---
title: Book an Appointment with Profile's Online Booking Solution (For Patients)
slug: portal-sub/book-an-appointment-with-profiles-online-booking-solution-for-patients
docTags: 
createdAt: 2026-03-04T12:03:19.752Z
---

# Overview & Requirements

This article is a reference for patients using Profile's Online Booking solution. It will cover the Online Booking appointment process that they will experience.

## Requirements

- Profile versions 9.0 and above

# Online Booking Appointment Process for Patients

## Getting Started

::::WorkflowBlock
:::WorkflowBlockItem
Click on or enter the URL in your browser.
:::

:::WorkflowBlockItem
 Click the **Make Online Booking** button, to get started.

![](https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/QWv75LoPJK1aZ-bGNfTvA_zcefvsnttdpbgibdu1vdvryzs2tet5-w.png)
:::

:::WorkflowBlockItem
## Patient Verification

1. The patient will enter in the following credentials:
   1. First name
   2. Last name
   3. Health card number - the patient's Personal Health Number (PHN), used in Profile.
   4. Date of birth

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2. Click **Next**.
:::
::::

## Select the Place of Service (POS) & Provider

1. Select the POS for the appointment.

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2. Select from the list of providers displayed. This will be based on the Clinic selected.
3. Click the **Next** button.

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## Provide the Appointment Reason

::::WorkflowBlock
:::WorkflowBlockItem
Select the appropriate engagement type. Options include:

1. In person
2. Phone appointment
3. Video appointment
:::

:::WorkflowBlockItem
Select the Appointment type from the drop-down list.
:::

:::WorkflowBlockItem
Enter a reason for the appointment.
:::

:::WorkflowBlockItem
If the engagement type is a **Phone appointment **, the phone number that the patient wishes to be contacted at must be entered in. The phone number must contain between 10 and 21 digits. 
:::

:::WorkflowBlockItem
Click the **Next** button

![](https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/FPwifW8ISOFnAo-_HQX-Z_yieq-scmvjyu0anhunz6xs1wtxj3qpcnnq.png)
:::
::::

## Select Time and Date

1. Select the necessary month and day. 
2. Select the available timeslots. These are based on the availability of the provider previously selected. 
3. Click the **Next** button.

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## Confirmation & Summary

This is the final confirmation screen where all of the selected appointment details will be displayed.

1. If this is a phone appointment, the patient must click the acknowledgement checkbox to say that they acknowledge that the appointment will not take place at the clinic.
2. Click the **Book Now** button to finalise and book the appointment.

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3. A secondary confirmation will display. Select **Confirm**. An appointment will be created for the Patient with the selected clinic and provider.





## Booking Confirmation Screen

Once the appointment has been confirmed, a final confirmation Screen will appear. This screen will include a summary of the appointment booked. Users can easily print a copy of the booking information for ease of reference. 

1. Push the** Print **button to print the confirmation page.
2. To return to the Homepage, click the **Go To Homepage** button.

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