---
title: Creating and sending Letters in hCare
slug: portal-sub/creating-and-sending-letters-in-hcare
docTags: 
createdAt: 2026-03-04T12:03:19.392Z
---

This article is intended for any user wanting to know how to create and send a letter to a patient or provider using hCare.

# Information

Letters can be filled out from a template and sent to patients or providers in a patient Encounter.

## Creating a letter for a patient

1. Create a new encounter for the patient. More details can be found on [Add a New Encounter](docId:0Ai6zrWE-LKFzZ1cT1n5Y).
2. Tap **+ New Letter **to bring up the New Letter screen.  

::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/uRTKpk34a_A6AkruzqgD0_31zwew6rojk47i1qum6h-vyf2qzpwiiww.png" size="100" isUploading="false" initialPath="assets/31ZWew6rOjK47I1quM6H_-Vyf2qZPwIiWw.png" githubPath="en/Portals/hCare/assets/31ZWew6rOjK47I1quM6H_-Vyf2qZPwIiWw.png" position="flex-start" showCaption="false" indent="2"}

3. In the **Recipient Type **field,** **select the relevant Recipient.
4. Make sure the patient's email address is listed in the **Email** field. If a patient's email address was saved to their profile, it will be filled in automatically upon selecting the patient as a Recipient.
5. Tap the **Letter Template** field to choose a pre-existing letter template. The **Subject** field will be automatically filled in once a template is selected.

::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/bfsbLPJ_uDB9nlPNfojpR_ij1ucfm9-xg5imat0jzuqcurdesdc7vtq.png" size="98" isUploading="false" initialPath="assets/-iJ1ucfm9-xg5iMaT0JZuQCurDEsDc7vTQ.png" githubPath="en/Portals/hCare/assets/-iJ1ucfm9-xg5iMaT0JZuQCurDEsDc7vTQ.png" position="flex-start" showCaption="false" indent="2"}

6. (Optional) Include any further notes in the **Additional text **field
7. Once the letter is complete, tap **Save** in the top right-hand corner, and choose either **Save and Send**, **Save and Print**, or **Save as Incomplete**

Selecting **Save and Send **will send the letter to the address listed on the **Email **field.

## CCing an email

1. At the bottom of the New Letter screen, tap **+ Add CC **

::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/FDev8P9wgA2ADS-ItgjFS_dxir98eyibf62itui5ctx-1pw78yxmiysq.png" size="100" isUploading="false" initialPath="assets/dXIR98eYIbF62itUi5cTx-1PW78yxMIYSQ.png" githubPath="en/Portals/hCare/assets/dXIR98eYIbF62itUi5cTx-1PW78yxMIYSQ.png" position="flex-start" showCaption="false" indent="2"}

2. Choose the **Recipient Type **and the relevant **Recipient**.
3. Tap **Save **in the top-right corner.