--- title: Appointments in Health Connect slug: portal-sub/appointments-in-health-connect docTags: createdAt: 2026-03-04T12:03:19.629Z --- :::hint{type="info"} **Important Notice: ** Starting **July 2025**, the **Health Connect **and **Provider Direct mobile apps** will no longer be supported. Users are encouraged to transition to the **web versions** for continued access. **Key Details:** -A persistent deprecation notice will appear on every app launch, informing users of the transition. -The web versions are optimised for all devices, **offering enhanced features, better security, and a seamless user experience.** -During the transition period, users can still access app features after acknowledging the notice. -Post-deprecation, the app will display a message directing users to the web version, with a customer-friendly link (e.g., "Health Connect" or "Provider Direct") to the web portal. **Action Required:** -Users should begin transitioning to the web version to ensure uninterrupted access to their accounts. ::: # Overview & Requirements This article is targeted at users of Health Connect. It describes the Appointments feature. # Requirements - Portal Installation:  - Ensure that portals are correctly installed within the Profile build. Ensure that web servers are correctly configured. Ensure all Rules specified in the technical installation guide is configured correctly. Please reach out to Support if you have any questions regarding this step. - Version Compatibility: - Version 9 and above: Supports the portal (Patient Portal) - Version 10.1 and above: Supports the rebranded portal (Health Connect) - Version Alignment: - Profile version 9 grants access to version 9 of the portal - Profile version 10.0.2 grants access to version 10.0.2 of the portal # Appointments  Health Connect offers ease and efficiency to both patients and healthcare organisations alike.  As a web based portal, that works alongside the trusted Profile system, it has a range of functionalities that can assist the patient to participate in their own care. One such function is Appointments.  The Appointments feature allows patients to book an appointment with the clinic directly through an online device. Patients can search between a range of dates and select from a variety of drop-down items to help them choose an appointment that will best suite their needs.  Appointments is also customisable, from within Profile, to fit the interests and preferences of a healthcare organisation.   ## Benefits for patients - Convenient option to search for, book, and confirm or cancel their own appointments.  - Empowered to manage their schedules and maintain direct access to upcoming appointments without needing to call to double check with the clinic. - Patients have a record of past appointment dates. ## Benefits for healthcare organisations - Reduces phone volume. - Saves valuable administrative time. - Reduces the number of patient no-shows. - Ability to protect and specify specific dates/times available for booking via the portal. # Feature Overview ## Book an appointment From the Health Connect **Home** screen, select **Appointments.** Select **Book Appointment** from the screen that follows. ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/uemGvGwzP8IRAU0cz81cz_xgdfbzwttdeyebdt3nshh6xowfshwr93w.png" size="97" isUploading="false" initialPath="assets/xgdFBz_wTTDEYeBDt3NSHh6xoWFSHwr93w.png" githubPath="en/Portals/Patient Portals and Online Booking/Health Connect/assets/xgdFBz_wTTDEYeBDt3NSHh6xoWFSHwr93w.png" position="flex-start" showCaption="false"} Specify an appropriate date range, place of service, provider, type of visit, and method of visit from each of the drop-down options. Once you do this, a list of available dates and times will appear. Choose a suitable date/time. ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/cLMrNX0wZDd3Fzkkl-XtI_fiikbmpmbgssx7mlqd5endhaqc3nzikotg.png" size="94" isUploading="false" initialPath="assets/FIikBmPMbGsSx7mlQD5ENDHaqC3nZIKOtg.png" githubPath="en/Portals/Patient Portals and Online Booking/Health Connect/assets/FIikBmPMbGsSx7mlQD5ENDHaqC3nZIKOtg.png" position="flex-start" showCaption="false"} Specify the **Reason** for the appointment and tap **Book** to finalise the process or tap **Discard** to cancel. ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/dDFAeFOil8zYn-wYjc0eo_uf0otonsrea2gplimgtmum5utvzw523cla.png" size="94" isUploading="false" initialPath="assets/UF0OTONSrEA2gplImgTmUM5uTvZw523clA.png" githubPath="en/Portals/Patient Portals and Online Booking/Health Connect/assets/UF0OTONSrEA2gplImgTmUM5uTvZw523clA.png" position="flex-start" showCaption="false"} ## Cancel and/or confirm an appointment Select **Confirm**, to confirm an appointment. Select **Cancel**, to cancel an appointment. ::Image[]{src="https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/e4hHuQZ3TTvQyzXuaEhM1_vqdvn00gnpcgtueptxtgllomdgstcwsggg.png" size="94" isUploading="false" initialPath="assets/VQdvN00GNpCGtuePtXTGlLOMDgSTCwSgGg.png" githubPath="en/Portals/Patient Portals and Online Booking/Health Connect/assets/VQdvN00GNpCGtuePtXTGlLOMDgSTCwSgGg.png" position="flex-start" showCaption="false"} # Customise Preferences in Profile  :::hint{type="info"} **Note: **Any Profile field names or views that reference "Profile Patient Portal" pertain to and support the functionality of the Health Connect and Accession patient portals. ::: Preferences for the Health Connect Appointments feature can be customised within Profile. This can be done by creating and using multiple OnTheGo Profiles.  An OnTheGo Profile is a set list of preference settings. OnTheGo Profiles can be used to apply to all patients, certain groups of patients, or to an individual patient.  Read [Customising Preferences in Profile for Accession and Health Connect](docId\:AlUDa04Ji-SlyaYnYRjfa) for more detailed step-by-step information. ![](https://api.qa.archbee.co/api/optimize/zICxj0dnLereb6UUrBA3-/aOOOlQ8KQkJNuZ4IKa1Ql_poekf4uzp1j9snqn9mhaiorfedprdttg.png) # Get started today To begin using Health Connect, or to have any queries answered, please contact your Customer Success Manager.  # Learn more - [Health Connect User Guide](docId\:TC14t_3aSiHWT0cQCzYXK) - [Accession Patient web portal](docId\:eXXcmXZozF3igZWYNZeMH) - [Customising Preferences in Profile for Health Connect](docId\:AlUDa04Ji-SlyaYnYRjfa) - [Health Connect in Profile](docId\:G0tzGokzSNuo-ak1a1h66) - [How to Enable Local Health Connect](docId\:jk6lHDtshRG_rgzK2NIPi) - [Messages in Health Connect](docId\:MMcEMt8Yq-hDl93t1AA6V) - [Clinical Notes in Health Connect](docId\:GGRdEj65WAVbwL0r08JC6) - [Care Plans in Health Connect](docId\:g184wuk9TvD8HCSVTFD8w) - [Prescriptions in Health Connect](docId\:tdDSFUzDGMhjwxK25kQSp) - [Results in Health Connect](docId\:KXanMeSne0pRmhfHPdNO2)