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This document outlines the technical requirements of eManager in addition to installation and upgrade procedures.vvvvv
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In the electronic version of this document, there are hyperlinks describing detailed installation instructions and basic information from the product vendors. These hyperlinks are listed explicitly in [Appendix A - Links](./#appendix-a---links).
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# Technical requirements eManager
## Overview
The eManager deployment typically consists of two servers: an application server to host the eManager website and a database server for the eManager database. eManager also requires a port operator PC for each port. eManager can be connected to other services.
## Hardware requirements
The hardware requirements in this document are minimum requirements. The actual expected transaction level and the distribution of load during the workday must be considered.
The hardware requirements in this document are minimum requirements. The actual expected transaction level and the distribution of load during the workday must be considered.
Large customers with loads that vary a lot, such as during large campaigns like Black Friday, need to consider whether to scale their system permanently for peak capacity or to scale up before periods with a high expected load.
Customers should always consult with their own IT operations team to choose the best type of hardware for their type of application and configuration. When extensions to the site are made, the hardware should be monitored and upgraded if necessary, to meet the increased load.
The application and the database must be installed on separate servers. aaaa
For any and all third-party programs, we refer to the requirements and recommendations for the individual products.
The servers must be reachable for eManager support. A VPN connection must be set up between Element Logic and the customer. Please see [Appendix C](./#appendix-c--preferred-vpn-solutions) for recommended VPN solutions.
### Application server
This server will host the eManager web site and integration services.
### Hardware (minimum)
| Name | Requirement |
| --------------- | ---------------------------- |
| Processor | 2.4 GHz 64-bits with 4 cores |
| RAM | 24 GB (ECC) |
| Disk space | 200 GB |
| Network adapter | 1 Gbit/s |
### Software
| Name | Required version |
| ----------------------------------- | ------------------------------------------------------------------------------------------------------------------ |
| Operating System | Minimum: Windows server 2016 R2 Recommended: Latest version of Windows Server with long-term support. |
| Operating System Language | English (US) |
| Internet Information Services (IIS) | 10.0 or greater |
| .NET Framework\* | 4.8 |
| .NET\* | 7.0 |
| PowerShell | Minimum: 3.0 Recommended: 5.0 |
| Octopus Tentacle\* | 2.6.5 or greater |
| Browser | Recent version of Google Chrome. Must connect to eManager server on ports 80 and 443, and reach Google JS servers. |
\* Will be installed during deployment if not pre-installed.
### Network access
| Application/Service | Settings |
| ------------------------------ | ------------------------------------------ |
| Rapid7 InsightOps (LogEntries) | [Details](./#rapid7-insightops-logentries) |
| Octopus | [Details](./#octopus) |
### Database server
The database server will host the database for eManager.
It is recommended to split the SQL Server binaries, the data files, and the log files on separate drives for better performance and reliability.
### Hardware (minimum)
| Name | Requirement |
| ---------- | ---------------------------- |
| Processor | 2.4 GHz 64-bits with 4 cores |
| RAM | 24 GB (ECC) |
| Disk space | 500 GB |
### Software
| Name | Requirement |
| ---------------------------- | ----------------------------------------------------- |
| Server OS | Windows server 2016 or higher |
| SQL Server | Microsoft SQL Server 2016 SP2 or higher, 2019 or 2022 |
| SQL Server Management Studio | Same version as SQL Server or higher |
Note: The same SQL Server version must be used for test and production.
### Maintenance
The customer is responsible for maintaining the SQL Server and databases. This also includes maintenance of hardware and software on the server. To secure the efficiency of the database and reduce the risk of data loss, plans for maintenance of the database must be in place. The minimum required tasks to include in the maintenance plans are as follows:
1. Full database backup
2. Transaction log backup
3. Cleaning up old database backups
4. Index and statistics maintenance
5. Database integrity check
All maintenance plans must be configured with a notify task to a system administrator in case any of the tasks should fail to execute.
Element Logic can provide documentation describing maintenance recommendations, but implementation is the customer’s responsibility.
