--- title: Messages in Health Connect slug: portal-sub/messages-in-health-connect docTags: createdAt: 2026-03-04T12:03:19.693Z --- :::hint{type="info"} **Important Notice: ** Starting **July 2025**, the **Health Connect **and **Provider Direct mobile apps** will no longer be supported. Users are encouraged to transition to the **web versions** for continued access. **Key Details:** -A persistent deprecation notice will appear on every app launch, informing users of the transition. -The web versions are optimised for all devices, **offering enhanced features, better security, and a seamless user experience.** -During the transition period, users can still access app features after acknowledging the notice. -Post-deprecation, the app will display a message directing users to the web version, with a customer-friendly link (e.g., "Health Connect" or "Provider Direct") to the web portal. **Action Required:** -Users should begin transitioning to the web version to ensure uninterrupted access to their accounts. ::: # Overview & Requirements This article is targeted at users of Health Connect. It describes the Messages feature. # Requirements - App Updates: - Users must update the app to the latest version from the App Store to ensure compatibility and access to the latest features. - Portal Installation:  - Ensure that portals are correctly installed within the Profile build. Ensure that web servers are correctly configured. Ensure all Rules specified in the technical installation guide is configured correctly. Please reach out to Support if you have any questions regarding this step.  - Version Compatibility: - Version 9 and above: Supports the portal (Patient Portal) - Version 10.1 and above: Supports the rebranded portal (Health Connect) - Version Alignment: - Profile version 9 grants access to version 9 of the portal - Profile version 10.0.2 grants access to version 10.0.2 of the portal # # Messages The Messages feature in the Health Connect allows for better communication to exist between patient and provider. The clinic can send appointment reminders directly to the patient, and both the patient and clinic can write and receive messages to/from one another. The Messages feature also has the ability to attach files and audio content to a message. Patients can access Health Connect from a smartphone, tablet, or computer.  ## Benefits for patients - Patients are reminded of upcoming appointments, and do not need to call the clinic to double check. - Patients can communicate directly with the clinic and send files/photos ahead of their visit. - Empowers patients to participate in their own care. ## Benefits for healthcare organisations - Reduces phone volume. - Saves valuable administrative time. - Preferences can be customised in Profile to suit the needs of the clinic. The Messages feature can be turned off, as can the ability attach files or send audio content. Messages can also be enabled as read-only. # Feature overview ## Send and receive messages 1. Select **Messages** in the **Home** screen.  2. Write a message in the space provided. 3. Push **Attach file** to add any additional items. 4. Select the microphone icon to add audio content. ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/KOpPwz-DhUpKOygnRtwpl_2mwna1bgvbyhp1pnh3qcu4q0cwptjfjmwq.png" size="10" isUploading="false" initialPath="assets/2Mwna1bgVByhp1Pnh3Qcu4q0CWpTJfjMWQ.png" githubPath="en/Portals/Patient Portals and Online Booking/Health Connect/assets/2Mwna1bgVByhp1Pnh3Qcu4q0CWpTJfjMWQ.png" position="flex-start" showCaption="false" indent="2"} ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/W_3aN5eYlAiWplHcrXIGP_keoizd21ymrsjhrzzr1v19zlxztgu2uma.png" size="83" isUploading="false" initialPath="assets/KEoIZd21yMRSJHRzZR1V19zLXZTGu2_umA.png" githubPath="en/Portals/Patient