--- title: FAQs: Profile's Enhanced Chat Feature slug: portal-sub/faqs-profiles-enhanced-chat-feature docTags: createdAt: 2026-03-04T12:03:13.683Z --- # Frequently Asked Questions ## What version supports the new Chat feature? The enhanced Chat feature can be found in Profile versions 9.0 and above. ## What is the Chat feature used for? Chat feature is built into Profile for internal communication and coordination among healthcare providers and clinic staff to help improve care coordination, promote collaboration among internal staff, and to boost administrative efficiency.  ## Why did we redesign Chat? The redesigned chat system fosters seamless collaboration among care providers, allowing for real-time information exchange. By creating an intuitive and user-friendly interface, we aim to eliminate barriers to effective communication, ensuring that critical information is shared effortlessly among team members. A streamlined care coordination process directly translates into an improved experience for our patients. With enhanced communication and coordination, we can provide more personalized and timely care, leading to higher patient satisfaction and improved health outcomes. ## What functionality does Chat have? Chat has the ability to: - Send a message to an employee in the same POS - Send a message to an employee in another POS - Create a group conversation between employees, within the same POS, and exchange messages - Create a group conversation between employees, from different POSs, and exchange messages  ## Do participants receive messages if they are not logged into Profile and are offline? Yes. If a user has been offline, they will receive their individual and group messages once they log back on. Any messages that were sent, when the user was offline, will be available to them.  ## Can I filter everyone from my POS and create a group? Yes. You can navigate to the **Contacts **tab in the left-side panel, select your POS, select participants, and click the **Create Chat** button. ## Can I create a group conversation with a combination of POS, Role, and Availability? Yes. You can use a single or multiple POSs from the list, in the same way you can select a single role or multiple roles and availability. The availability options are **Available**, **Away**, or **Busy**. Once you have made your filter selections, simply click on the **Create Chat** button. You will then need to compose and send your first message in order to complete the process.   ## What does the Chat feature not allow? The Chat feature does not allow the following: - Sending attachments in an individual or group conversation - Conversations between patients and providers - Deleting an individual or group chat ## Once I start using the new Chat, will I have access to my conversation history from the old Chat feature? No. You will start fresh with the redesigned Chat feature, and will lose the conversation history from the old Chat feature.  ## What do I do if I get an error message? Contact our support team at [Help@intrahealth.com](mailto\:Help@intrahealth.com) ifyou receive any error messages like the one below: ![](https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/LG8CZASHyuLphIIt2QXOV_6blm-oovf4kgklalybikvibimumpnqfyxg.png) ## Can I discard a draft chat? Yes. If you start an individual or group chat, and you decide to discard the chat (before you send a message, or before there are any other sent messages in the chat) you can discard the chat by clicking on any other contact in the left panel. Doing so will discard the draft chat you initiated, and no messages will be sent to the contacts within the chat.  ## Will I receive notifications for incoming Chat messages? Yes. When someone sends you a message in the Chat feature, a pop-up notification will appear at the bottom right-hand corner of your screen.  ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/Mk9uHO8eDZmSD57NrbJeX_i2n0yts8tqyujtxxzjhkvre-et5ntg5ka1.png" size="43" isUploading="false" initialPath="assets/i2n0YtS8tqyUjtxXzJhKvrE-ET5ntG5_kA_1.png" githubPath="en/Communication in Profile/Chat/assets/i2n0YtS8tqyUjtxXzJhKvrE-ET5ntG5_kA_1.png" position="flex-start" showCaption="false"} Clicking on the pop-up notification will take you directly to the Chat feature in Profile. From there, any unread messages will appear, in bold, on the left panel of the Chat feature. Simply click on the bolded messages to read and respond. There will also be a Work Notification for new unread chat messages that will remain even after the pop-up notification disappears. ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/IrtPvr7OiXrLpOM2BLw_7_kafqeadsaerfmcvd49zy3v1r3hcf702a1.png" size="21" isUploading="false" initialPath="assets/kaFQeAdsAERfMCvD49Zy3V_1r3HC_F702A_1.png" githubPath="en/Communication in Profile/Chat/assets/kaFQeAdsAERfMCvD49Zy3V_1r3HC_F702A_1.png" position="flex-start" showCaption="false"} # Learn More - [The Enhanced Chat Feature in Profile](docId\:tzw_XR36G_BxrJxdONCb6) - [How to Configure the Enhanced Chat Feature](docId\:A1r0rTUKLDtotckriztuN) - [How to Start an Individual Chat](docId\:wSsUikpP-mooUC1P0mTsP) - [How to Create and Customise a Group Chat](docId\:qTysq73mhEbSqt9rc_lIM) - [How to View Conversation History in Chat](docId\:C7MbLXpfU5I-mHiaqH2lj) - [How to Change Your Availability Status in Chat](docId\:kwFJgTf6OVjqBNrbf0Xoa)