--- title: eFaxing slug: portal-sub/efaxing docTags: createdAt: 2026-03-04T12:03:13.899Z --- # eFaxing Videos There are a number of helpful videos located in the Internet Faxing folder. [Click here](https://help.intrahealth.com/en/support/solutions/folders/6000243910) to access the videos related to eFaxing. # Internet Faxing   Users can send electronic facsimiles from certain areas within Profile.  The following objects can be sent via Internet faxing: - Prescriptions - Pathology/Radiology/Other Investigation order forms - Results/Scanned documents/Labs - Referral letters (with attachments) - Letters (with attachments) - CDO Forms, e.g., Antenatal form - Invoices - Statements - Medical Record Report - Encounters - Encounter Notes The initial configuration is done by Intrahealth and will require one instance of the eMessage service per POS, and each instance will be configured with their outgoing fax numbers.  The Internet Faxingfunctionality includes the eSignature licensed module as part of its offering.  Please refer to the [eSignature](docId\:G5wcept-4YocNYOMGgDVz) topic sheet for information on how to configure and use this functionality. # Configuration   In **Organization/Roles**, ensure that the role action **Can Send Internet Faxes** is granted for the required users or roles, and that **Organization\Control Centre\Manage\Fax Jobs **and** Organization\Control Centre\Manage\Fax Jobs-Open Document** are granted for the required users or roles who will monitor and manage fax jobs. ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/A-LngN19QReblRd_n10QC_edi57ftninyyd3ifolgozi0vtsbypgt6a.png" size="65" isUploading="false" initialPath="assets/Edi57FTnINyyD3IFolgoz_I0vtsBypGt6A.png" githubPath="en/Communication in Profile/Internet Faxing/assets/Edi57FTnINyyD3IFolgoz_I0vtsBypGt6A.png" position="flex-start" showCaption="false"}::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/Q2gR58G65UAxTf0BRTNnV_ygeotf5if2oaszyxor2zdu2omu715d7daa.png" size="66" isUploading="false" initialPath="assets/YGeOtF5IF2oaszYxor2zDu2omU715D7dAA.png" githubPath="en/Communication in Profile/Internet Faxing/assets/YGeOtF5IF2oaszYxor2zDu2omU715D7dAA.png" position="flex-start" showCaption="false"} ## Internet Fax Transmission   1. Press **Print** from any of the applicable areas.  The** Print Setup** window opens. ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/6yaemIJhyYUjj7CDnjwG-_wnbxuo5jtdekc1yneiwsfhodwfigvdca.png" size="100" isUploading="false" initialPath="assets/wnBXuO5jtdEkC1yn_EIwSfhodWfiGvDc_A.png" githubPath="en/Communication in Profile/Internet Faxing/assets/wnBXuO5jtdEkC1yn_EIwSfhodWfiGvDc_A.png" position="flex-start" showCaption="false" indent="2"} :::Paragraph{indent="1"} 2\. Select the **Internet Faxing** radio button.   ::: The recipient(s) will be auto-populated for these areas:   **Referrals** The Referral Letter recipient and any **Copies to **will be automatically populated as Internet Faxing recipients. **Letters** The Letter recipient and any **Copies to** will be automatically populated as Internet Faxing recipients. **Prescriptions** The prescription order **Supplier** (Pharmacy) will be automatically populated as the Internet Faxing recipient. **NOTE:** You can set the supplier to be the patient’s preferred or alternate pharmacy or the provider’s preferred pharmacy in **New Encounter/Scripts** by selecting the pharmacy in the **Supplier** field when prescribing, then right-clicking and selecting the appropriate option.  ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/3cwMr-rAOfYyjLpSa-dLW_lkeuo-7xgiwtqis6pr8oklebc6qerispa.png" size="32" isUploading="false" initialPath="assets/LKeuO--7xgIwtQiS6pr8OKlEBc6qERispA.png" githubPath="en/Communication in Profile/Internet Faxing/assets/LKeuO--7xgIwtQiS6pr8OKlEBc6qERispA.png" position="flex-start" showCaption="false"}  **Investigations** The investigation order **Supplier** (Lab) will be automatically populated as the Internet Faxing recipient. **NOTE:** You can set the supplier to be the patient’s preferred or alternate pathology (or radiology) supplier or the provider’s preferred pathology (or radiology) supplier in **New Encounter/Pathology (or Radiology)** by selecting the supplier in the **Supplier** field when ordering a test, then right-clicking and selecting the appropriate option. ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/Ad0Z89TI2MeiHhR_bqk90_fymz-v1o7g1u0dbgnbiew6h4y2ti8up5g.png" size="36" isUploading="false" initialPath="assets/FYmZ-v1o7g1U0D_BgnbIew6H4Y2ti8Up5g.png" githubPath="en/Communication in Profile/Internet Faxing/assets/FYmZ-v1o7g1U0D_BgnbIew6H4Y2ti8Up5g.png" position="flex-start" showCaption="false"} **Invoices** The invoice **Payer** will be automatically populated as the Internet Faxing recipient. Recipients can be manually added, edited, or removed by clicking in the **Fax Number **and **Name** fields in the table, which are free text fields. Multiple recipients can be added. **NOTE:** Press  ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/-UChQa2j6i8s6r0cX1RFE_yadxkccheeczc5d99eta2uhiey0elcow.png" size="19" isUploading="false" initialPath="assets/yAdXkcCheEcZc5_D99_ETa2uhIey0elCow.png" githubPath="en/Communication in Profile/Internet Faxing/assets/yAdXkcCheEcZc5_D99_ETa2uhIey0elCow.png" position="flex-start" showCaption="false"} to add a provider/supplier as a recipient from the patient’s care team or ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/wPPuI2o7C8leLejppJowE_zztql86prt6qv3nlhwrx4sbraf8zsluk0a.png" size="18" isUploading="false" initialPath="assets/zztqL86PRT6QV3NlhWRX4SBrAF8ZSLuK0A.png" githubPath="en/Communication in Profile/Internet Faxing/assets/zztqL86PRT6QV3NlhWRX4SBrAF8ZSLuK0A.png" position="flex-start" showCaption="false"} to add external providers as recipients.  ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/3KnF1RubavWBfLu3NT0DD_agmdmtegk8uxi8noe8tft9kidtpkiodw.png" size="87" isUploading="false" initialPath="assets/-aGMDmteGK_8uXi8Noe8Tft9KiDTPkiodw.png" githubPath="en/Communication in Profile/Internet Faxing/assets/-aGMDmteGK_8uXi8Noe8Tft9KiDTPkiodw.png" position="flex-start" showCaption="false"} Cover Page ### Add a Cover Page Profile can be configured to include a cover page in **Organisation/Preferences/Setup/eMessages/SRFax eFax** ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/TigRUBKUGQvk_SbtDTFXi_slets1dljvlfn3ptoyuumjagtwxskqja-w.png" size="82" isUploading="false" initialPath="assets/slETs1dLJVlFN3pToyUUmJAGtWxskqjA-w.png" githubPath="en/Communication in Profile/Internet Faxing/assets/slETs1dLJVlFN3pToyUUmJAGtWxskqjA-w.png" position="flex-start" showCaption="false"} 1. In the **General** tab, in the **Specific** section, check the **Use cover page **checkbox to enable cover pages.   2. In the **Template** field, select the desired cover page template.  The cover page template used is defined in **Maintain/Templates/Documents**, which can be accessed by clicking  ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/8CmcYocOrs8SWS0TN35KH_gq0arupnzopedzka0y3bnid7x71gkd9ipw.png" size="10" isUploading="false" initialPath="assets/GQ0AruPnzOPEdZka0Y3Bnid7X71GkD9ipw.png" githubPath="en/Communication in Profile/Internet Faxing/assets/GQ0AruPnzOPEdZka0Y3Bnid7X71GkD9ipw.png" position="flex-start" showCaption="false" indent="2"} :::Paragraph{indent="1"}  at the end of the **Template** field.**  **An existing cover page template in the Document Templates window can be used, or users can create a new document template for their cover page.   ::: **NOTE:** If you would like to include a comment with the cover page, check the **Always open a Fax comment window before sending **checkbox.  Several print variables have been created to support the addition of cover pages: FaxHeader.DateTime Creation date and time of fax FaxHeader.FaxComment Contents of Fax Comment windowFaxHeader.FromFaxNumberSender fax number FaxHeader.FromNamePOS name FaxHeader.FromPersonName Name of provider sending fax FaxHeader.PagesToFollowNumber of pages that follow the cover page FaxHeader.SentByPersonName Name of logged-in user sending fax FaxHeader.SubjectSubject of fax as noted in the **Subject** field of the document’s **Information and Recipients** panelFaxHeader.ToFaxNumberFax recipient fax numberFaxHeader.ToName Fax recipient name :::hint{type="success"} Letter.FaxHeader.TotalPages                Total fax page count (including cover sheet)  ### Add/Remove a Footer from the eFax Cover Page Footers can be added or removed from the eFax cover page.  1. Click on the **Add footer on the cover page** checkbox to add or remove a footer from the eFax cover page.  ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/jXO7NtC0wOOpK3-s1zFHZ_nlitc22r64kgi2t3cp-kmwdjxg4bdutq.png" size="83" isUploading="false" initialPath="assets/NlITC22R6_4kgI_2t3CP-kmWdjxg4BdUtQ.png" githubPath="en/Communication in Profile/Internet Faxing/assets/NlITC22R6_4kgI_2t3CP-kmWdjxg4BdUtQ.png" position="flex-start" showCaption="false" indent="2"} **NOTE:** The **Add footer on the cover page **checkbox is unchecked by default. This means that the footer will not appear on the cover page by default. The footer will, however, be added to all other pages of the eFax document. If the footer is required on the cover page, the** Add footer on the cover page **checkbox will need to be checked.  Management of Internet Faxes ::: Internet faxes can be viewed, managed, and audited in the **Control Centre/Manage/Fax Jobs** view. ![](https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/O0W-RtXHle6tXHou7SDN4_3qsudm1lmpegbkzquswalsempivrax-tea.png) | ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/_OZ4tS-yi-UXX3pw8Q9Fl_vjmraq4yf2tjec0naxqafzlcnxjdpphuuq.png" size="10" isUploading="false" initialPath="assets/VjmRAQ4yF2TjEc0nAXQafzlCNxJdPPhuuQ.png" githubPath="en/Communication in Profile/Internet Faxing/assets/VjmRAQ4yF2TjEc0nAXQafzlCNxJdPPhuuQ.png" position="flex-start" showCaption="false"} | The **Process Now** icon retrieves the statuses of all Pending fax jobs.  This is also done automatically according to the eMessage service schedule. | | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/8ifd2bciRowTYzyIF3oWM_kgmxau4tn9qqvlcktz6nylxecxfameifbq.png" size="10" isUploading="false" initialPath="assets/kgmXAu4tn9QqVLCkTz6NYLXecXfameifBQ.png" githubPath="en/Communication in Profile/Internet Faxing/assets/kgmXAu4tn9QqVLCkTz6NYLXecXfameifBQ.png" position="flex-start" showCaption="false"} | The **Resend** icon duplicates the selected fax job record and attempts to deliver it again. | | ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/owScJdXYmTrYghEvnhuRv_cjva82kahfp0vvq8xoz58j-zx4d-l2fp1q.png" size="10" isUploading="false" initialPath="assets/Cjva82kAHFp0vvQ8XOz58J-zX4d-l2fp1Q.png" githubPath="en/Communication in Profile/Internet Faxing/assets/Cjva82kAHFp0vvQ8XOz58J-zX4d-l2fp1Q.png" position="flex-start" showCaption="false"} | The **Send to New Recipient(s)** icon duplicates the selected fax job record and delivers it to a new recipient, whose information can be entered in the Print Setup window that opens. | | ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/aSGSLR7NoOjofOnHK-M7s_14o4rmqk0ryongv-fkstohi5428roa9ozq.png" size="10" isUploading="false" initialPath="assets/14o4RMQK0rYongv-fKsTOHi5428rOa9OzQ.png" githubPath="en/Communication in Profile/Internet Faxing/assets/14o4RMQK0rYongv-fKsTOHi5428rOa9OzQ.png" position="flex-start" showCaption="false"} | The **Refresh** icon refreshes the view. | | ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/hiRCNJhCbo7nta_20wr4N_jx8-opcyhhwuaj3d3o7aoa8w3zpbndew.png" size="10" isUploading="false" initialPath="assets/Jx8-op_CYHH_WuAJ3D3O7aoA8W3zpBNDEw.png" githubPath="en/Communication in Profile/Internet Faxing/assets/Jx8-op_CYHH_WuAJ3D3O7aoA8W3zpBNDEw.png" position="flex-start" showCaption="false"} | The **Cancel Job** icon allows the selected fax job record to be cancelled. Fax jobs which have already been sent to SRFax or have the status **In Progress** cannot be cancelled.  Fax jobs with the status **Failed** can be cancelled. | | ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/UWL9jajdSiwX0xiyLpKUU_khxcpmfp74ji8ziaonanp8gojnwawsmpg.png" size="13" isUploading="false" initialPath="assets/KhxCpmfp74Ji8zIaOnAN_P8goJNwaWSmpg.png" githubPath="en/Communication in Profile/Internet Faxing/assets/KhxCpmfp74Ji8zIaOnAN_P8goJNwaWSmpg.png" position="flex-start" showCaption="false"} | Once a patient is entered in the **Patient** field, pressing the **Reload** button will filter the fax jobs for that patient only. | Fax jobs that have a **Pending** or **Failed** status (prior to retrying) will have a hyperlink displayed in the **Doc Type** column to open the document, with the ability to print the document manually, if necessary. The Fax Job Filter window allows the user to view fax jobs by date range, status, POS and sender.Select the **Edit **button on the right of the **Filter** drop-down arrow to access it. ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/eWBuzVFuPVJSKKnPp0nIY_pviickgote1jnhzld14cxjxffphttjpqq.png" size="10" isUploading="false" initialPath="assets/PVIicKGOTe1JNHzLD14CxJXFfPh_TtjPqQ.png" githubPath="en/Communication in Profile/Internet Faxing/assets/PVIicKGOTe1JNHzLD14CxJXFfPh_TtjPqQ.png" position="flex-start" showCaption="false"}::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/S7giQfSuat891L7uD5vtg_pdxhktgct7chwysl79ljc5yjwwqgnz3w1a.png" size="93" isUploading="false" initialPath="assets/PDxHktgcT7ChwySl79lJC5yjWWqGNZ3W1A.png" githubPath="en/Communication in Profile/Internet Faxing/assets/PDxHktgcT7ChwySl79lJC5yjWWqGNZ3W1A.png" position="flex-start" showCaption="false"} Work Notification In **Organisation/Preferences/General/General/Work Notification **tab, there is a work notification type, **Fax Jobs**, which can be enabled to notify users if their fax jobs fail.  ![](https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/Hby-sjWFtEZJWsTSe32am_arbseivqbnehinarehudayyt-4avzo7q.png) The default filter for the Work Notification will notify the user about fax jobs created by them which have failed.  This can easily be reconfigured to show all failed fax jobs from the current POS, for example. ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/AVm6f9iIhZm_7AXWOLinz_51icbvdzovffbljw1svlqkapamooke9e3w.png" size="83" isUploading="false" initialPath="assets/51IcbvdzoVFFBlJw1svLQkApaMOOkE9e3w.png" githubPath="en/Communication in Profile/Internet Faxing/assets/51IcbvdzoVFFBlJw1svLQkApaMOOkE9e3w.png" position="flex-start" showCaption="false"} If a fax fails to deliver, the system automatically sets the Fax Job status to "Failed". You can view these statuses in **Control Centre/Fax Jobs**.  For real-time monitoring of failed faxes, we recommend enabling Fax Job Work Notifications, as illustrated above, so that you are alerted promptly via the floating **Work Notification** panel under **Fax Jobs**.