Integration Status

how do i check the connection status between dairycomp and pulse in dairycomp 305? in , you can check the connection status by clicking the connection status tab at the bottom of the screen to learn more, see connection status https //dc help vas com/default htm#cshid=1089 quickly check the connection status between and all of your on premise applications, like , on the integration status click the integration status button at the upper right side to open the page the button looks different depending upon the integration status a white button indicates that the connection between and all on premise apps is working correctly, and no action is required a red button indicates that the connection between and at least one of your on premise apps is not working correctly, and your action is required you will not see a button if is not connected to any apps this page contains a card for each of your integrated, products, letting you quickly see if they are properly communicating and syncing data with you can also access the integrations status page directly from the dairy menu docid\ t93yu 9puoivxmgypo5g integration status details there are numerous indicators that help you identify the health of the connection between your apps and data sync status indicates whether your data has been processed and received from your app this status is only visible if your app sends or receives data from a green icon indicates that your data has been processed on and has not received any more changes from your app for users, use connection status https //dc help vas com/default htm#cshid=1089 to make sure that your data is being sent to a red icon can indicate that received incomplete data from your app or your data has not been received or processed for at least 24 hours this is a critical error that requires immediate attention to ensure that all animal information, details, and event data continue to sync correctly with the and your app communication status checks the connection (or "heartbeat") between your app and every 10 minutes a green icon indicates that your app is communicating with a red icon indicates that your integration is not communicating with last data sync see when last received and processed data from your app if any of your indicators are red, follow the steps in troubleshooting guidelines docid\ mz1hww wtjzpvjho5pzdt to correct the errors troubleshooting guidelines follow the steps below to troubleshoot any communication or data sync errors after you resolve your issue, it may take a few minutes for the communication status to change to a healthy heartbeat and it may take longer for data to synchronize check your internet connection verify that the on premise computer has an active internet connection if necessary, restart your modem, router, or other equipment, and ensure your internet provider is not experiencing an outage the communication status may take a few minutes to change to a healthy heartbeat restart your on premise computer contact your manager or office staff to verify that the app is running normally if it is not, restart your on premise computer make sure that you have the latest version of your applications if detects that your software is out of date, the system will display caution and warning messages to inform you that an software update is either recommended or required; older versions of some apps may stop syncing data see update your vas software docid\ mz1hww wtjzpvjho5pzdt to learn more about updating your out of date software see offline dairycomp integration docid\ mz1hww wtjzpvjho5pzdt for actions to take when your connection is suspended or reloading orange caution messages indicate that even though your software is still compatible with , but it should be updated to support recent feature updates red warning messages indicate that your software is too out of date to synchronize properly with in this case, ceases to synchronize your data until you update to a supported version of the software for the respective if the errors continue, contact us docid 7o2axqfemh6n88d1s0 wn offline dc305 integration (dairycomp unlimited dairies only) if your connection goes down, warns you and specifies the actions you need to take this ensures you don't inadvertently edit outdated animal records and keeps your data current detects three different offline modes to safeguard your data obsolete integration your software is too out of date to synchronize properly your herd data in and mobile app features will remain read only until you update see update dc305 to the latest release https //dc help vas com/default htm#cshid=1009 in the for detailed instructions suspended integration your connection to has been down for more than 60 days and mobile app features will remain read only until the connection is re established contact us docid 7o2axqfemh6n88d1s0 wn to reload your from reloading integration variable{key="mastervas companyname short" type="variable"} support is reloading your and mobile app features will remain read only until the reload completes this may take up to an hour, depending on the size of your and current server traffic update your vas software to update your software, follow the steps in update dc305 to the latest release https //dc help vas com/default htm#cshid=1009 in the to update your software, contact support at fwsupport\@vas com mailto\ fwsupport\@vas com or request export to equipment (feedwatch only) click the send export button to send changes you've made in (such as an ingredient percentage ( ) adjustment) to the feeders immediately note changes made in are automatically sent to the computer in order for those changes to be sent from the computer to the feeders immediately (so they can used for feeding), you need to click send export < return to dairy overview docid\ ys6i uypjol62yhajm1ei