--- title: BC Provincial eForms Troubleshooting Guide slug: portal-sub/bc-provincial-eforms-troubleshooting-guide docTags: createdAt: 2026-03-04T12:03:14.818Z --- Most issues with BC Provincial eForms can be resolved by correctly configuring the eMessage "BC Provincial eForms" in Profile EMR, and reviewing user permissions to ensure the correct role actions are granted to the user. Please keep in mind that once submitted, an eForm cannot be altered and will be stored as a PDF in the patient medical record. *Other Related Articles* [BC Provincial eForms User Guide](docId\:adKVnI_8h_Vop9FidqLVc) [Configuring BC Provincial eForms eMessage](docId\:cekqhQftn4qBYVogeziJ6) **TABLE OF CONTENTS** - [Problem: "BC Provincial eForms" eMessage not configured for Production environment](docId\:m4hM7iBTk3qTkda5dWL5n) - [Problem: "BC Provincial eForms" eMessage not enabled. ](docId\:m4hM7iBTk3qTkda5dWL5n) - [Problem: A user can not see the New eForm button, Medical Record eForms or eForms Management views.](docId\:m4hM7iBTk3qTkda5dWL5n) - [Problem: An eForm will open, but is empty.](docId\:m4hM7iBTk3qTkda5dWL5n) - [Problem: The patient or provider data does not automatically populate into the eForms.](docId\:m4hM7iBTk3qTkda5dWL5n) - [eForms.](docId\:m4hM7iBTk3qTkda5dWL5n) - [Problem: Error "There was a problem saving the draft. Please contact an administrator". ](docId\:m4hM7iBTk3qTkda5dWL5n) ## Problem: "BC Provincial eForms" eMessage not configured for Production environment **Symptoms** - Some eForms may be missing or displaying older versions. - The eForm displays a red banner with a message "Entry of patient data is prohibited at this time. Please use test data only". ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/_ry2jsQHmydPj5oHtI40D_iw8df66ba3aochjgeshnam2mz7gtvhoada.png" size="82" isUploading="false" initialPath="assets/Iw8df66ba3aoCHjGeShNAm2mz7gtvHOAdA.png" githubPath="en/Forms/Forms - British Columbia/assets/Iw8df66ba3aoCHjGeShNAm2mz7gtvHOAdA.png" position="flex-start" showCaption="false" indent="2"} **Resolution** - The BC Provincial eForms eMessage should be enabled, and configured for "**Production**" connection settings in the "**BC Provincial eForms Properties**" window.  ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/8TTpZujoDAABWuDYHpNun_rlaak69huzwjypnuoyfcc78gjs4jinslia.png" size="66" isUploading="false" initialPath="assets/rlAAK69huZwjYpNuOyfcc78GJS4jInsLiA.png" githubPath="en/Forms/Forms - British Columbia/assets/rlAAK69huZwjYpNuOyfcc78GJS4jInsLiA.png" position="flex-start" showCaption="false" indent="2"} ## Problem: "BC Provincial eForms" eMessage not enabled.  **Symptoms** - Error "eForm service not available at this time" when searching eForms. ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/5-N1v1r-DaZ_Q7lBBjElG_v6qabf6xsdgkzpnonztt7gijuoz5yqmk2w.png" size="77" isUploading="false" initialPath="assets/V6qaBF6XsDgkzpnOnZtt7GIjUOz5yQMK2w.png" githubPath="en/Forms/Forms - British Columbia/assets/V6qaBF6XsDgkzpnOnZtt7GIjUOz5yQMK2w.png" position="flex-start" showCaption="false" indent="2"} - Error "BC Provincial eForms service is not active. Check eMessage preferences." ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/d_ZrhS-47EkbtoyWH0Kw9_4ppz5nzrg3yutwp-7tkcwrv2jthz83xrlq.png" size="58" isUploading="false" initialPath="assets/4pPZ5nZRG3yUtwP-7TkcWRv2jtHz83xrLQ.png" githubPath="en/Forms/Forms - British Columbia/assets/4pPZ5nZRG3yUtwP-7TkcWRv2jtHz83xrLQ.png" position="flex-start" showCaption="false" indent="2"} **Resolution** - Enable the BC Provincial eForms service by navigating to Organisation\Preferences\Setup\eMessages. Under Installed Services, check the box next to BC Provincial eForms service. ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/ytdn6hZH_xxNeSM9UbQY-_vyk3qhhjlewunfntztb7svj7aptbvqixa.png" size="96" isUploading="false" initialPath="assets/vyK3qHHJlewuNf_nTZTB7svj7APtbvqIXA.png" githubPath="en/Forms/Forms - British Columbia/assets/vyK3qHHJlewuNf_nTZTB7svj7APtbvqIXA.png" position="flex-start" showCaption="false" indent="2"} ## Problem: A user can not see the New eForm button, Medical Record eForms or eForms Management views. **Symptoms** - The New eForm button is not visible in the New Encounter\Form action view. ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/cj-54RzyYUS_11PyD7Qye_i52vmhhytms44dzxwiazm5mkmkkazoc9fw.png" size="38" isUploading="false" initialPath="assets/I52vMhhYTMS44dZxWIazM5mKMKKazOC9Fw.png" githubPath="en/Forms/Forms - British Columbia/assets/I52vMhhYTMS44dZxWIazM5mKMKKazOC9Fw.png" position="flex-start" showCaption="false" indent="2"} - The eForms view is not available in the Medical Record\Shortcuts view. ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/t2kn1nTS_SInRNIafc7NM_mchcxelk8o65lqwsqa7y2pa5whcccegq.png" size="81" isUploading="false" initialPath="assets/-MChcxElK8o65LqwSqA7y2PA5WH_CCCegQ.png" githubPath="en/Forms/Forms - British Columbia/assets/-MChcxElK8o65LqwSqA7y2PA5WH_CCCegQ.png" position="flex-start" showCaption="false" indent="2"} **Resolution** ::::WorkflowBlock :::WorkflowBlockItem Verify the following role actions granted to the user. - **Clinical\New eForm** - **Clinical\Medical Record\eForms** - **Organisation\Work Center\Work\eForms Management** ::: :::WorkflowBlockItem For the user experiencing the issue, verify that the eForms view is enabled on the Medical Record Shortcuts panel. ![](https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/HF7zOZdP_Ih4k6u78-02o_rdyvwnymnktikqmdkijasyfvvlnyw-vxw.png) ::: :::WorkflowBlockItem For the user experiencing the issue, verify that the eForms Management view is enabled on the Work Center Medical Record Shortcuts panel. ![](https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/PEWghCJHNz4seznXU55aL_vxmr2erd65r4iu7ujj9yxldby8jgfxaia.png) ::: :::: ## Problem: An eForm will open, but is empty. **Symptoms** - When opening an eForm, the content does not appear. ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/03KnaJpxHcrZ_BChxM1EX_sr3gif7fcqwphpt2ygjbbeblzvgxwa2daw.png" size="100" isUploading="false" initialPath="assets/sR3giF7fcQWPHPt2yGJbbeblzvGxWa2DAw.png" githubPath="en/Forms/Forms - British Columbia/assets/sR3giF7fcQWPHPt2yGJbbeblzvGxWa2DAw.png" position="flex-start" showCaption="false" indent="2"} **Resolution** 1. Configure the BC provincial eForms eMessage to open all eForms in an external browser window. (Warning: This will effect all users in your Profile EMR.)Navigate to Organisation\Preferences\Setup\eMessages, doubleclick BC Provincial eForms and check box "Use External Browser" in the properties window. Click OK on the properties window to save the changes, and retry opening an eForm. 2. Verify "URL" field in the BC Provincial eForms eMessage Properties window is configured properly. Please contact Profile EMR Support desk and a Technical Operations team member will verify the callback URL. ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/VxFyHxvOxIEJ1Lv0vzkkQ_qxzkmsfitx3hefkqklljlmum82uqlxtw.png" size="66" isUploading="false" initialPath="assets/qxzK_msFITx3hEFKQkLlJlmUM82Uq_LxTw.png" githubPath="en/Forms/Forms - British Columbia/assets/qxzK_msFITx3hEFKQkLlJlmUM82Uq_LxTw.png" position="flex-start" showCaption="false" indent="2"} ## Problem: The patient or provider data does not automatically populate into the eForms. ## eForms. **Symptoms** - When opening a new eForm for a patient, the patient/provider name does not autopopulate into the form. - When opening a new or existing eForm, the eForm appears empty. ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/Ua1SuRRziAChzXK-e4p1D_ekitpa93vt63prljfk4us7oh6mz5bex3gw.png" size="100" isUploading="false" initialPath="assets/EkItpA93VT63PRlJfk4Us7oH6mz5BEx3Gw.png" githubPath="en/Forms/Forms - British Columbia/assets/EkItpA93VT63PRlJfk4Us7oH6mz5BEx3Gw.png" position="flex-start" showCaption="false" indent="2"} - Error "*503 Service not available*", "*The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable*" or "*404 - File or directory not found*." when testing the patient or provider callback URL inside the Organisation\Preferences\eMessage\BC Provincial eForms eMessage configuration window. ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/mVx31IleMiUVGSAD2mS02_sytmamibdfjrhdlrrlcdfxqbtxgis36mcq.png" size="66" isUploading="false" initialPath="assets/SytmaMibDfjRhdlrRlCdFXqbtxGIs36mcQ.png" githubPath="en/Forms/Forms - British Columbia/assets/SytmaMibDfjRhdlrRlCdFXqbtxGIs36mcQ.png" position="flex-start" showCaption="false" indent="2"} **Resolution** 1. Verify "URL" field in the BC Provincial eForms eMessage Properties window is configured properly. Please contact Profile EMR Support desk and a Technical Operations team member will verify the callback URL. ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/VxFyHxvOxIEJ1Lv0vzkkQ_qxzkmsfitx3hefkqklljlmum82uqlxtw.png" size="66" isUploading="false" initialPath="assets/qxzK_msFITx3hEFKQkLlJlmUM82Uq_LxTw.png" githubPath="en/Forms/Forms - British Columbia/assets/qxzK_msFITx3hEFKQkLlJlmUM82Uq_LxTw.png" position="flex-start" showCaption="false" indent="2"} ## Problem: Error "There was a problem saving the draft. Please contact an administrator".  **Symptoms** - When saving an eForm as a draft for a patient, an error displays "There was a problem saving the draft. Please contact an administrator. ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/M8VGFDSGZqEwpWM_-4JZa_dnrvqxsmj57ohaetav6zwcuojexybxz1bq.png" size="82" isUploading="false" initialPath="assets/dNRVQXsmj57OHAETaV6zwcuOjexYBXz1bQ.png" githubPath="en/Forms/Forms - British Columbia/assets/dNRVQXsmj57OHAETaV6zwcuOjexYBXz1bQ.png" position="flex-start" showCaption="false" indent="2"} **Resolution** 1. Open the patients Medical Record\eForms view. Open the eForm draft and verify all details have been saved as expected.  2. Contact the Intrahealth Support Desk to report the error.