---
title: Cannot locate deceased patients
slug: portal-sub/cannot-locate-deceased-patients
docTags: 
createdAt: 2026-03-04T12:03:18.592Z
---

**Problem**
Cannot locate deceased patients.

**Solution**
Normally "inactive" patients (inactive/transferred/deceased) cannot be found in the drop-down list...
There is a preference in Organisation\Preferences\Patient\Patient Status and Select "Include inactive patients in popup list" - (this is normally "off" by default ).
Off would be the usual setting for this.
To find these patients, the normal steps would be to click the ellipsis or ctrl-? in the patient field, and using the main search window, uncheck "Only Active" this will allow you to find those missing patients.