--- title: Patient Help File - Accession Patient slug: portal-sub/patient-help-file-accession-patient docTags: createdAt: 2026-03-04T12:03:19.474Z --- # Accession Patient Accession Patient offers convenience for both healthcare organisations and patients alike. The following article includes some helpful tips, for patients, on how to access and work with Accession Patient. ## Retrieving a forgotten username Select the **I Forgot my user name **link. ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/7d_88Qfe9VdZf2dNEIB6d_ci9sv3q8tcn0mycxd18y7s7l4uyhnhbcqq.png" size="33" isUploading="false" initialPath="assets/Ci9sv3Q8TCN0Mycxd18y7S7L4uyhnhBCQQ.png" githubPath="en/Portals/Patient Portals and Online Booking/Accession/assets/Ci9sv3Q8TCN0Mycxd18y7S7L4uyhnhBCQQ.png" position="flex-start" showCaption="false"} Enter your email address in the space provided and select **Retrieve**.  ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/Z3Sk0_yZJ5oEPDiq67Bb6_99axobhfakfb2wqsxe0gomhrzw7vpzmzzq.png" size="52" isUploading="false" initialPath="assets/99axOBhFakFb2WqsxE0gOmhrZw7VPzmzzQ.png" githubPath="en/Portals/Patient Portals and Online Booking/Accession/assets/99axOBhFakFb2WqsxE0gOmhrZw7VPzmzzQ.png" position="flex-start" showCaption="false"} A notification will appear, asking you to check your e-mail.  You will now get an email confirming your username. Check your email to confirm. ## Retrieving a forgotten password Select the** I forgot my password** link.  ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/2yU2Q1ZUNhpZBqA1c8Tnt_jyuf1abyply2vldligaf1llo84ytsibpzw.png" size="31" isUploading="false" initialPath="assets/JYuF1AByplY2VLDLigAf1llo84YtsiBPzw.png" githubPath="en/Portals/Patient Portals and Online Booking/Accession/assets/JYuF1AByplY2VLDLigAf1llo84YtsiBPzw.png" position="flex-start" showCaption="false"} Enter your **User name** in the space provided, and select **Retrieve**.  ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/l8GG3-o_7q9Pkc-_-eE3E_yfgdu4bdlt19yburqyobvkp0aopi6onzg.png" size="55" isUploading="false" initialPath="assets/yfGDu4BDL_T19YBUrqyobvKp0AopI6onZg.png" githubPath="en/Portals/Patient Portals and Online Booking/Accession/assets/yfGDu4BDL_T19YBUrqyobvKp0AopI6onZg.png" position="flex-start" showCaption="false"} Answer any security questions, if enabled, and select **Submit Answer**. Pick a recovery option. Either through your email or SMS. Click** Send**. You will then receive an email or SMS with your recovery code. This will be based on your previous choice.  Enter the code in the** **recovery code field. Type your new password in the space provided. Type it again, in the additional space, to confirm. Click the save button to complete the process.  ## Log in to Accession Patient Enter your username and password. Click the Logon button to proceed. ![](https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/7APhg9qjB6kve2gTWL5JD_m3di-ghlfpboduwffc1wqhtgjvl7wku5pw.png) Answer the **Security question**, if enabled, and click **Submit Answer**. You will now be on to the Accession Patient **Home** screen. ![](https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/4T8FI9KT62fC31afhem6n_erpnkrh76pst33i19g2m0lazuoa1qcse7g.png) ## Change your password Click on your name in the top right corner of the page.  Select **Change Your Details** from the drop-down list. ![](https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/n8tn0PLMafHRmRbT-qI7r_4h-l0fqdmhsgqverbrrylk27ee2aezi6g.png) On the bottom of this page, select **Click here to change password**.  ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/69ZCnJxRwbSb2v2tquKTY_y77gi7v3ctnj2tr40zj7qhs8d8kk0djisg.png" size="73" isUploading="false" initialPath="assets/Y77gI7V3CtNj2tR40zJ7qhS8d8Kk0djISg.png" githubPath="en/Portals/Patient Portals and Online Booking/Accession/assets/Y77gI7V3CtNj2tR40zJ7qhS8d8Kk0djISg.png" position="flex-start" showCaption="false"} Fill in old password, in the space provided. Enter your new password, and then enter it again to confirm.  :::hint{type="success"} ## ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/O2wMfUnvERdmAQ88rn94O_ji0hrqd1vnzdy1jp1b6vauq9n-jzsgpeg.png" size="66" isUploading="false" initialPath="assets/JI0HrQD1VN_ZdY1jp1b6vAUq9N-jzSGPeg.png" githubPath="en/Portals/Patient Portals and Online Booking/Accession/assets/JI0HrQD1VN_ZdY1jp1b6vAUq9N-jzSGPeg.png" position="flex-start" showCaption="false"}Add/Edit a security question in Accession Patient Click on your name in the top left-hand corner of the **Home **screen.  In the drop-down menu, click **Change Your Details.** On the bottom of this page, under **Security Questions, **click the **New **button. ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/37SyqDKjdWyl2Ra6OGWeN_od9fvwsdxtu3zjvxmsa6hhnxcbnpf6irw.png" size="14" isUploading="false" initialPath="assets/OD9fvWsdX_tu3zjvxmsA6hhnxcBnPF6Irw.png" githubPath="en/Portals/Patient Portals and Online Booking/Accession/assets/OD9fvWsdX_tu3zjvxmsA6hhnxcBnPF6Irw.png" position="flex-start" showCaption="false"} In the **Questions** field, type a question.  In the **Answers **field, type your answer.  Click on the **Create **button to add the new security question/answer.  ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/-VPkRl7RVILomvrgoXnLH_18udup2rt6beumbfjrziohayx61f2-ozg.png" size="67" isUploading="false" initialPath="assets/18UDUp2rT6BEUmbf_jrzIoHAyX61F2-Ozg.png" githubPath="en/Portals/Patient Portals and Online Booking/Accession/assets/18UDUp2rT6BEUmbf_jrzIoHAyX61F2-Ozg.png" position="flex-start" showCaption="false"} Your question/answer has now been entered. ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/Rmq6UvyMJwZod3KKhbObb_0mwmzzwwapqg0crpfdp1tfxipx5kvwmz9w.png" size="81" isUploading="false" initialPath="assets/0mwmzzwWApqg0crPFdP1TfXiPx5KVWmZ9w.png" githubPath="en/Portals/Patient Portals and Online Booking/Accession/assets/0mwmzzwWApqg0crPFdP1TfXiPx5KVWmZ9w.png" position="flex-start" showCaption="false"} ## Modify your details Click on your name in the top left of the **Home** page. In the drop-down menu, select **Change Your Details**. Click the **Edit **button. ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/1ffoUPPncsRamwqSwCfnH_npukxe9hqaqtwyiigpuuatfuu8rzja7xqa.png" size="11" isUploading="false" initialPath="assets/NpukXe9hqaqTwYiiGpUuatfUU8RZjA7XQA.png" githubPath="en/Portals/Patient Portals and Online Booking/Accession/assets/NpukXe9hqaqTwYiiGpUuatfUU8RZjA7XQA.png" position="flex-start" showCaption="false"} Pick the field(s) you wish to modify, such as your phone number, and update it with the new information. Once complete, click on the **Update** button.  ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/kJVY35xiwFp90lPfJGWwU_edr3sewz18fd8anhwt9fljjq97aenvvxg.png" size="11" isUploading="false" initialPath="assets/EdR3SewZ18Fd8a_nHWT9FLJJQ97AENvvxg.png" githubPath="en/Portals/Patient Portals and Online Booking/Accession/assets/EdR3SewZ18Fd8a_nHWT9FLJJQ97AENvvxg.png" position="flex-start" showCaption="false"} ## Review the Accession Patient Headlines From the **Home **screen, click on the** Headlines** section. ![](https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/jkc2DrBg_LXFpKE6ayA04_ihwo-oka0zp-tbkyx-85jdknieeobbtqw.png) ## Book an appointment Click on the **Appointments** icon. ![](https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/mQ6IJ-ieudEamB2D3nhS5_m9f9ipa89wthbhn0kycqtvgi1nrrd6kaka.png) Click on the blue **Book Appointments **button. Select an appropriate date range by adjusting the **Look between **start and end date fields. Specify the correct location in the **at **field. Choose the provider in the **For an appointment with **field. Select an option in the **For a **field. Pick an option in the **with appointment type **or choose **Any **to show all.  Select the Show button A number of results will appear. Choose one that works for you and click on the appropriate **Book Time Slot **button. ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/AIR2ry54ieSX0nuJi-P0G_gxl1y9bwkfgvx6hcfxmwnioesjhrc0r3zw.png" size="88" isUploading="false" initialPath="assets/Gxl1y9bwkfgVX6hcfxMwniOesJhrC0r3zw.png" githubPath="en/Portals/Patient Portals and Online Booking/Accession/assets/Gxl1y9bwkfgVX6hcfxMwniOesJhrC0r3zw.png" position="flex-start" showCaption="false"} Type your **Reason** for the appointment, in the space provided, and click the **OK **button. ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/uleTGQzrBwNTEDINL7HVk_y4vd7zxu8h2yj8cakifytjalsjml9kedfw.png" size="10" isUploading="false" initialPath="assets/Y4vd7ZXu8H2Yj8cakIFytjalSjML9kEdFw.png" githubPath="en/Portals/Patient Portals and Online Booking/Accession/assets/Y4vd7ZXu8H2Yj8cakIFytjalSjML9kEdFw.png" position="flex-start" showCaption="false"} ## Review, confirm, or cancel pending appointments Click on the **Appointments **icon found at the top of the **Home **screen page.  From here, you can view, confirm, or cancel your appointment from this screen. ![](https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/mUuM7Pny6PVfeqEuso3ol_eur2qnz72gsudtncgxhr2btmj65kpukgq.png) ## Review Past Appointments in the Appointments view Click on the **Appointments **tab. Click on **Past Appointments**. ![](https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/E40UQDduYagayytA2Dj0j_r0u3itjsigbjxj4tco0a9igh7wcqmiinq.png) ## As a question and include a supporting attachment Click on the **Ask a Question **icon. ![](https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/eeE0k5OGK09N0zQ3PMy5r_i0yr51gxxcp5j8uo8kku0lrgw9npjwxg.png) Click on the **Ask a Question **button. ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/1aOjV7UL5U8xrQ2m5hgxW_gk8ygmgkpiienufbmu71g7lbu1zyzby6w.png" size="12" isUploading="false" initialPath="assets/gk8YGMgkPiIEn_UFBmU71G7LbU1ZYZBy6w.png" githubPath="en/Portals/Patient Portals and Online Booking/Accession/assets/gk8YGMgkPiIEn_UFBmU71G7LbU1ZYZBy6w.png" position="flex-start" showCaption="false"} Pick a **Category**. Enter a **Question Title**. Type your **Question** in the space provided. If required, you can add an attachment by clicking on the **Browse Computer **link in the **Attach a file** panel. Once all fields are populated, click on the **Send This Question button, **to submit.  ![](https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/J3vyaNQSpcf_ofbkyyZko_6fagvqnl3v3jvxyinypf1w-kgatu5hylw.png) ## Review Previous Questions  Click on **Ask a Question **icon.  In the **Previous Questions **section, click on the question to expand and review it.  ![](https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/kECdI0piivHW9KpbOGzvO_e8lkryf8m324x5okydu6du1xgezzvyqizq.png) From here you can **Edit **or **Delete **the question by clicking on the appropriate button. ![](https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/egUe5bJNOVRWMSt9W-8rH_2jzbsjaocmappskhwz6xs3umnpwf58khbw.png) ## Review the answers to your questions Click on **Show Answer **in the **Previous Question **area.  ![](https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/3KqgwZMQ3a45uQaan_6fX_8ctmaq-ql7wbx-75lnehmj4pmgp6esjcq.png) The answer to your question will appear below. ![](https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/iIip1Zy6PA8FBzrzD3X4u_kj0xxxvilaljapwzlnecvcxfzg2lcelww.png) ## Review messages Click on** Messages**, found in the left navigation. ![](https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/WsemO1cbBr9MLKY0Iqa_F_wlyrl4eul9vsxftrrsrd-a-pk0e9ffzw.png) ## Send a message Type a message in the space provided, before clicking the **Send ** button, to submit.  ![](https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/6AKYamwMcWYu6iII2bqf-_caq-r8u0lyfqopmvxd6jf3c6lxveap3oeq.png) ## Review a message sent via Health Connect delivery Select **Messages**. Review your messages in this view. Messaging participants each have their own icon.  You will also notice that messages are separated by date and time.  ## Log off the Accession Patient Portal Click on your name in the top right hand corner of the **Home **screen to log out. Select **Log Off**. # Further Questions If you have any additional questions or concerns, please contact your clinic.  :::