---
title: Intercom
slug: archbee-docs/intercom
description: Improve customer support and knowledge sharing with Archbee's Intercom integration. Easily search and share articles from your Archbee public doc portal/knowledge base, directly within the Intercom chat. Simplify collaboration and enhance communication by
docTags: 
createdAt: 2023-02-21T08:34:15.000Z
---

Archbee offers an Intercom integration. With the Intercom integration, you are able to search your public docs published with Archbee directly from an Intercom widget.

In a nutshell, any Intercom user that interacts with customers will have the ability to quickly search through the Archbee public doc portal/knowledge base and send a relevant article to your customer in just a few clicks.

### How it works

First, you need to integrate Intercom with Archbee (see [below](docId\:ZrqnT7nYQPINyLb53f2k6) how to do it)

After the successful integration and configuration, the Archbee app will allow you to:

1. Search the content of your published Archbee docs portal/knowledge base and send your customer an article directly inside the Intercom chat
2. Send your customer a Search box so he can search topics of interests from your Archbee docs portal/knowledge base directly inside the Intercom chat

### How to configure Intercom integration

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Go to the [Integrations](https://app.archbee.com/settings) page and click the Connect Intercom button

::Image[]{src="https://app.archbee.com/api/optimize/bNBm7nPJgXjbjLyfbHNh2/Ke8paKdIER6ok09j4TpOW_image.png" size="50" width="1010" height="470" position="center" showCaption="false"}
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:::WorkflowBlockItem
Authorise access for Archbee - Intercom integration

::Image[]{src="https://app.archbee.com/api/optimize/bNBm7nPJgXjbjLyfbHNh2/K6JQqeALXHPHtkP4qbALk_image.png" size="50" width="1240" height="576" position="center" showCaption="false"}

And if everything goes OK, you should see in the [integrations](https://app.archbee.com/settings) page that Intercom is connected

::Image[]{src="https://app.archbee.com/api/optimize/bNBm7nPJgXjbjLyfbHNh2/1am_IxjrIkkCWNfxEkxxC_image.png" size="50" width="764" height="304" position="center" showCaption="false"}
:::

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Go to Intercom App Store and search for Archbee App

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::Image[]{src="https://app.archbee.com/api/optimize/bNBm7nPJgXjbjLyfbHNh2/ubLq9_vADonrHjUxiSnlM_image.png" size="20" width="78" height="384" position="center" showCaption="false"}
:::

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![](https://app.archbee.com/api/optimize/bNBm7nPJgXjbjLyfbHNh2/UzEp9gkRs1FyO62M4FOfE_image.png)
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Check if the Archbee App is already installed (it should be installed by default after step 1 and step 2):

1. Click the Archbee app
2. A popup will open with Archbee app details - check on the lower right side for the Install/Uninstall button

::Image[]{src="https://app.archbee.com/api/optimize/bNBm7nPJgXjbjLyfbHNh2/5mhxrJZkzgwyzR3OgUAP-_image.png" size="20" width="652" height="464" position="center" showCaption="false"}
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Now that you have the Archbee Search app installed, there are 2 ways to access it from your Intercom **Inbox** view

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**Archbee from the chat bar**

1\. Open **Shortcuts** menu and select **Use Archbee** from the list

![](https://app.archbee.com/api/optimize/bNBm7nPJgXjbjLyfbHNh2/QW2qZjvs3xVQ6k484-meC_image.png)

2\. Search by keywords and share the results with your customer by clicking the **Add to Chat** button

![](https://app.archbee.com/api/optimize/bNBm7nPJgXjbjLyfbHNh2/-CiSmoTmSnuWJMfpBJa-m_image.png)

3\. Click on any of the results to open them in a new tab and verify before you send
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:::VerticalSplitItem
**Access Archbee from the right panel**

1\. Open **Edit Apps **on the bottom right and **PIN **Archbee to your bar

::Image[]{src="https://app.archbee.com/api/optimize/bNBm7nPJgXjbjLyfbHNh2/zYwQxXBON7U1MfzuZTyWX_image.png" size="56" width="766" height="956" position="center" showCaption="false"}

2\. Open the newly added Archbee App, type your keywords and hit Search button

::Image[]{src="https://app.archbee.com/api/optimize/bNBm7nPJgXjbjLyfbHNh2/w-yXsrhoWfytoZyv_VWAe_image.png" size="74" width="580" height="724" position="center" showCaption="false"}

3\. Click on any of the results to open them in a new tab and verify before you send
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This is how the articles you send will look like to your customer

::Image[]{src="https://app.archbee.com/api/optimize/bNBm7nPJgXjbjLyfbHNh2/Ctd2FQsNwm0e8OlK9Gvmy_image.png" size="36" width="800" height="1262" position="center" showCaption="false"}
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:::WorkflowBlockItem
With the Archbee Search App you can also send blanck search boxes and the user can search by himself directly in the Intercom app

::Image[]{src="https://app.archbee.com/api/optimize/bNBm7nPJgXjbjLyfbHNh2/vvmNfsxCirABYIDYLeH36_image.png" size="36" width="800" height="704" position="center" showCaption="false"}
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