--- title: Australia & New Zealand ClickSend SMS TLS1.2 Fix slug: portal-sub/australia-and-new-zealand-clicksend-sms-tls12-fix docTags: createdAt: 2026-03-04T12:03:13.950Z --- The following change has been requested by our SMS vendor ClickSend. To support this change in Profile, please install the respective DLL file for your Profile version, these files are outlined below and also you will find the instructions how to apply the fix immediately below the table: You may need the support of your IT department to apply the fix. **Please scroll to the bottom of this article to locate your required file (this table is just a guide to help you select the right file for your Profile version).** | **Version:** | **Look for the matching file at bottom of article:** | | ----------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------- | |
Versions from **8.8.11.25** **through to our** **latest versions of Profile**

| '1. Intrahealth.Common.ClickSendAdapter.dll\_8.8.11.25\_latest.7z'  | | **For earlier versions of Profile look for the matching file at bottom of article:** | | | Versions **8.8.7.32 through 8.8.11.24  ** | ‘2. Intrahealth.Common.ClickSendAdapter.dll\_8.8.7.32-8.8.11.24.7z’  | | Versions **8.8.4.1 through 8.8.7.31**
| ‘3. Intrahealth.Common.ClickSendAdapter.dll\_8.8.4.1-8.8.7.31.7z’
| | Versions **8.8.0.337 through 8.8.3.42**
| ‘4. Intrahealth.Common.ClickSendAdapter.dll\_8.8.0.337-8.8.3.42.7z’
| | Versions **8.8.0.1 through 8.8.0.336**
| ‘5. Intrahealth.Common.ClickSendAdapter.dll\_8.8.0.1-8.8.0.336.7z’
| | For Versions **8.7 **
| ‘6. Intrahealth.Common.ClickSendAdapter.dll\_8.7.7z’
| | For Versions **8.6**
| ‘7. Intrahealth.Common.ClickSendAdapter.dll\_8.6.7z’
| | For Versions **8.4**
| ‘8. Intrahealth.Common.ClickSendAdapter.dll\_8.4.7z’
| **DLL Replacement Instructions:** For our self-hosted customers, please follow the steps below to apply the fix\:Pre-Requisites\Considerations: - Identify your profile version and download the appropriate .DLL file above for your respective version. - Find some time after normal operating hours to do the maintenance as this activity will require your environment to be offline in order to apply the fix. **To apply the fix, perform the following on the server hosting your IHServers:** - Stop all IHServers (and IHEM) - For customers deployed in office mode, stop the IHServer Application - For customers deployed in Enterprise Mode, stop your IHServer Service(s) and IHEM Service(s) - To replace the required .DLL, replace it in the following location(s): - Locate the Intrahealth.Common.ClickSendAdapter.dll” file in your Profile Server root directory. - Copy and replace it in your Server root directory for IHServer\Profile - **IMPORTANT** Identify if you have a "ClickSend" folder in your IHServer root directory, and if so - copy and replace the .DLL file from this location too. - Start all IHServers (and IHEM) - For customers deployed in office mode, start the IHServer Application - For customers deployed in Enterprise Mode, start your IHEM Service(s) and IHServer Service(s) ***Important:*  Some security settings will block the DLL file causing it not to apply - to unblock, right click on the DLL file and click properties, then click 'unblock', then click 'apply' (see screenshot below, it may look slightly different in other versions of Windows).** ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/y8HsQyzz1hyXtaLWvvWz3_7u4rfx7a8n4dou9sussreywk61-v1z8nw.png" size="51" isUploading="false" initialPath="assets/7u4_RfX7a8n4Dou9SUsSReYWk61-v1z8Nw.png" githubPath="en/Communication in Profile/Messages and SMS/assets/7u4_RfX7a8n4Dou9SUsSReYWk61-v1z8Nw.png" position="flex-start" showCaption="false"} Should the fix appear not to be applied correctly, please restart server first, if still not successful please contact Support [Contact - Intrahealth](https://intrahealth.com/contact/)  for further assistance.  **Please select the appropriate .DLL file for download (please ensure you extract the zipped folder): ** *** ## Attachments ::File{src="https://api.qa.archbee.co/api/presign/zICxj0dnLereb6UUrBA3-/UfRJHhmSniw5rWIxJjoDz_6000276439-1-intrahealthcommonclicksendadapterdll881125latest.7z" label="1. 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