Portals and Online Booking/Health Connect/assets/KEoIZd21yMRSJHRzZR1V19zLXZTGu2_umA.png" position="flex-start" showCaption="false"}         5. Tap the round microphone button and start speaking       ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/b5bInCpJ4rdyf9qnVTRho_k5khvapo9dghr4oh3fbxkry1geq2eoovq.png" size="12" isUploading="false" initialPath="assets/k5_KhVaPo9dgHR4OH3FBXKrY1gEQ2eoOVQ.png" githubPath="en/Portals/Patient Portals and Online Booking/Health Connect/assets/k5_KhVaPo9dgHR4OH3FBXKrY1gEQ2eoOVQ.png" position="flex-start" showCaption="false"}         6. Tap the round stop button to end the recording. ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/rgnQ9y2KI24NMeyLRjiVH_b6jvvilmk9ux6ufmsfixwcljwf817p6w2q.png" size="13" isUploading="false" initialPath="assets/B6jvViLMk9ux6ufmsFixwclJWF817p6w2Q.png" githubPath="en/Portals/Patient Portals and Online Booking/Health Connect/assets/B6jvViLMk9ux6ufmsFixwclJWF817p6w2Q.png" position="flex-start" showCaption="false"}         7. Tap **Send **or** Discard **to attach or delete the audio recording. ![](https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/V1ABksdWHMj-d2Gg9X9Wb_r85tvsepqkqa7fzop9rhevu4hwwhgnwmyw.png)         8. Push **Send** once your message is complete. ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/U0hJ5ma02dlxfZNs_ftG7_oud6pgh8g4x4zuasob0vcuf6-8ngmzscgw.png" size="83" isUploading="false" initialPath="assets/ouD6pgh8G4X4ZUaSOb0vCUf6-8NGmZSCgw.png" githubPath="en/Portals/Patient Portals and Online Booking/Health Connect/assets/ouD6pgh8G4X4ZUaSOb0vCUf6-8NGmZSCgw.png" position="flex-start" showCaption="false"} :::hint{type="info"} **Note: **The Attach File and the Audio feature are only available in the Health Connect application, not the web portal. ::: # Health Connect Messages in Profile ## Customise preferences in Profile  :::hint{type="info"} **Note: **Any Profile field names or views that reference "Profile Patient Portal" pertain to and support the functionality of the Health Connect and Accession patient portals. ::: Preferences for Health Connect Messages feature can be customised within Profile. This can be done by creating and using multiple OnTheGo Profiles. An OnTheGo Profile is a set list of preference settings. OnTheGo Profiles can be used to apply to all patients, certain groups of patients, or to an individual patient. Read [Customising Preferences in Profile for Accession, Health Connect, and Profile Online Booking](docId\:AlUDa04Ji-SlyaYnYRjfa) for more detailed step-by-step information. ![](https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/U0vBos2u7gpRbz0vFC6S1_xnbitjgihbx4wzz8mwbq0oiov3k-kx6wxq.png) ## Manage and respond to Health Connect Messages in Profile In the **Patient Items** view of the Work Centre, the clinic can acknowledge, manage, and respond to messages with patients.  ![](https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/eD1C40UAOcSA7E7Aby904_kt1sc7jml1p97uvfbfktj5qngytzwzdw.png) # Get started today To begin using Health Connect, or if you have any questions, please contact your Customer Success Manager.  # Learn more - [Health Connect User Guide](docId\:TC14t_3aSiHWT0cQCzYXK) - [Customising Preferences in Profile for Accession, Health Connect, Profile Online Booking](docId\:AlUDa04Ji-SlyaYnYRjfa) - [Accession Patient web portal](docId\:eXXcmXZozF3igZWYNZeMH) - [Health Connect in Profile](docId\:G0tzGokzSNuo-ak1a1h66) - [How to Enable Local Health Connect](docId\:jk6lHDtshRG_rgzK2NIPi) - [Appointments in Health Connect](docId\:PsO_s6M-B-jIIBd7Jr4ek) - [Clinical Notes in Health Connect](docId\:GGRdEj65WAVbwL0r08JC6) - [Care Plans in Health Connect](docId\:g184wuk9TvD8HCSVTFD8w) - [Prescriptions in Health Connect](docId\:tdDSFUzDGMhjwxK25kQSp) - [Results in Health Connect](docId\:KXanMeSne0pRmhfHPdNO2)