Health Connect User Guide

important notice starting july 2025 , the health connect and provider direct mobile apps will no longer be supported users are encouraged to transition to the web versions for continued access key details a persistent deprecation notice will appear on every app launch, informing users of the transition the web versions are optimised for all devices, offering enhanced features, better security, and a seamless user experience during the transition period, users can still access app features after acknowledging the notice post deprecation, the app will display a message directing users to the web version, with a customer friendly link (e g , "health connect" or "provider direct") to the web portal action required users should begin transitioning to the web version to ensure uninterrupted access to their accounts overview & requirements this article is targeted at users of profile health connect health connect allows the patient to be an active participant in their care, using their smartphone, tablet, or computer depending on the access permissions set up by the clinic, the patient can make appointments, request prescription refills and review their clinical information, among many other actions this article describes all areas of health connect requirements app updates users must update the app to the latest version from the app store to ensure compatibility and access to the latest features portal installation ensure that portals are correctly installed within the profile build ensure that web servers are correctly configured ensure all rules specified in the technical installation guide is configured correctly please reach out to support if you have any questions regarding this step version compatibility version 9 and above supports the portal (patient portal) version 10 1 and above supports the rebranded portal (health connect) version alignment profile version 9 grants access to version 9 of the portal profile version 10 0 2 grants access to version 10 0 2 of the portal note any mention of aero patient in the videos below pertains to the health connect portal details when health connect is licensed, your clinic will be given a url to provide to your patients to use the health connect and app access to the health connect is granted on a patient by patient basis and is configured within profile logging in to the application when the patient gets the app, they will be prompted to enter their username, password, and, for the first time, the url after successful log in, they will be at the home screen of the health connect app logging in to the web patients will access the url given to them by the clinic when the page loads, they will be prompted to enter in their username and password the system will then ask them to enter in their date of birth before bringing them to the home screen of the health connect website note the language, in the web portal, can be changed by clicking on the language selector in the top middle of the screen home the home screen of profile health connect displays last login date, a link to the location(s) of the clinic, and areas of their demographic and medical record to which they have access changed information this screen displays a history of the changed information for the patient this includes demographic information, appointments, and clinical data appointments this screen displays the patient’s past and pending appointments, with the option to confirm or cancel it also allows the patient to book new appointments by searching for available appointment slots care plans the care plans screen displays the patient’s due and completed interventions appointments can also be booked from the due tab of the screen medications this screen displays the patient’s usual prescriptions and allows the patient to request refills and see which refills were approved investigations the investigations screen displays the patient’s lab and radiology results the patient can also view cumulative values for an individual test result additionally, it allows patients to book an appointment from the details screen of a lab result clinical notes the clinical notes screen displays the patient’s encounter notes new clinical note the new clinical note screen allows the patient to enter their own clinical notes and/or observations patients can add measures or photos to the clinical note messages the messages screen allows the patient to receive appointment reminders and write and receive messages to/from the clinic files can also be attached in a message account the account screen displays the patient’s financial summary, with account balances and transaction search and display personal info the personal info screen allows the patient to view and update their demographic details settings the settings screen allows the patient to set their preferred measure units app feedback patients can also provide feedback on health connect in the application, this will be sent via email using the patient’s email app this feedback will be used to identify bugs and enhancement opportunities video introduction to health connect new features in health connect