---
title: How to Make Payments in Health Connect
slug: portal-sub/how-to-make-payments-in-health-connect
docTags: 
createdAt: 2026-03-04T12:03:19.676Z
---

:::hint{type="info"}
**Important Notice: **
Starting **July 2025**, the **Health Connect **and **Provider Direct mobile apps** will no longer be supported. Users are encouraged to transition to the **web versions** for continued access.
**Key Details:**
-A persistent deprecation notice will appear on every app launch, informing users of the transition.
  -The web versions are optimised for all devices, **offering enhanced features, better security, and a seamless user experience.**
-During the transition period, users can still access app features after acknowledging the notice.
  -Post-deprecation, the app will display a message directing users to the web version, with a customer-friendly link (e.g., "Health Connect" or "Provider Direct") to the web portal.
  **Action Required:**
-Users should begin transitioning to the web version to ensure uninterrupted access to their accounts.

:::

# Overview & Requirements

This article outlines the payment process for patients using Health Connect. It aims to provide organisations with insights into the patient experience during payment transactions.

# Requirements

- App Updates:
  - Users must update the app to the latest version from the App Store to ensure compatibility and access to the latest features. 
- Portal Installation:
  - Ensure that portals are correctly installed within the Profile build. Ensure that web servers are correctly configured. Ensure all Rules specified in the technical installation guide is configured correctly. Please reach out to Support if you have any questions regarding this step. 
- Version Compatibility:
  - Version 9 and above: Supports the portal (Patient Portal)
  - Version 10.1 and above: Supports the rebranded portal (Health Connect)
- Version Alignment:
  - Profile version 9 grants access to version 9 of the portal
  - Profile version 10.0.2 grants access to version 10.0.2 of the portal

# Make Payments in Health Connect

1. Open the **Accounts** view in Health Connect to access the Financial Summary. 
2. Tap the **Pay** button. The payment pop-up will appear with the full amount of all outstanding invoices set as the default **Amount**.
3. Enter the credit card details.
4. Optionally choose to **Remember my card**, which will save the credit card details on the device for future use in Health Connect.
5. Modify the **Amount** to pay if necessary and tap **Pay**.

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6. Health Connect will show a **Payment Successful **pop-up as confirmation, and the outstanding balance will be reloaded to reflect the payment that was just applied.

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# Learn More

For more information on making payments in Health Connectplease click on the article links below:

- [How to Configure Stripe (Patient Payments) in Health Connect](docId\:Ye_yCNCsLILFbZZB81gfM)