Patient Help File - Telemedicine

telemedicine intrahealth's telemedicine virtual care solution offers patients and clinics an opportunity to seek and deliver quality care remotely the following article offers patients some helpful tips on how to access and work with the telemedicine platform table of contents open the telemedicine link on your device docid\ n9ysi7bao9vunlqmkvvdwcancel the appointment from the acknowledgment window docid\ n9ysi7bao9vunlqmkvvdwchange your display name docid\ n9ysi7bao9vunlqmkvvdwreview and agree to the acknowledgment message docid\ n9ysi7bao9vunlqmkvvdwproceed to the waiting room docid\ n9ysi7bao9vunlqmkvvdwtest your webcam and microphone docid\ n9ysi7bao9vunlqmkvvdwview a message sent from the clinic, in the the waiting room docid\ n9ysi7bao9vunlqmkvvdwreview the waiting time calculation docid\ n9ysi7bao9vunlqmkvvdwmute and unmute your microphone while in the meeting docid\ n9ysi7bao9vunlqmkvvdwenable/disable the video while in the meeting docid\ n9ysi7bao9vunlqmkvvdwopen/hide the chat window docid\ n9ysi7bao9vunlqmkvvdwstart chatting in the chat window docid\ n9ysi7bao9vunlqmkvvdwsend a file docid\ n9ysi7bao9vunlqmkvvdwreview notifications of received files docid\ n9ysi7bao9vunlqmkvvdwend your appointment docid\ n9ysi7bao9vunlqmkvvdwaccess your appointment on any device docid\ n9ysi7bao9vunlqmkvvdw open the telemedicine link on your device upon booking your appointment, you are automatically sent a telemedicine link via the email and/or mobile number that your clinic has on record for you in their patient file when it is time for your appointment, simply click on the link and a browser opens, on your device, to the acknowledgment window cancel the appointment from the acknowledgment window you can cancel the appointment directly from the acknowledgment window shown above simply click on the cancel appointment button a confirmation window appears select yes to cancel your appointment select no to go back to the acknowledgment screen change your display name your display name is shown on the acknowledgment window in the show me as box to change your name, for the meeting, you can click or touch the box and enter in the name you wish to use to complete this name change, you can click or touch elsewhere on the screen review and agree to the acknowledgment message scroll through and read the consent form on the acknowledgment window when complete, tick the i agree tick box proceed to the waiting room make sure that you have ticked the i agree tick box doing so activates the proceed to waiting room button if you fail to tick the box, an error message in red appears on the bottom left side of the screen this is where all error messages appear these error messages provide reasons as to what the problem(s) may be select the proceed to waiting room button when ready test your webcam and microphone press the pre call test button to check that your microphone and webcam are working correctly from each of the drop down items you can select your preferred camera and mic your video should appear below the camera drop down item note in order to use the webcam and microphone in your meeting, you should ensure that you have \ audio and video enabled for your device navigate to your device settings to enable both of these \ audio and video enabled for your browser navigate to your browser settings to enable both of these if you do not have audio and video enabled, a banner reminds you to enable audio and video on your browser at the start of a telemedicine session the banner displays the following message to ensure your provider can see and hear you, please enable your microphone and camera in the browser settings the banner always displays the status of camera and microphone, indicating whether they are enabled or disabled for details on how to configure/troubleshoot your audio and video settings, consult the article on troubleshooting telemedicine for patients docid 0ssxkj34yscl5xmigra d view a message sent from the clinic, in the the waiting room once in the waiting room , you can view any messages sent to you, by the clinic they appear in the message from the staff (if any) box near the center of the waiting room page review the waiting time calculation you have been waiting this indicates the time you have spent in the waiting room so far your expected wait time remaining this indicates how much longer you can expect to wait before speaking to the healthcare provider mute and unmute your microphone while in the meeting select the mute/unmute button at the bottom of the screen to mute/unmute your microphone enable/disable the video while in the meeting select the turn camera on/off button to enable/disable your video camera open/hide the chat window open/hide the chat window by selecting the open/hide chat window button when this button is pressed, the chat window opens or closes start chatting in the chat window to start the chat, select the open/hide chat window button next, start typing your message in the type something box when your message is complete, click on the blue send message button all of the messages sent in the chat appear in the window above the type something box send a file press the send files button to attach a file a box appears above this button either drag and drop your files into the box or click on it and browse to select your files from your device then push send review notifications of received files when a file has been sent to you, push the download files button you can now open the document by selecting it from the downloads window on your device end your appointment press the connect/disconnect button to end your appointment access your appointment on any device the telemedicine platform can be accessed from a computer, tablet, or smartphone device simply follow the steps above to work through your appointment from that device further questions for more information on telemedicine for patients, please click on the article link below troubleshooting telemedicine for patients docid 0ssxkj34yscl5xmigra d if you have any additional questions or concerns, please contact your clinic