Known Issues and Workarounds (v2)

while our mobile app contains many new features and enhancements, it does not yet support all of the features available in the mobile app we are also updating to support as a result, some feature updates may not be applicable to or supported by to take advantage of these new features, recommends upgrading to , which you can download from the app store on your mobile device for more information about the mobile apps currently offers, see mobile apps docid\ lrbwjlc6pbieqt jrs1xb known issues and workarounds for the mobile app include known issue the following known issues related to the new copy event data from the last animal docid 4ovpwqlapjqpvxjirqq5q enhancement exist in this version of the app when copying event data to additional animals, unchecking a copy data box, and saving changes, the unchecked copy data box may remain checked this is cosmetic only, as the unchecked data will actually not be copied to the next animal if you continue when copying event data to additional animals and deleting an animal from the event, the copy icon at the top right of the screen may remain enabled unexpectedly known issue if you tap animals in grid too quickly, the next animal selected may not open wait until the previously selected animal closes before selecting the next animal known issue if your ios device is on operating system version 26 0, you may see a "no permission granted" message when connecting a scanner (even if you have allowed the app to use bluetooth) you can disregard this message devices on other ios versions are not affected see troubleshoot scanner connections docid\ tw99jpd0hw37hkrjtxfaw for help connecting your scanner known issue when selecting to undo a task on todo , the task closes rather than leaving it open with the option to mark as done known issue the connection is not supported on scanners in this release connect your devices with bluetooth classic until we are able to resolve this issue, but please note that devices only support connections on some scanners see tips for using bluetooth low energy (ble) docid\ tw99jpd0hw37hkrjtxfaw to learn more known issue you may notice slower scanning speeds in this release, which we're working to resolve as soon as possible known issue events with incomplete information may be sent to when you tap process all changes at the top of a is working to resolve this issue in a future release, but we recommend always completing all required information when entering events workaround if you enter an event on a , undo it, and then attempt to add another event, the vet list changes cannot be processed and sent to to avoid this issue, use one of the following workarounds use the screen to enter the events in the app see events docid\ e wcetry4dtmiod iy k4 to learn how manually add the event directly in see enter events (v2) docid\ jr32jqw0p20bckogdcxmj to learn how use the mobile app to enter events until a hotfix is released for the app see create a new event or edit an existing one docid\ f a926cld2bc2ggaldb63 to learn how workaround in events docid\ jr32jqw0p20bckogdcxmj or tasks docid\ zfb8oc9gl tkl0stlx9ro , the scanner toggle may be on when your scanner is not actually connected close and reopen the app, and then reconnect to the scanner to resolve the issue see connect your rfid scanner docid 3ilmu87jfbbnxsyt1 u to learn how known issue when you open a newly added for the first time, the app might crash the app will not crash the next time you open the known issue mydc only when you process in online mode, the app indicates how many animals need to be processed however, when you process in offline mode, the indicator may not be displayed even if animals need to be processed workaround if you work with multiple users and/or on the same device, the app may show data for the previously viewed user or as a general rule, recommends always refreshing herd data after switching to a different user or see refresh herd data in online mode docid 3ilmu87jfbbnxsyt1 u to learn how workaround if you turn on airplane mode on your device, bluetooth is turned off automatically you can turn bluetooth back on in settings, and it will stay on until you turn it off or toggle airplane mode off and on again workaround if you complete a correction for an animal, the app updates 's open s and changes the information for the animal to the corrected the correction won't apply to yesterday's or older s, so you need to refresh your s to see the updates see refresh herd data in online mode docid 3ilmu87jfbbnxsyt1 u to learn how click here for a list of archived known issues for dc on mobile! workaround when adding events from the or from , may not be filtered to show only the defined for the event are filtered properly when adding events on the events docid\ jr32jqw0p20bckogdcxmj tab known issue when you select all , search for an animal, and complete or skip a task in , a sound may play more than once and the done tab may display known issue when you undo an animal on the done tab in offline mode, return to the to do tab for the , add an event, and tap mark as done , the button may not change to undo when this occurs, do not tap mark as done again, as the animal was actually marked as done and moved to the done tab tapping the button again will cause an error to display workaround if you tap refresh lists at the top of the tasks docid\ zfb8oc9gl tkl0stlx9ro screen and navigate away from the screen before all s finish downloading, the refresh may fail close and reopen the app, and then refresh your s again to resolve the issue known issue the date range filter was removed from the transaction log docid 7gofl21giww szxrefk51 screen and will return a future release known issue validation changes made in offline mode are not shown in the until you are back online and your changes sync to workaround on devices, an unsuccessful pairing error may occur when you attempt connection to an scanner after switching close and reopen the app to resolve the issue known issue if you delete an event and then add a new event for an animal, the deleted event is still displayed on the done tab for the even though it was deleted when you send your data, the deleted event will not be sent to known issue when you pick an event from a on an device, harmless duplicate event warnings may be displayed to see known issues and workarounds for the mobile app, see known issues and workarounds (v1) docid\ fe9yn hszd6y21 mwdh t < return to dc on mobile (v2) home docid\ b8ixok2bgdbdgsowzeuat