--- title: Patient Help File - Telemedicine slug: portal-sub/patient-help-file-telemedicine docTags: createdAt: 2026-03-04T12:03:19.914Z --- # Telemedicine Intrahealth's Telemedicine virtual care solution offers patients and clinics an opportunity to seek and deliver quality care remotely. The following article offers patients some helpful tips on how to access and work with the Telemedicine platform. **TABLE OF CONTENTS** - [Open the Telemedicine link on your device](docId\:n9YSi7BAO9VunLQMKVvdW) - [Cancel the appointment from the Acknowledgment window](docId\:n9YSi7BAO9VunLQMKVvdW) - [Change your display name](docId\:n9YSi7BAO9VunLQMKVvdW) - [Review and agree to the acknowledgment message](docId\:n9YSi7BAO9VunLQMKVvdW) - [Proceed to the waiting room](docId\:n9YSi7BAO9VunLQMKVvdW) - [Test your webcam and microphone](docId\:n9YSi7BAO9VunLQMKVvdW) - [View a message sent from the clinic, in the the Waiting Room](docId\:n9YSi7BAO9VunLQMKVvdW) - [Review the waiting time calculation](docId\:n9YSi7BAO9VunLQMKVvdW) - [Mute and unmute your microphone while in the meeting](docId\:n9YSi7BAO9VunLQMKVvdW) - [Enable/disable the video while in the meeting](docId\:n9YSi7BAO9VunLQMKVvdW) - [Open/hide the chat window](docId\:n9YSi7BAO9VunLQMKVvdW) - [Start chatting in the chat window](docId\:n9YSi7BAO9VunLQMKVvdW) - [Send a file](docId\:n9YSi7BAO9VunLQMKVvdW) - [Review notifications of received files](docId\:n9YSi7BAO9VunLQMKVvdW) - [End your appointment](docId\:n9YSi7BAO9VunLQMKVvdW) - [Access your appointment on any device](docId\:n9YSi7BAO9VunLQMKVvdW) ## Open the Telemedicine link on your device Upon booking your appointment, you are automatically sent a Telemedicine link via the email and/or mobile number that your clinic has on record for you in their patient file. When it is time for your appointment, simply click on the link and a browser opens, on your device, to the Acknowledgment window.  ![](https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/JZotEKLPB3V5V1FqOqjf0_lydqnd9gwdsr28zw2cnlhmoq1purd5mogq.png) ## Cancel the appointment from the Acknowledgment window You can cancel the appointment directly from the Acknowledgment window shown above. Simply click on the **Cancel Appointment** button. ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/LlbJdBjqxT_gVZ5BOFYgT_gqdi2rm4f3lkrliyvqif90y9ujxvpdrw.png" size="36" isUploading="false" initialPath="assets/GQDi2R_M4f3lKrL_iYvqiF90Y9ujXvPdrw.png" githubPath="en/Portals/Telemedicine/assets/GQDi2R_M4f3lKrL_iYvqiF90Y9ujXvPdrw.png" position="flex-start" showCaption="false"} A confirmation window appears.  Select **YES** to cancel your appointment. Select **NO** to go back to the Acknowledgment screen.   ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/sqhs4yRLvS9fJWCNLefUM_fwkzf6lyxaawpq6mriotl3r7jldpinyxq.png" size="49" isUploading="false" initialPath="assets/FWkzf6lyXAawPQ6mriOtL3r7JldpInY_xQ.png" githubPath="en/Portals/Telemedicine/assets/FWkzf6lyXAawPQ6mriOtL3r7JldpInY_xQ.png" position="flex-start" showCaption="false"} ## Change your display name Your display name is shown on the Acknowledgment window in the **Show me as **box. To change your name, for the meeting, you can click or touch the box and enter in the name you wish to use. To complete this name change, you can click or touch elsewhere on the screen.   ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/zwwIAx1nietNlI6zjhfZu_ubh97q9jzfhyuovmujym2ahvpacckj0q.png" size="37" isUploading="false" initialPath="assets/UBH97Q9jZfHY__UoVmUjYM2aHVPAcCKJ0Q.png" githubPath="en/Portals/Telemedicine/assets/UBH97Q9jZfHY__UoVmUjYM2aHVPAcCKJ0Q.png" position="flex-start" showCaption="false"} ## Review and agree to the acknowledgment message Scroll through and read the Consent form on the Acknowledgment window.  When complete, tick the **I agree** tick box. ## Proceed to the waiting room Make sure that you have ticked the **I agree tick **box**. **Doing so activates the **Proceed to Waiting Room** button.  