---
title: How to Log in to Provider Direct
slug: portal-sub/how-to-log-in-to-provider-direct
docTags: 
createdAt: 2026-03-04T12:03:19.867Z
---

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**Important Notice: **
Starting **July 2025**, the **Health Connect **and **Provider Direct mobile apps** will no longer be supported. Users are encouraged to transition to the **web versions** for continued access.
**Key Details:**
-A persistent deprecation notice will appear on every app launch, informing users of the transition.
  -The web versions are optimised for all devices, **offering enhanced features, better security, and a seamless user experience.**
-During the transition period, users can still access app features after acknowledging the notice.
  -Post-deprecation, the app will display a message directing users to the web version, with a customer-friendly link (e.g., "Health Connect" or "Provider Direct") to the web portal.
  **Action Required:**
-Users should begin transitioning to the web version to ensure uninterrupted access to their accounts.

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# Overview & Requirements

This article is intended for users of Profile.
Provider Direct is a provider portal which enables access to some basic features of Profile while not in the office, including appointments, encounters, tasks, results, and messages.

# Requirements

- App Updates: 
  - Users must update the app tot he latest version from the App Store to ensure compatibility and access to the latest features.
- Portal Installation: 
  - Ensure that portals are correctly installed within the Profile build. Ensure that web servers are correctly configured. Ensure all Rules specified in the technical installation guide is configured correctly. Please reach out to Support if you have any questions regarding this step. 
- Version Compatibility:
  - Version 9 and above: Supports the portals. (Provider Portal)
  - Version 10.1 and above: Supports the rebranded portals. (Provider Direct)
- Version Alignment:
  - Profile version 9 grants access to version 9 of portals
  - Profile version 10.0.2 grants access to version 10.0.2 of portals

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**Note: **Any Profile field names or views that reference "Profile Provider Portal" pertain to and support the functionality of Provider Direct.

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# Logging into Provider Direct

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Ensure the clinic has been configured for Provider Direct. See [How to Enable Health Connect and Accession](docId\:jk6lHDtshRG_rgzK2NIPi)
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If not already done, check the **Allow Provider Portal Access **in the **Internet **tab of the **Provider**.

![](https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/DvWxNRlDxjJ_ZOK8bMnyy_ci9tfi4j7oylgs-ixv8wctuazwgjbrwsa.png)
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Access the application/web portal:

1. *If using the App:* Download the **ProviderDirect** app from the **Apple App Store **or **Google Play Store **and open it.
2. *If using the web portal:* Enter the web URL in your browser.
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In the login screen, enter your usual **Used ID **and **Password **that you use to log in to Profile.

![](https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/MSVaQ5pz55J3VAyZKWuxD_3wksuj5bz3rhhs8z4glqce3sw7fh-4atqa.png)
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For hosted customers, enter the** Provider Direct Clinic URL **as was provided to your clinic/organization by Intrahealth. For self-hosted customers this URL should be provided by your organization.
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Tap **Stay Logged In **to not require logging in each time you use the app (this feature is available in the app only).
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Tap **Log In**.
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**Note: **The language can be changed by clicking on the language selector on the top of the screen.

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