How to Configure the Enhanced Chat Feature

overview & requirements this article is intended for a system administrative user who sets up configuration and enables features in profile the purpose of this article is to explain the configuration process for profile's enhanced chat feature it will cover access; how to enable the toolbar; how to add the chat icon to the toolbar; as well as how to revert back to the old chat feature, if needed requirements version 9 0 and above configuration access the new enhanced chat feature will be turned on, by default, in your profile instance, if you upgrade to profile versions 9 0 or above enable the toolbar for user groups users can access the chat feature by clicking on the chat icon in the toolbar if a user does not have access to the toolbar, they will need to be added to a user group that has that functionality enabled go to organisation / roles / actions tab check if the toolbar action is enabled in the appropriate group by selecting the group that the user should be included in if the organization\preferences\customise toolbar is enabled it should look like this go to the users tab select the appropriate group its list of users, belonging to that group, will be visible in the user view if the required user is not listed, add the user by selecting the add user to the selected role icon search for and select the user in the select people and places window the user is now added to the user group add the chat icon to the toolbar click on the more buttons downward facing arrow on the toolbar select the add or remove buttons icon select customize from the commands tab, highlight communication from the categories column click on the chat icon from the commands column and drag and drop it onto the toolbar the icon should now be added to the toolbar add new chat notifications to work notifications go to organisation / preferences/ general / general / work notifications tab check the checkbox on chat notifications click apply to save changes revert back to the old chat functionality, if needed it is possible to switch back to the older version of chat, if you wish to do so go to organisation / preferences / general / general / chat tab select no from the use new chat feature drop down list click on apply and ok to complete the process learn more the enhanced chat feature in profile docid\ tzw xr36g bxrjxdoncb6faqs profile's enhanced chat feature docid\ ogdgq1tq0ytel1elzfxz0how to start an individual chat docid\ wssuikpp moouc1p0mtsphow to create and customise a group chat docid\ qtysq73mhebsqt9rc limhow to view conversation history in chat docid\ c7mblxpfu5i mhiaqh2ljhow to change your availability status in chat docid\ kwfjgtf6ovjqbnrbf0xoa