---
title: Installing the Profile Client
slug: portal-sub/installing-the-profile-client
docTags: 
createdAt: 2026-03-04T12:03:15.657Z
---

This article covers the process required to install the Profile client.

# Site ID/Server URL

Your clinic has a 3-digit Site ID. If you are not aware of your site ID, please contact your clinic administrator or Intrahealth support for this information.

# Two-Factor Authentication

Intrahealth has added two-factor authentication to support secure remote connections.

For configuration and workflow information, please refer to the Two-Factor Authentication topic sheet.

# Profile Remote Access Installer Download

To ensure an efficient and seamless installation experience, the Profile Remote Access Installer can be downloaded from our website.

1. In a web browser, navigate to [https://www.intrahealth.com/profileclient](https://www.intrahealth.com/profileclient)
2. Click the Download button.
3. Once the download is complete, run the downloaded ProfileRemoteSetup.exe file. The Profile – Remote Setup Wizard will open.

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Press Next. In the following two Profile – Remote Setup Wizard windows, press Install, and Finish. A shortcut will have been created on your desktop.

# Profile Launch

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Double click the Profile - Remote shortcut on your desktop to launch Profile.
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In the Server Login window:

1. Enter your Profile username in the User Name field.
2. Enter your password in the Password field.
3. Enter your server location in the Server field.
4. Ensure the Protocol is set to "Connection over HTTPS".
5. Ensure the End-point is set to 443.

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Press OK.
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Depending on your version of Profile, the Profile Client may prompt for a version upgrade or downgrade. Press OK to approve the client upgrade or downgrade.

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:::WorkflowBlockItem
In the Enter PIN window that appears, enter the two-factor authentication code received via email or SMS in the Enter PIN field. Press OK and you will be logged into Profile.

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