### Port operator PC
This is the eManager client PC that is located by each AutoStore port.
### Hardware
| Name | Requirement |
| ------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------- |
| Processor | Intel i3 or equivalent |
| RAM | 4 GB |
| Disk space | 128 GB |
| Graphics card | Intel HD/UHD or equivalent supporting DirectX 9 or higher |
| Monitor | Resolution: 1920x1080/Full HD or higher
Size: Minimum 21’’ is recommended. |
| Keyboard | Type: Touch
Touch Pad is recommended.
Must support the regional characters.
Desktop/full-size with alphabetic characters and numerals. |
### Software
| Name | Requirement |
| ---------------- | ------------------------------------------------------------------------------------------------------------------ |
| Operating System | Windows 10 or later |
| Browser | Recent version of Google Chrome. Must connect to eManager server on ports 80 and 443, and reach Google JS servers. |
## Software requirements
### Internet Information Services (IIS)
When eManager is configured to use a network share or local disk for import/export, the user account for the eManager application pool in IIS must have access to this file share/folder.
See link in [Appendix A](./#appendix-a---links) for how to install IIS on Windows Server.
### Octopus
Octopus Deploy is used by Element Logic to push deployments from the Element Logic deployment servers to the customer’s environment.
The tentacle is a service running on the customer’s test and production application server and makes it possible for Octopus Deploy to automate installation steps locally on that server.
There are two options: Octopus Tentacle (polling) and Listening Tentacle. We recommend Octopus Tentacle (polling).
Octopus Tentacle (polling) initiates communication with the Octopus Deploy Server, reducing the need for inbound firewall rules. It is suitable for environments with strict security policies or limited network access.
Listening Tentacle offers a more efficient deployment process by establishing a direct communication channel with the Octopus Deploy Server. This requires inbound firewall rules to allow communication from the Octopus Deploy Server to the Tentacle. It is suitable for environments with stable network connectivity.
### Rapid7 InsightOps (LogEntries)
Rapid7 InsightOps is used to aggregate logs generated by the eManager application for troubleshooting and monitoring by Element Logic support and R\&D.
InsightOps is an easy-to-use, self-hosted log management and analytics service. It does not require a local installation, but it need some ports and IP-address to be opened in the firewall to be able to send log data to the InsightOps cloud service.
eManager uses SSL when communicating with InsightOps, so customers must open for TCP traffic on port 443 for host eu.data.logs.insight.rapid7.com. For more information see this link [Tokn TCP](https://docs.rapid7.com/insightops/token-tcp/).
### Google Charts
eManager uses the Google Charts JavaScript library to create the charts on the activity progress dashboard. This library requires access to internet to function correctly.
### Web browser
eManager is developed to support Google Chrome web browser. Chrome must be installed on all terminals that will be used with eManager, both for servers and port terminals.
# Test environment
## Test environment requirements
A test environment is required. Hardware and software requirements for the test environment are the same as the minimum requirements described in this document.
The test environment must be properly isolated from the eManager production environment. This is important to avoid confusing the test and production databases and to ensure activity in the test environment does not affect the performance of the production server.
In a test environment, the eManager database and the eManager application can be installed on the same server.
Note: The same SQL Server version must be used for test and production.
## Test environment availability
The test environment must be available for:
- Integration testing with WMS/ERP systems
- Re-creating issues from the production system
- Testing of configuration changes
- Testing of new eManager versions prior to upgrades
When not in use the test environment can be powered off or scaled down.
