New Brunswick/assets/TQUYIyKYoCNdxN0HwO9Ojh3gh7__Iqlmtg.png" position="flex-start" showCaption="false" indent="2"} 2. In the** Type** field above the list of messages, select **Communication** to view PrescribeIT® messages. New messages will display in bold font. 3. To read a message, double-click the desired message to display the message in a new window. ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/rOUgWrg-ri38QDyUzIzG9_1yn5ry5lcqo9kpkwvih2jojvnklex6yejq.png" size="87" isUploading="false" initialPath="assets/1Yn5Ry5LCQo9KpKWViH2joJvNKLeX6YEjQ.png" githubPath="en/Medication Management/Prescriptions - New Brunswick/assets/1Yn5Ry5LCQo9KpKWViH2joJvNKLeX6YEjQ.png" position="flex-start" showCaption="false" indent="2"} 4. Click ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/cCajwumoHRSS2Irbkk33n_pjqmvb8xw-dxnrtdpixhc8vy4rhs4rubw.png" size="10" isUploading="false" initialPath="assets/PjQmV_B8xW-DXnRTdpIxhC8vY4rhS4rubw.png" githubPath="en/Medication Management/Prescriptions - New Brunswick/assets/PjQmV_B8xW-DXnRTdpIxhC8vY4rhS4rubw.png" position="flex-start" showCaption="false" indent="2"} :::Paragraph{indent="1"} in the **Message** toolbar to reply to the message and click ::: ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/ROUAcNCufiqcVsaknTdZJ_4i4ljv2o3icdjyfziliwduxg1uk4oblstw.png" size="10" isUploading="false" initialPath="assets/4I4lJV2O3iCDjYfziLiWduXG1uK4oBlStw.png" githubPath="en/Medication Management/Prescriptions - New Brunswick/assets/4I4lJV2O3iCDjYfziLiWduXG1uK4oBlStw.png" position="flex-start" showCaption="false" indent="2"} :::Paragraph{indent="1"} in the **Reply** message window toolbar to send your message back to the pharmacy. ::: # Learn More Click below to read more about PrescribeIT®: - [PRESCRIBEIT®: Provider Workflow and Feature Management](docId\:TMUdOw7KGOYbEnHHLf4DY) - [PRESCRIBEIT®: Administrative Workflow](docId\:KRweJ6AIb9qMRQwIL-495)