If you fail to tick the box, an error message in red appears on the bottom left side of the screen. This is where all error messages appear. These error messages provide reasons as to what the problem(s) may be.  Select the **Proceed to Waiting Room** button when ready. ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/YIT5P1O5CCkA88hdeF0yM_llwbtckt0r5ga4eigffknxbjlgkj78quqw.png" size="35" isUploading="false" initialPath="assets/lLwbTCKt0r5gA4eIgFFKNXbJLGKJ78QUqw.png" githubPath="en/Portals/Telemedicine/assets/lLwbTCKt0r5gA4eIgFFKNXbJLGKJ78QUqw.png" position="flex-start" showCaption="false"} ## Test your webcam and microphone Press the **Pre-Call Test **button to check that your microphone and webcam are working correctly.   ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/jbvKVoM-86QFSEdbR2HQK_d8uobmuylodz4mozgjn60ahcaf-a3wjjw.png" size="39" isUploading="false" initialPath="assets/d8uobmUyLOdZ4mOZgJn60a_Hcaf-a3WjJw.png" githubPath="en/Portals/Telemedicine/assets/d8uobmUyLOdZ4mOZgJn60a_Hcaf-a3WjJw.png" position="flex-start" showCaption="false"} From each of the drop-down items you can select your preferred **Camera **and **Mic**. Your video should appear below the **Camera **drop-down item. :::hint{type="info"} **Note: ** In order to use the webcam and microphone in your meeting, you should ensure that you have: \- **Audio and video enabled for your device**     Navigate to your device settings to enable both of these. \- **Audio and video enabled for your browser**     Navigate to your browser settings to enable both of these. If you do not have audio and video enabled, a banner reminds you to enable audio and video on your browser at the start of a telemedicine session. The banner displays the following message: *To ensure your Provider can see and hear you, please enable your microphone and camera in the browser settings.* The banner always displays the status of camera and microphone, indicating whether they are enabled or disabled. For details on how to configure/troubleshoot your audio and video settings, consult the article on [Troubleshooting Telemedicine for Patients](docId:0SSxkj34YSCL5XMiGRA_d). ::: ## View a message sent from the clinic, in the the Waiting Room Once in the **Waiting Room**, you can view any messages sent to you, by the clinic. They appear in the **Message from the staff (if any)** box near the center of the **Waiting Room** page.  ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/aBhZ103p0f7yiF8ST-IMI_wvl4wa1joenedskbyi3uekrywmjznvghg.png" size="95" isUploading="false" initialPath="assets/WvL4wa1joeNeDSKByi3Ue_KRyWmJznVGHg.png" githubPath="en/Portals/Telemedicine/assets/WvL4wa1joeNeDSKByi3Ue_KRyWmJznVGHg.png" position="flex-start" showCaption="false"} ## Review the waiting time calculation | **You have been waiting** | This indicates the time you have spent in the **Waiting Room** so far. | | ------------------------------------- | ------------------------------------------------------------------------------------------------- | | **Your expected wait time remaining** | This indicates how much longer you can expect to wait before speaking to the healthcare provider. | ## Mute and unmute your microphone while in the meeting Select the **Mute/Unmute** button at the bottom of the screen to mute/unmute your microphone. ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/1Eqfd5waygkDHyvu_Y_si_4lc38aadf0zyro3wmgsdovqvgijlygtsnq.png" size="10" isUploading="false" initialPath="assets/4lC38AaDF0zyro3wMGSdovqVGIjlYgTsnQ.png" githubPath="en/Portals/Telemedicine/assets/4lC38AaDF0zyro3wMGSdovqVGIjlYgTsnQ.png" position="flex-start" showCaption="false"}::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/fQ0LEqKhRwZlxaM4vYnX2_vxw0zbadlsmtoq8h8ba2kogvytbrmhtlqq.png" size="11" isUploading="false" initialPath="assets/Vxw0zBAdLsMtoq8H8BA2kOgVYtBRMHtlQQ.png" githubPath="en/Portals/Telemedicine/assets/Vxw0zBAdLsMtoq8H8BA2kOgVYtBRMHtlQQ.png" position="flex-start" showCaption="false"} ## Enable/disable the video while in the meeting Select the **Turn camera on/off** button to enable/disable your video camera.  ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/RcT6AVQyDkxUA2UC100LW_1dveh-zkjpytegfioljorxecw46hbfey3a.png" size="11" isUploading="false" initialPath="assets/1DVEH-ZKjpyTeGfiOlJORxecw46hbFEy3A.png" githubPath="en/Portals/Telemedicine/assets/1DVEH-ZKjpyTeGfiOlJORxecw46hbFEy3A.png" position="flex-start" showCaption="false"}::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/Zsw_1VSWuIMNC1QLXaMck_smphtocsirn91j9pk6qhl2jixp35gpztrg.png" size="11" isUploading="false" initialPath="assets/SmPhtoCSIrN91j9pk6Qhl2jixp35gpzTrg.png" githubPath="en/Portals/Telemedicine/assets/SmPhtoCSIrN91j9pk6Qhl2jixp35gpzTrg.png" position="flex-start" showCaption="false"} ## Open/hide the chat window Open/hide the chat window by selecting the **Open/hide chat window** button. When this button is pressed, the chat window opens or closes. ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/QTYOyluEyi-8JeaRfOkJv_03nkklxnjxzwflcmdonse94pdpqu7jmobq.png" size="12" isUploading="false" initialPath="assets/03NkKlxNjXZwFLcMdOnSe94PdpQu7jmoBQ.png" githubPath="en/Portals/Telemedicine/assets/03NkKlxNjXZwFLcMdOnSe94PdpQu7jmoBQ.png" position="flex-start" showCaption="false"} ## Start chatting in the chat window To start the chat, select the **Open/hide chat window **button.  Next, start typing your message in the **Type Something** box.  When your message is complete, click on the blue **Send message **button.  ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/WYshFY_WYXhXVjYJuD6QB_fo8fzyjfq31hzjj4mzxugqqmdewfpianrw.png" size="41" isUploading="false" initialPath="assets/fO8FZYJfQ31HZjJ4mzxuGQQmdEwfpiAnrw.png" githubPath="en/Portals/Telemedicine/assets/fO8FZYJfQ31HZjJ4mzxuGQQmdEwfpiAnrw.png" position="flex-start" showCaption="false"} All of the messages sent in the chat appear in the window above the **Type Something **box. ## Send a file Press the** Send files** button to attach a file.  ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/Ja-NUMRimDZHfI4MoArhE_w4wgdxswweqmbgwbykuxzde446tyttjlrq.png" size="10" isUploading="false" initialPath="assets/W4WgDXswWeqMbGwByKuxzde446tytTJlRQ.png" githubPath="en/Portals/Telemedicine/assets/W4WgDXswWeqMbGwByKuxzde446tytTJlRQ.png" position="flex-start" showCaption="false"} A box appears above this button. Either drag and drop your files into the box or click on it and browse to select your files from your device. Then push **Send**. ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/V7fFvT7HGD5DzwX3bejuI_misicwuw9iwelmkcpkidncctdttcs8kqqq.png" size="16" isUploading="false" initialPath="assets/miSIcWUW9iWELMkCPkIdNcctdttcS8KQQQ.png" githubPath="en/Portals/Telemedicine/assets/miSIcWUW9iWELMkCPkIdNcctdttcS8KQQQ.png" position="flex-start" showCaption="false"} ## Review notifications of received files When a file has been sent to you, push the **Download files **button.  ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/lw7OUvW6yBnRqqQEL0s7J_z7owfhihx8zgcdkutyrrl8kyupem2jiq.png" size="10" isUploading="false" initialPath="assets/z7OW_fHiHX8ZgcdKUtYRrl8kyUPEM_2jIQ.png" githubPath="en/Portals/Telemedicine/assets/z7OW_fHiHX8ZgcdKUtYRrl8kyUPEM_2jIQ.png" position="flex-start" showCaption="false"} You can now open the document by selecting it from the **Downloads** window on your device. ## End your appointment Press the **Connect/Disconnect** button to end your appointment. ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/sw_enErOQh1sjOImRRdOk_uingf0ty9u2cjulwd3t86np8no7fej4sdg.png" size="10" isUploading="false" initialPath="assets/uiNGF0ty9U2Cjulwd3T86nP8NO7Fej4sDg.png" githubPath="en/Portals/Telemedicine/assets/uiNGF0ty9U2Cjulwd3T86nP8NO7Fej4sDg.png" position="flex-start" showCaption="false"} ## Access your appointment on any device The Telemedicine platform can be accessed from a computer, tablet, or smartphone device. Simply follow the steps above to work through your appointment from that device. # Further Questions For more information on Telemedicine for patients, please click on the article link below: - [Troubleshooting Telemedicine for Patients](docId:0SSxkj34YSCL5XMiGRA_d) If you have any additional questions or concerns, please contact your clinic.