---
title: Care Plans in Health Connect
slug: portal-sub/care-plans-in-health-connect
docTags: 
createdAt: 2026-03-04T12:03:19.640Z
---

:::hint{type="info"}
**Important Notice: **
Starting **July 2025**, the **Health Connect **and **Provider Direct mobile apps** will no longer be supported. Users are encouraged to transition to the **web versions** for continued access.
**Key Details:**
-A persistent deprecation notice will appear on every app launch, informing users of the transition.
  -The web versions are optimised for all devices, **offering enhanced features, better security, and a seamless user experience.**
-During the transition period, users can still access app features after acknowledging the notice.
  -Post-deprecation, the app will display a message directing users to the web version, with a customer-friendly link (e.g., "Health Connect" or "Provider Direct") to the web portal.
  **Action Required:**
-Users should begin transitioning to the web version to ensure uninterrupted access to their accounts.

:::

# Overview & Requirements

This article is targeted at users of Health Connect. It describes the Care Plans feature.

# Requirements

- Portal Installation: 
  - Ensure that portals are correctly installed within the Profile build. Ensure that web servers are correctly configured. Ensure all Rules specified in the technical installation guide is configured correctly. Please reach out to Support if you have any questions regarding this step. 
- Version Compatibility:
  - Version 9 and above: Supports the portal (Patient Portal)
  - Version 10.1 and above: Supports the rebranded portal (Health Connect)
- Version Alignment:
  - Profile version 9 grants access to version 9 of the portal
  - Profile version 10.0.2 grants access to version 10.0.2 of the portal

# Care Plans 

Health Connect is a convenient tool that can be accessed on any online device and works in conjunction with Profile. When using the Care Plans feature, patients can see and schedule the stages of their treatment as they move along the process. 

Once the clinic creates a Care Plan in Profile, patients can view any past (Concluded), present (Due), or future interventions directly from their device, making it easy to maintain records and keep track of any upcoming immunisations, procedures, and appointments. 

Patients can also book appointments for their scheduled interventions directly from the Care Plans function of the application. 

Preferences pertaining to Health Connect can also be customised, from within Profile, to fit the interests of the clinic or healthcare organisation.

## Benefits for patients 

- Convenient option for patients to search for, book, confirm or cancel their own appointments.
- Patients have a record of past immunisations, appointments, and procedure dates.
- Patients are empowered to manage their schedules and maintain direct access to upcoming appointments, procedures, and immunisations without needing to call and double check with the clinic or ministries of health.

## Benefits for healthcare organisations

- Reduces phone volume.
- Increases efficiency by saving valuable administrative time.
- Reduces the number of patient no-shows.
- The clinics can easily protect and specify any specific date/times available for booking via the portal.

# Feature overview

## View any Due or Concluded interactions

From the **Home** screen on Health Connect, select **Care Plans**.

Switch between the** Due** or **Concluded** tabs to see the due, upcoming or concluded interventions.

![](https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/SCf1Z6ZJPyhHklEuN6pfo_tvuljgbzhbctczkya-otxck9knp5wwkqg.png)

## Book Appointments for scheduled interactions directly from the Care Plans feature

Select **Care Plans** as per the instructions above. 

Choose the **Due** tab and then select **Book Appointment.**

From the Book Appointment view, specify an appropriate date range, place of service, provider, type of visit, and method of visit from each of the drop-down options. Once you do this, a list of available dates and times will appear.

Select a suitable date and time. 

![](https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/RrxcTIL687TAZwGc6_4vR_tnswjrohy-jr0ptsrpmjuew4lhxcsnrg.png)

Specify the **Reason** for the appointment and tap **Book **to finalise the process or tap **Discard** to cancel.

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Select **Appointments **from the **Home **screen to view, confirm, or cancel an appointment.

# Customise Preferences for the Health Connect Care Plans feature in Profile

:::hint{type="info"}
**Note: **Any Profile field names or views that reference "Profile Patient Portal" pertain to and support the functionality of the Health Connect and Accession patient portals.

:::

Preferences for the Health Connect Care Plans feature can be customised within Profile. This can be done by creating and using multiple OnTheGo Profiles. 

An OnTheGo Profile is a set list of preference settings. OnTheGo Profiles can be used to apply to all patients, certain groups of patients, or to an individual patient. 

Read [Customising Preferences in Profile for Accession, Health Connect and Profile Online Booking](docId\:AlUDa04Ji-SlyaYnYRjfa) for more detailed step-by-step information.

![](https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/cBZvQERitVTfFOknIVaos_jqtlhnnsbglcrrxld2fsddx-wqaeiyl-q.png)

# Get started today

To begin using Health Connect, or if you have any questions, please contact your Customer Success Manager. 

# Learn More

- [Care Plan creation in Profile](docId\:y67TPQW5BZRvCHYsQqKLr)
- [Health Connect User Guide](docId\:TC14t_3aSiHWT0cQCzYXK)
- [Customising Preferences in Profile for Health Connect](docId\:AlUDa04Ji-SlyaYnYRjfa)
- [Health Connect in Profile](docId\:G0tzGokzSNuo-ak1a1h66)
- [How to Enable Local Health Connect](docId\:jk6lHDtshRG_rgzK2NIPi)
- [Appointments in Health Connect](docId\:PsO_s6M-B-jIIBd7Jr4ek)
- [Messages in Health Connect](docId\:MMcEMt8Yq-hDl93t1AA6V)
- [Clinical Notes in Health Connect](docId\:GGRdEj65WAVbwL0r08JC6)
- [Prescriptions in Health Connect](docId\:tdDSFUzDGMhjwxK25kQSp)
- [Results in Health Connect](docId\:KXanMeSne0pRmhfHPdNO2)