# Appendix A - Links
| Title | Link |
| ----------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Installing IIS 8 on Windows Server 2012 | [https://docs.microsoft.com/en-us/iis/get-started/whats-new-in-iis-8/installing-iis-8-on-windows-server-2012](https://docs.microsoft.com/en-us/iis/get-started/whats-new-in-iis-8/installing-iis-8-on-windows-server-2012) |
| Installing and configuring listening Octopus Tentacle | [https://octopus.com/docs/infrastructure/windows-targets/listening-tentacles](https://octopus.com/docs/infrastructure/windows-targets/listening-tentacles) |
| Installing and configuring polling Octopus Tentacle | [https://octopus.com/docs/infrastructure/windows-targets/polling-tentacles](https://octopus.com/docs/infrastructure/windows-targets/polling-tentacles) |
# Appendix B – Firewall configuration
| **Source IP/Hostname/IP Range** | **Destination IP/ Hostname/IP/URL** | **Port number** | **TCP/ UDP** | **Description** |
| ------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | --------------- | ------------ | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| eManager App Server | eu.data.logs.insight.rapid7.com | 443 | TCP, UDP | [Rapid7 Insight New Data Log Endpoint](https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdocs.rapid7.com%2Finsightops%2Ftoken-tcp%2F%23Endpoints\&data=05%7C01%7C%7C796d810ec6a64cfeeb2508da6eca6fd2%7Cdbaef1534a3e40cd83cbc5e2e1c6a48a%7C0%7C0%7C637944113005214506%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C\&sdata=0%2Bel%2B0axC7bgON1QIhC6Z%2BCQuoZS8x62FSDHO42Zbdc%3D\&reserved=0) |
| eManager App Server | eu.js.logs.insight.rapid7.com | 443 | TCP | [Rapid7 Insight JS Endpoint](https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdocs.rapid7.com%2Finsightops%2Fpixel-tracker\&data=05%7C01%7C%7C796d810ec6a64cfeeb2508da6eca6fd2%7Cdbaef1534a3e40cd83cbc5e2e1c6a48a%7C0%7C0%7C637944113005214506%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C\&sdata=VagKXxrpB8xizStW4MbhG2RBtN%2BsocNs3GrfABnEixo%3D\&reserved=0) |
| eManager App Server | api.logentries.com | 443 | TCP | Rapid7 Insight Old Data Log Endpoint |
| eManager App Server | [https://www.gstatic.com/charts/\*](https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.gstatic.com%2Fcharts%2F*\&data=05%7C01%7C%7C796d810ec6a64cfeeb2508da6eca6fd2%7Cdbaef1534a3e40cd83cbc5e2e1c6a48a%7C0%7C0%7C637944113005214506%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C\&sdata=BtkjWgT%2BJ7WzGxOYEzsltf%2FnX2sUy29j5wVQrna5kag%3D\&reserved=0) | 443 | | Google Charts API |
| eManager App Server | AutoStore Application Server | 80 | TCP | AutoStore HTTP Interface |
| eManager App Server | AutoStore Application Server | 443 | TCP | AutoStore HTTP Interface (HTTPS) |
| eManager App Server | SQL Server | 1433 | TCP | [Default instance running over TCP](https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fsql%2Fsql-server%2Finstall%2Fconfigure-the-windows-firewall-to-allow-sql-server-access%3Fview%3Dsql-server-ver15%23ports-used-by-\&data=05%7C01%7C%7C796d810ec6a64cfeeb2508da6eca6fd2%7Cdbaef1534a3e40cd83cbc5e2e1c6a48a%7C0%7C0%7C637944113005370735%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C\&sdata=zl4nzKRvwCqCYAETBNPcHvs6oyE%2BgXddNVvuxv%2FFosE%3D\&reserved=0) |
| eManager Client | eManager App Server | 80 | TCP | eManager Client to Server HTTP communication |
| eManager Client | eManager App Server | 443 | TCP | eManager Client to Server HTTPS communication |
| octopus.elementlogic.no | eManager App Server | 10933 | TCP | [Octopus Listening Tentacle](https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Foctopus.com%2Fdocs%2Finfrastructure%2Fdeployment-targets%2Fwindows-targets%2Ftentacle-communication\&data=05%7C01%7C%7C796d810ec6a64cfeeb2508da6eca6fd2%7Cdbaef1534a3e40cd83cbc5e2e1c6a48a%7C0%7C0%7C637944113005214506%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C\&sdata=DsG6DEGaWHKTmLhl3ubchkoHtCXB9fI0bvkZvs0ZqRI%3D\&reserved=0) |
