Appointment Confirmation/Cancellation Web Link for Reminders

in profile 8 8, when a patient is sent an appointment reminder by sms or email, they have the ability to confirm the appointment using an unique external web address that is automatically generated for each appointment this resolves issues with the previous approach of having the patient reply with "1" or "2" in cases where more than one patient shared the same mobile number, or if the patient has multiple appointments in a short period of time the sms sent to a patient will include a link to the web page if the patient clicks on it, they'll be sent to a page that shows the appointment details, and given the option to confirm or cancel the appointment configuration steps go to organization/preferences/setup/internet/messages set the organisation web url to the public url used for profile https login this is available for all hosted customers self hosted customers may require additional configuration update the appointment reminder message template to include the new print variable «letter context appointment confirmationweburl» click the configure appointment reminders button the system tasks window will open and create the the patient messages for appointment reminders system task if it doesn't yet exist see https //help intrahealth com/en/support/solutions/articles/6000261887 configure appointment reminder rules docid\ vkvymnj9y6bygm5uzi8nl for more details about configuring appointment reminders double click the patient messages for appointment reminders system task to open it update the message template for each appointment reminder rule to include the new «letter context appointment confirmationweburl» print variable confirmation and cancellation preferences administrators can set preferences for patients using onthego profiles to control if they have the ability to confirm or cancel appointments for example, disabling the ability to cancel if the appointment is occurring in 24 hours or less enable and disable booking confirmations and cancellations go to organisation/preferences/setup/patient online booking under onthego profiles , select the profile type you wish to edit and press to disable booking confirmations, change the allow confirmation field to no to disable booking cancellations, change the allow cancellation field to no 3 press ok to save changes 4 under alter patient/internet/onthego profile , make sure the patient is listed under the profile with the correct confirmation and cancellation preferences change maximum confirmation time and minimum cancellation time the time period in which a patient can confirm and cancel an appointment can also be altered using onthego profiles go to organisation/preferences/setup/patient online booking under onthego profiles , select the profile type you wish to edit and press change the value next to the maximum confirmation time (days) field the number will refer to the maximum number of days under which a patient can confirm an appointment for example, setting the value to 7 will prevent patients from confirming an appointment until at least 7 days before the appointment time change the value next to minimum cancellation time (hours) the number will refer to the minimum amount of hours under which a patient can cancel an appointment for example, setting the value to 24 will prevent patients from cancelling an appointment within 24 hours before the appointment time press ok to save changes under alter patient/internet/onthego profile , make sure the patient is listed under the profile with the correct confirmation and cancellation preferences