---
title: How to update your Excelleris Certificate Non Hosted sites
slug: portal-sub/how-to-update-your-excelleris-certificate-non-hosted-sites
docTags: 
createdAt: 2026-03-04T12:03:19.044Z
---

**Problem**
Your Excelleris Certificate has expired and you are no longer recieving Excelleris results and the office's data is stored locally.
If you are an hosted site you will not need to perform this action.  If you are not receiving Excelleris Lab results please contact Support

**Solution**
1\. Obtain a new Excelleris Certificate - these are issued by Excelleris:
\- Phone: 1-866-728-4777
\- Email: support\@excelleris.com
2\. Once you receive your Excelleris certificate, ensure it is avaliable to your on your computer (e.g. on your desktop)
3\. Go to Organisation > Preferences > eMessages
4\. Double click on the Excelleris entry on the left of the screen
5\. In the lower part of the screen, click the Import button
6\. Locate the Excelleris certificate you stored in Step 2 and click OK
7\. Click OK on the eMessages screen
8\. Your certificate should now be imported

To download your labs immediately/test:

1\. Go to Organisation > System Task Explorer
2\. Locate the Excelleris scheduled task (this may be called Excelleris, eMessages "Excelleris" or similar) and select it (single click on it)
3\. Click the Green Play icon in the window's toolbar, or right click on the above and choose Run Now
4\. Your labs will download, this may take several minutes. You can click the Refresh icon to get the latest status