eFaxing

efaxing videos there are a number of helpful videos located in the internet faxing folder click here https //help intrahealth com/en/support/solutions/folders/6000243910 to access the videos related to efaxing internet faxing users can send electronic facsimiles from certain areas within profile the following objects can be sent via internet faxing prescriptions pathology/radiology/other investigation order forms results/scanned documents/labs referral letters (with attachments) letters (with attachments) cdo forms, e g , antenatal form invoices statements medical record report encounters encounter notes the initial configuration is done by intrahealth and will require one instance of the emessage service per pos, and each instance will be configured with their outgoing fax numbers the internet faxingfunctionality includes the esignature licensed module as part of its offering please refer to the esignature docid\ g5wcept 4yocnyomggdvz topic sheet for information on how to configure and use this functionality configuration in organization/roles , ensure that the role action can send internet faxes is granted for the required users or roles, and that organization\control centre\manage\fax jobs and organization\control centre\manage\fax jobs open document are granted for the required users or roles who will monitor and manage fax jobs internet fax transmission press print from any of the applicable areas the print setup window opens 2\ select the internet faxing radio button the recipient(s) will be auto populated for these areas referrals the referral letter recipient and any copies to will be automatically populated as internet faxing recipients letters the letter recipient and any copies to will be automatically populated as internet faxing recipients prescriptions the prescription order supplier (pharmacy) will be automatically populated as the internet faxing recipient note you can set the supplier to be the patient’s preferred or alternate pharmacy or the provider’s preferred pharmacy in new encounter/scripts by selecting the pharmacy in the supplier field when prescribing, then right clicking and selecting the appropriate option investigations the investigation order supplier (lab) will be automatically populated as the internet faxing recipient note you can set the supplier to be the patient’s preferred or alternate pathology (or radiology) supplier or the provider’s preferred pathology (or radiology) supplier in new encounter/pathology (or radiology) by selecting the supplier in the supplier field when ordering a test, then right clicking and selecting the appropriate option invoices the invoice payer will be automatically populated as the internet faxing recipient recipients can be manually added, edited, or removed by clicking in the fax number and name fields in the table, which are free text fields multiple recipients can be added note press to add a provider/supplier as a recipient from the patient’s care team or to add external providers as recipients cover page add a cover page profile can be configured to include a cover page in organisation/preferences/setup/emessages/srfax efax in the general tab, in the specific section, check the use cover page checkbox to enable cover pages in the template field, select the desired cover page template the cover page template used is defined in maintain/templates/documents , which can be accessed by clicking at the end of the template field an existing cover page template in the document templates window can be used, or users can create a new document template for their cover page note if you would like to include a comment with the cover page, check the always open a fax comment window before sending checkbox several print variables have been created to support the addition of cover pages faxheader datetime creation date and time of fax faxheader faxcomment contents of fax comment windowfaxheader fromfaxnumbersender fax number faxheader fromnamepos name faxheader frompersonname name of provider sending fax faxheader pagestofollownumber of pages that follow the cover page faxheader sentbypersonname name of logged in user sending fax faxheader subjectsubject of fax as noted in the subject field of the document’s information and recipients panelfaxheader tofaxnumberfax recipient fax numberfaxheader toname fax recipient name letter faxheader totalpages total fax page count (including cover sheet) add/remove a footer from the efax cover page footers can be added or removed from the efax cover page click on the add footer on the cover page checkbox to add or remove a footer from the efax cover page note the add footer on the cover page checkbox is unchecked by default this means that the footer will not appear on the cover page by default the footer will, however, be added to all other pages of the efax document if the footer is required on the cover page, the add footer on the cover page checkbox will need to be checked management of internet faxes internet faxes can be viewed, managed, and audited in the control centre/manage/fax jobs view the process now icon retrieves the statuses of all pending fax jobs this is also done automatically according to the emessage service schedule the resend icon duplicates the selected fax job record and attempts to deliver it again the send to new recipient(s) icon duplicates the selected fax job record and delivers it to a new recipient, whose information can be entered in the print setup window that opens the refresh icon refreshes the view the cancel job icon allows the selected fax job record to be cancelled fax jobs which have already been sent to srfax or have the status in progress cannot be cancelled fax jobs with the status failed can be cancelled once a patient is entered in the patient field, pressing the reload button will filter the fax jobs for that patient only fax jobs that have a pending or failed status (prior to retrying) will have a hyperlink displayed in the doc type column to open the document, with the ability to print the document manually, if necessary the fax job filter window allows the user to view fax jobs by date range, status, pos and sender select the edit button on the right of the filter drop down arrow to access it work notification in organisation/preferences/general/general/work notification tab, there is a work notification type, fax jobs , which can be enabled to notify users if their fax jobs fail the default filter for the work notification will notify the user about fax jobs created by them which have failed this can easily be reconfigured to show all failed fax jobs from the current pos, for example if a fax fails to deliver, the system automatically sets the fax job status to "failed" you can view these statuses in control centre/fax jobs for real time monitoring of failed faxes, we recommend enabling fax job work notifications, as illustrated above, so that you are alerted promptly via the floating work notification panel under fax jobs