| eManager App Server | octopus.elementlogic.no | 10943 | TCP | [Octopus Polling Tentacle](https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Foctopus.com%2Fdocs%2Finfrastructure%2Fdeployment-targets%2Fwindows-targets%2Ftentacle-communication\&data=05%7C01%7C%7C796d810ec6a64cfeeb2508da6eca6fd2%7Cdbaef1534a3e40cd83cbc5e2e1c6a48a%7C0%7C0%7C637944113005214506%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C\&sdata=DsG6DEGaWHKTmLhl3ubchkoHtCXB9fI0bvkZvs0ZqRI%3D\&reserved=0) |
# Appendix C – Preferred VPN solutions
| **Solution** | **Pros** | **Cons** |
| ------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------- |
| Site-to-site | · Reduced cost compared to other VPN solutions
· Element Logic is only able to access the AutoStore and eManager servers, the network is securely isolated | |
| FortiClient | · Easy to set up and use
· Strong encryption
· Support for two factor authentication | No automatic update feature |
| Pulse Secure | · Easy to add additional connections· Can integrate with directory services like AD and LDAP
· Support for two factor authentication, SAML 2.0, PKI, IAM and digital certificates | Pulse Connect Secure provides a faster connection |
| Citrix VPN | · Well known
· Fast
· Easy to keep an overview over the connections
· Support for two factor authentication | Can require multiple launches |
# Change log
| **Version** | **Date** | **Author** | **Description** |
| ----------- | ---------- | ----------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| 1.5.1 | 04.02.2021 | Ole-Kristian Hagen | · Moved the Network access section from Database server- to the Application server section.
· Updated the internal links in the Network Access table.
· Renamed the “Internet access” to “Google Charts” and moved it under “Application server configuration”. |
| 1.6.0 | 01.03.2021 | Ole-Kristian Hagen | · Added a section for HW and SW requirements for the port operator PC. |
| 1.6.1 | 01.03.2021 | Ole-Kristian Hagen | · Updated error in port operator PC processor requirement |
| 1.6.2 | 11.03.2021 | Ole-Kristian Hagen | · Updated port operator PC – Monitor – resolution to 1920x1080/Full HD |
| 1.6.3 | 18.03.2021 | Ole-Kristian Hagen | · Changed link to Octopus tentacle communication modes |
| 1.6.4 | 27.01.2022 | Ole-Kristian Hagen | · Changed info about firewall settings for application logging to Rapid7 InsightOps. |
| 1.6.5 | 30.06.2023 | Stian Buch Larsen
Line Brandt Wethal | · Updated company logo.
· Corrected misspellings.
· Changed chapter numbering.
· Updated 2.2.1 Network port requirements diagram and moved the diagram to 2.1 Overview.
· Added .NET 7 as software requirement for application server.
· Removed OLE DB requirement.
· Updated SQL server version.
· Updated OS version for Port Operator PC.
· Moved Google JS from application server to Port operator PC.
· Changed information about Octopus Tentacle: changed recommendation from using Octopus Listening Tentacle to Octopus Tentacle (polling) and added information about the two options.
· Removed information about Rabbit MQ (no longer a requirement).
· Added chapter: Test environment.
· Added appendix B: Firewall configuration. |
| 1.6.6 | 26.10.2023 | Line Brandt Wethal | · Changed recommendations for how to make servers reachable for Support, added Appendix C.
· Added requirement for application and database to be installed on separate servers.
· Added Chrome to the software requirements for the application server.
· Specified that the SQL server must be Microsoft SQL. |
| 1.6.7 | 12.12.2023 | Line Brandt Wethal | · Added section 2.2.2.3 Maintenance.
· Specified that MS SQL Server 2016 must be SP2 or higher. |
| 1.6.8 | 04.12.2025 | Jon Arlov | - Added required OS language for application server |
# PDF version
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